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Registered owners use the website claim form; unregistered owners submit the supplied warranty card to Pylontech or the authorised reseller. Invoice and system logs required; logs are not determinative. Confirm the supplied policy applies.","remedy":"Recovered RB-HVS policy: Pylontech repair or replacement of defective battery/BMS within the applicable period; if unavailable, refurbished or equivalent-function/performance products or parts may be supplied. Replacement retains the original remaining term. System-level SB14200 remedy and legacy liability remain unresolved.","removal_reinstallation":"No unconditional removal/reinstallation cost reimbursement established. Relocation needs written Pylontech confirmation; this is not a funded relocation promise.","transferability":"The exact RB-HVS policy does not establish a subsequent-owner transfer right. Relocation requires written Pylontech confirmation. The generic Redback FAQ and SB14000 system policy are not transferred to SB14200 without an exact-code join.","transport":"No unconditional freight reimbursement established in the exact RB-HVS policy. Transport damage is excluded; disputed testing is initially customer-funded, reimbursed by Pylontech if the claim is valid."},"summary":"AU Warranty conditions updated in the publication","scope":"market_overlay","jurisdiction":"AU","valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_0052ab1bf892fccd2f759c4907e1ac8d387b71ead60be4161d518ff722c9367b","src_0b7462927a18f8697d3043d196c447b83d919a39ad12e1109b9b00d9b5c65fa7","src_1d8b698af72a6905baf6b175386268c0941bdccd1580db47257418a0972d04f9","src_33f711ebcfc4f5c517aec75eabe7cc9fb03d32cfa5b1f3ca81b99078e53719b0","src_4e2e0b0ef4ac286c3a85b0ab5ecb4f5a6ce5fd5723e4d751f76ef6d0573c4f5d","src_5e0f19e3c428e1f85ed93efc27fb05418350a83b5cfa8e63523aabb90a974f7a","src_7ff6fe2acb75bab8873294f9d5dedda7190368b9629eb7a7cd2d164be3b4db34","src_87f7160f64471de0788e1ee661fe040aecd5c60ecdc210b43d68a0b2a95d9def","src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef","src_b0972e3a93ae17ec6d6a1e430a684a552a979d4f75d4ffcaf7bba26ebdd4a873","src_cefa6f5615def3b6cbc567f1691b1ee4fef13d00449c76b158731f7f11ac05fc","src_dfb5e2a5085ab2e67aaa24f298b2ddfeaaa4ac4aa5c7b9e5751a8f036dd51d20","src_fd958d3a610f2f141bf4c8ff2815b06023cf2fec11a3dfe15ca652afd4001ab1"],"event_id":"chg_e85dac7317e2910be206fd41a4069db937e7012a2b30aa811215d31b5d6a404e"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_2737caecd4f9c2a004592f040adae556f54324bdb3e96ebaf7ab37e97b32bb85","event_type":"field_changed","field_path":"market.AU.source_urls","field_label":"AU Evidence sources","before":["https://abr.business.gov.au/ABN/View?id=35682761548","https://api.redbacktech.com/","https://cer.gov.au/document/cec-approved-inverters-0","https://cer.gov.au/document/cec-approved-solar-batteries-0","https://digital.redbacktech.com/support-document/public/RED-C1-T%EF%BC%88100-125%EF%BC%89AC%20Inverter%20Warranty%20vE101_20250815.pdf","https://digital.redbacktech.com/support-document/public/RED-P1-BE35HV%20series_Data%20Sheet_20260326.pdf","https://ir.ebang.com/static-files/09d5bf69-0e76-4034-bc4b-ffbd14571637","https://portal.redbacktech.com/Account/Login","https://publishednotices.asic.gov.au/browsesearch-notices/notice-details/Redback-Technologies-Holdings-Pty-Ltd-Subject-to-Deed-of-Company-Arrangement-634626538/25796e54-cbbe-4007-ab1d-74639e04f964","https://www.redbacktech.com/wp-content/uploads/2022/06/redback_installer_brochure.pdf","https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"after":["https://abr.business.gov.au/ABN/View?id=35682761548","https://api.redbacktech.com/","https://cer.gov.au/document/cec-approved-inverters-0","https://cer.gov.au/document/cec-approved-solar-batteries-0","https://digital.redbacktech.com/support-document/employee-installer-company/Pylontech%20RB-HVS%20Warranty%20AU%2011Aug2021.pdf","https://digital.redbacktech.com/support-document/public/RED-C1-T%EF%BC%88100-125%EF%BC%89AC%20Inverter%20Warranty%20vE101_20250815.pdf","https://digital.redbacktech.com/support-document/public/RED-P1-BE35HV%20series_Data%20Sheet_20260326.pdf","https://digital.redbacktech.com/support-document/public/SB7200-9600-14000%20Warranty%20v3.5%20effective%2014Jul2023.pdf","https://digital.redbacktech.com/support-document/public/SB7200-SB9600-SB14200%20Data%20Sheet%20v2.5.pdf","https://ir.ebang.com/static-files/09d5bf69-0e76-4034-bc4b-ffbd14571637","https://portal.redbacktech.com/Account/Login","https://publishednotices.asic.gov.au/browsesearch-notices/notice-details/Redback-Technologies-Holdings-Pty-Ltd-Subject-to-Deed-of-Company-Arrangement-634626538/25796e54-cbbe-4007-ab1d-74639e04f964","https://www.redbacktech.com/wp-content/uploads/2022/06/redback_installer_brochure.pdf","https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"summary":"AU Evidence sources updated in the publication","scope":"market_overlay","jurisdiction":"AU","valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_0052ab1bf892fccd2f759c4907e1ac8d387b71ead60be4161d518ff722c9367b","src_0b7462927a18f8697d3043d196c447b83d919a39ad12e1109b9b00d9b5c65fa7","src_1d8b698af72a6905baf6b175386268c0941bdccd1580db47257418a0972d04f9","src_33f711ebcfc4f5c517aec75eabe7cc9fb03d32cfa5b1f3ca81b99078e53719b0","src_4e2e0b0ef4ac286c3a85b0ab5ecb4f5a6ce5fd5723e4d751f76ef6d0573c4f5d","src_5e0f19e3c428e1f85ed93efc27fb05418350a83b5cfa8e63523aabb90a974f7a","src_7ff6fe2acb75bab8873294f9d5dedda7190368b9629eb7a7cd2d164be3b4db34","src_87f7160f64471de0788e1ee661fe040aecd5c60ecdc210b43d68a0b2a95d9def","src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef","src_b0972e3a93ae17ec6d6a1e430a684a552a979d4f75d4ffcaf7bba26ebdd4a873","src_cefa6f5615def3b6cbc567f1691b1ee4fef13d00449c76b158731f7f11ac05fc","src_dfb5e2a5085ab2e67aaa24f298b2ddfeaaa4ac4aa5c7b9e5751a8f036dd51d20","src_fd958d3a610f2f141bf4c8ff2815b06023cf2fec11a3dfe15ca652afd4001ab1"],"event_id":"chg_af8b97351b37927b0b1c691485d57886fc5ee6996044adadba60433a884c4eef"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_2737caecd4f9c2a004592f040adae556f54324bdb3e96ebaf7ab37e97b32bb85","event_type":"field_changed","field_path":"audit_rows.Warranty period (yrs).source_urls","field_label":"Warranty period (yrs): Evidence sources","before":["https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"after":["https://digital.redbacktech.com/support-document/employee-installer-company/Pylontech%20RB-HVS%20Warranty%20AU%2011Aug2021.pdf","https://digital.redbacktech.com/support-document/public/SB7200-9600-14000%20Warranty%20v3.5%20effective%2014Jul2023.pdf","https://digital.redbacktech.com/support-document/public/SB7200-SB9600-SB14200%20Data%20Sheet%20v2.5.pdf"],"summary":"Warranty period (yrs): Evidence sources updated in the publication","scope":"scored_product_record","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_0b7462927a18f8697d3043d196c447b83d919a39ad12e1109b9b00d9b5c65fa7","src_1d8b698af72a6905baf6b175386268c0941bdccd1580db47257418a0972d04f9","src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_9107d5dde49450ffa1afd1366718ddbce3467d4c1ce1c2d78ebb13730cc69ef7"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_2737caecd4f9c2a004592f040adae556f54324bdb3e96ebaf7ab37e97b32bb85","event_type":"field_changed","field_path":"audit_rows.Warranty throughput.source_urls","field_label":"Warranty throughput: Evidence sources","before":["https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"after":["https://digital.redbacktech.com/support-document/employee-installer-company/Pylontech%20RB-HVS%20Warranty%20AU%2011Aug2021.pdf"],"summary":"Warranty throughput: Evidence sources updated in the publication","scope":"scored_product_record","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_2f905f22474dca82e4352d2d76e33f36c5c81e039838d04eec29b3e186799046"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_2737caecd4f9c2a004592f040adae556f54324bdb3e96ebaf7ab37e97b32bb85","event_type":"field_changed","field_path":"audit_rows.Warranty assurance.source_urls","field_label":"Warranty assurance: Evidence sources","before":["https://www.redbacktech.com/wp-content/uploads/2022/06/redback_installer_brochure.pdf","https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"after":["https://digital.redbacktech.com/support-document/employee-installer-company/Pylontech%20RB-HVS%20Warranty%20AU%2011Aug2021.pdf","https://digital.redbacktech.com/support-document/public/SB7200-9600-14000%20Warranty%20v3.5%20effective%2014Jul2023.pdf"],"summary":"Warranty assurance: Evidence sources updated in the publication","scope":"scored_product_record","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_0b7462927a18f8697d3043d196c447b83d919a39ad12e1109b9b00d9b5c65fa7","src_4e2e0b0ef4ac286c3a85b0ab5ecb4f5a6ce5fd5723e4d751f76ef6d0573c4f5d","src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_11499a33e8a37e39c0c8774783e455f3df2a5a9fb8d12a2bfdfd56d15be80ef6"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_2737caecd4f9c2a004592f040adae556f54324bdb3e96ebaf7ab37e97b32bb85","event_type":"field_changed","field_path":"market.AU.warranty_scope","field_label":"AU Warranty scope","before":"Australia; the historical exact datasheet states a ten-year Australian-supported warranty. Redback Operations Pty Ltd entered a deed of company arrangement in 2024. Current new-product documents name Redback Energy Pty Ltd, an active entity from December 2024, but no reviewed primary source transfers the legacy SB14200 voluntary warranty to that entity.","after":"Australia; The recovered Australian Pylontech RB-HVS policy AB17WP5101 expressly names SB14200 and RB-HVS-192-74-AC. It covers the battery/BMS, with 55% of nominal label energy during its ten-year performance term; this is not a 70% US-series promise or a usable-system-capacity test. The supplied policy/cohort must be checked for an individual claim. The Redback system warranty v3.5 names SB14000, so SB14200 system-code equivalence remains unproven. No reviewed instrument establishes transfer of the legacy Redback system obligation to Redback Energy Pty Ltd.","summary":"AU Warranty scope updated in the publication","scope":"market_overlay","jurisdiction":"AU","valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_0052ab1bf892fccd2f759c4907e1ac8d387b71ead60be4161d518ff722c9367b","src_0b7462927a18f8697d3043d196c447b83d919a39ad12e1109b9b00d9b5c65fa7","src_1d8b698af72a6905baf6b175386268c0941bdccd1580db47257418a0972d04f9","src_33f711ebcfc4f5c517aec75eabe7cc9fb03d32cfa5b1f3ca81b99078e53719b0","src_4e2e0b0ef4ac286c3a85b0ab5ecb4f5a6ce5fd5723e4d751f76ef6d0573c4f5d","src_5e0f19e3c428e1f85ed93efc27fb05418350a83b5cfa8e63523aabb90a974f7a","src_7ff6fe2acb75bab8873294f9d5dedda7190368b9629eb7a7cd2d164be3b4db34","src_87f7160f64471de0788e1ee661fe040aecd5c60ecdc210b43d68a0b2a95d9def","src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef","src_b0972e3a93ae17ec6d6a1e430a684a552a979d4f75d4ffcaf7bba26ebdd4a873","src_cefa6f5615def3b6cbc567f1691b1ee4fef13d00449c76b158731f7f11ac05fc","src_dfb5e2a5085ab2e67aaa24f298b2ddfeaaa4ac4aa5c7b9e5751a8f036dd51d20","src_fd958d3a610f2f141bf4c8ff2815b06023cf2fec11a3dfe15ca652afd4001ab1"],"event_id":"chg_0f1a48839dafcc2518b72754eacdf44a994fc8ab07f22dfd0f08cee4f10bd0e7"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_2737caecd4f9c2a004592f040adae556f54324bdb3e96ebaf7ab37e97b32bb85","event_type":"field_changed","field_path":"audit_rows.Warranty degradation guarantee.source_urls","field_label":"Warranty degradation guarantee: Evidence sources","before":["https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"after":["https://digital.redbacktech.com/support-document/employee-installer-company/Pylontech%20RB-HVS%20Warranty%20AU%2011Aug2021.pdf"],"summary":"Warranty degradation guarantee: Evidence sources updated in the publication","scope":"scored_product_record","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-10-04","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_a0166be2dd7055babcc540e7d02f071353692b65ad731266f3f3e2a092d072b9","src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_07d8d469881b34ba3a15e05a6346833e3964aaf5b51e99dad64dc1822aef15ce"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_7b3f83caf97b6a2d5a8919d9b9649d1c0582d2823878b1ec650ca544ed2aaff3","event_type":"field_added","field_path":"decision_evidence.battery_performance.cycle_life_to_70.source_urls","field_label":"Evidence sources","before":null,"after":["https://www.redbacktech.com/wp-content/uploads/2022/06/sb-data-sheet.pdf"],"summary":"Evidence sources updated in the publication","scope":"decision_evidence","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-08-25","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_fffee732bb2f1acde952d58cc517692c019c2e4155ba4949da82664e432742d5"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_7b3f83caf97b6a2d5a8919d9b9649d1c0582d2823878b1ec650ca544ed2aaff3","event_type":"field_added","field_path":"decision_evidence.battery_performance.cycle_life_to_70.confidence","field_label":"Confidence","before":null,"after":"high","summary":"Confidence updated in the publication","scope":"decision_evidence","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-08-25","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_fe99a2da95c91177c52b7c7e2e74792bd69d87476faf00fe10bb15a280b587b9"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_7b3f83caf97b6a2d5a8919d9b9649d1c0582d2823878b1ec650ca544ed2aaff3","event_type":"field_added","field_path":"decision_evidence.battery_performance.cycle_life_to_70.value","field_label":"Value","before":null,"after":"Redback does not publish an exact SB14200 cycle-life result to a stated retained-capacity endpoint.","summary":"Value updated in the publication","scope":"decision_evidence","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-08-25","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_c039660a532421766af2942d61adf693cb2c99fab7b39d42942b36f316b0b455"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_7b3f83caf97b6a2d5a8919d9b9649d1c0582d2823878b1ec650ca544ed2aaff3","event_type":"field_added","field_path":"decision_evidence.battery_performance.round_trip_efficiency.confidence","field_label":"Confidence","before":null,"after":"high","summary":"Confidence updated in the publication","scope":"decision_evidence","jurisdiction":null,"valid_from":null,"valid_to":null,"recorded_at":"2026-08-25","recorded_at_basis":"publisher_supplied_release_date","source_ids":["src_a65d069b757934dcbdbb3da77fa2d86c783fb6bb0c1121cac2ebc25e8f649aef"],"event_id":"chg_55945b50ba201605b01858be68d28a8dfbbbf289908748dd66db8381a007e87f"},{"subject_id":"redback-technologies-australian-brand-owned-by-ebon-group-si","release_id":"rel_7b3f83caf97b6a2d5a8919d9b9649d1c0582d2823878b1ec650ca544ed2aaff3","event_type":"field_added","field_path":"decision_evidence.battery_performance.cycle_life_to_70.state","field_label":"State","before":null,"after":"reviewed_absence","summary":"State updated in the 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