| Outcome | Available in Australia | Available in Australia |
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| Checked | 2026-08-07 | 2026-08-02 |
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| Certifications | The exact iStore Smart Battery technical sheet lists RCM, CEC, IEC 62619, IEC 62040 and UN 38.3. | The current Australian approved-battery export lists SMILE-G3-BAT-9.3S and stacks through six modules to 31 December 2027; the exact system datasheet publishes IEC 62619 and AS/NZS 4777.2. |
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| Warranty scope | Australia; the March 2026 governing document is issued under iStore branding but does not name the legal warranty entity. It covers IS-BATT-5000-S0, IS-BATT-10000-S0 and IS-BATT-15000-S0 for 10 years or 18.25 MWh at 70% end-of-life capacity, whichever occurs first. | The exact Australian datasheet publishes 10-year product and battery-performance warranties, governed by current AlphaESS Australia terms and Australian Consumer Law. |
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| Warranty remedy | Replacement with an age-, type- and condition-equivalent device or a market-value credit note. | Repair or replacement at AlphaESS's option. |
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| Labour and reinstallation | A discretionary AUD 150 installer or retailer rebate may apply; it is not a full labour entitlement and is not paid to the end user. Exchange must be performed by an appropriately accredited and iStore-trained installer; full removal and reinstallation cost is not promised. | Installer travel and on-site labour are excluded. Removal and reinstallation are not promised. |
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| Freight | iStore covers return postage after replacement when the defective unit is returned within 15 business days. | Replacement-parts freight is covered for an accepted claim. |
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| Transfer and registration | No subsequent-owner transfer process is stated. Monitoring-platform connection, installation within 31 days and fault notice within two weeks are warranty conditions. | Transfers automatically with the building while the system remains installed; ownership evidence may be required. Initial serial registration and eligible installation are required. |
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| Grid compatibility | The battery is designed for iStore single-phase and three-phase hybrid inverters. Backup equipment, inverter approval, export control and DNSP acceptance remain system-specific. | The exact S5 configuration is a 230 V single-phase hybrid system with 5 kVA backup and AS/NZS 4777.2 grid regulation; final DNSP approval remains installation-specific. |
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| Local product pathway | No separate local pathway recorded | No separate local pathway recorded |
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| Buyer evidence | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. |
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| Safety notice | No model-specific notice recorded | No model-specific notice recorded |
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| Review note | IS-BATT-5000-S0 remains current on the CER battery export through 19 April 2027. The certificate holder is active iStore (QLD) Pty Ltd, but the governing warranty uses only the iStore brand and does not identify the legal warranty obligor. | The exact 9.3 kWh battery module and supported stacks are current Australian approved-battery entries. |
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| Sources | Source 1Source 2Source 3Source 4Source 5Source 6 | Source 1Source 2Source 3 |
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