| Outcome | Available in Australia | Available in Australia |
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| Checked | 2026-08-02 | 2026-08-03 |
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| Certifications | The exact family is published in Suntech's Australian CEC-version download library and the datasheet publishes IEC 61215 and IEC 61730 certification. | Astronergy Australia's download centre identifies the exact ASTRO N7s CHSM48RN(DG)/F-BH series as CEC approved; its datasheet publishes IEC 61215 and IEC 61730. |
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| Warranty scope | Australia and New Zealand; STPXXXS-H54-Nkh+ has 15-year product and 30-year performance terms. Suntech may repair, replace or refund, reimburses authorized sea freight, transfers the warranty at the original site, and excludes installation, removal and reinstallation. The document applies to 2025-2026 factory dispatches. | Astronergy's current Australian warranty is published alongside the exact CHSM48RN(DG)/F-BH family. It provides repair, replacement or compensation remedies, conditional freight reimbursement and whole-warranty assignment after prior written notice while the modules remain at the original site. Removal and reinstallation are customer costs. |
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| Warranty remedy | At Suntech's choice: repair, replacement, additional modules for a power shortfall, or the warranty's value-based refund. | At Astronergy's sole discretion: repair, replacement, or fair-market-value compensation for the warranted wattage at the time of claim. A performance claim may instead receive replacement modules. |
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| Labour and reinstallation | The voluntary warranty does not promise separate on-site labour reimbursement. Installation, removal and reinstallation costs are excluded. | No separate labour reimbursement is stated. The customer bears the costs of dis-installation, repacking, replacement installation and reinstallation. The customer bears the costs of dis-installation and repacking of the defective module, installation of replacement modules and reinstallation of repaired modules. |
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| Freight | Reasonable documented sea freight for an authorized return and reshipment is reimbursed only with prior Suntech customer-service authorization. | A return requires Astronergy's RMA. The customer pays return transport first; after an accepted claim, Astronergy reimburses invoiced reasonable return transport up to a written pre-agreed amount and bears reasonable delivery transport for the repaired or replacement product. Taxes, duties, insurance and excess or delay-related costs are excluded. |
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| Transfer and registration | Transfers while the modules remain at the original installation location. Moving a module from its original destination continent requires written permission. No product pre-registration requirement is stated. Claims require prompt notice to the installer, authorized distributor or Suntech, with invoice, serial, site and defect evidence. | The complete warranty may be assigned to a title holder after reasonable prior written notice. The modules must remain at the original site, Astronergy must have received full payment, and the new owner must accept the warranty if asked. No product-registration condition is stated. A claim must include model and serial details, installation information, proof of purchase and supporting evidence, and must be raised within 30 calendar days of discovery. |
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| Grid compatibility | Not applicable or not established | Not applicable or not established |
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| Local product pathway | No separate local pathway recorded | No separate local pathway recorded |
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| Buyer evidence | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. |
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| Safety notice | No model-specific notice recorded | No model-specific notice recorded |
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| Review note | Suntech Australia publishes the exact 500-520 W family, local warranty support and an Australian claims pathway. | The exact 455-475 W family is published by Astronergy Australia. |
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| Sources | Source 1Source 2Source 3 | Source 1Source 2Source 3 |
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