Reviewed 2026-08-13 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair or replacement, including a refurbished or functionally equivalent product when the original is unavailable.
Labour
Installation, removal and reinstallation labour are not promised as limited-warranty benefits.
Freight
Pylontech states that it only processes transportation in Australia, but the document does not promise unconditional freight reimbursement.
Removal and reinstallation
Removal and reinstallation must follow the product directions; their cost is not promised.
Exclusions
Labour: Installation, removal and reinstallation labour are not promised as limited-warranty benefits.
Freight: Pylontech states that it only processes transportation in Australia, but the document does not promise unconditional freight reimbursement.
Removal and reinstallation: Removal and reinstallation must follow the product directions; their cost is not promised.
Transferability
The reviewed warranty defines the customer as the natural person who acquired the product and does not publish a later-owner transfer right.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Claims require notice within 48 hours of discovery, original warranty evidence, invoice and system log data. Registered and unregistered claim routes are both described.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms