| Outcome | Available in Australia | Available in Australia |
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| Checked | 2026-08-02 | 2026-08-29 |
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| Certifications | The exact system datasheet publishes AS/NZS 4777.2 and IEC 62109 inverter compliance., The exact HM5/HM6 maker sheet, including the HM6-10 (10.24 kWh) column, lists battery IEC 62619:2022 and inverter IEC 62109-1 and IEC 62109-2 (manufacturer-declared; no test certificate retrieved). | The exact BAT-10.1P datasheet lists IEC 62619, IEC 63056, IEC 62040 and UN 38.3; the SMILE-G3-S5 AU system datasheet lists AS 4777.2 and IEC 62109. |
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| Warranty scope | Australia only; ESY SUNHOME AUSTRALIA PTY LTD provides the exact HM6/10.24 kWh warranty. 120 months from initial installation, 70% available capacity and exact 43.0 MWh/10.24 kWh throughput conditions. Original-site transfer and accepted claim reimbursement are conditional; the combined cost cap is A$180 plus GST per claim. Filename v4.5 differs from retrieved PDF metadata title v4.6/November 2025; no historical supersession inferred. | Australia; the 11 October 2024 warranty names SMILE-G3-S5 and BAT-10.1P with a ten-year term, 70% retained capacity and a 3.12 MWh/kWh throughput condition for eligible installations from 1 November 2024. |
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| Warranty remedy | Repair or replacement, potentially with refurbished goods/parts. Repaired or replaced products retain the original remaining performance warranty without extension. Accepted reasonable claim costs require documentary evidence and are capped at A$180 plus GST per claim; invalid-claim costs are allocated to the customer up to the same stated cap, subject to ACL rights. | Repair or replacement at AlphaESS's option. |
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| Labour and reinstallation | Accepted dismantling and installation labour shares the combined A$180 plus GST per-claim cap with processing, parts and shipping; this is not an uncapped site-labour promise. Personnel travel, transport and accommodation are excluded. Accepted faulty-battery dismantling and installation shares the combined A$180 plus GST per-claim cap; no separate unlimited removal/reinstallation entitlement. | Clause 2 excludes travelling and accommodation costs of persons for on-site support and does not name labour as covered or excluded. The warranty requires a qualified installer to be available for exchange and re-commissioning (clause 3) and obliges the original installer to assist with replacement (clause 10); reimbursement of necessary and reasonably incurred costs of a valid claim may be claimed with documentary evidence (clauses 2 and 10). Removal and reinstallation are not promised. |
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| Freight | Accepted replacement parts/product shipping shares the combined A$180 plus GST per-claim cap. Personnel travel/transport/accommodation are excluded; documentary cost evidence is required. | Replacement-parts freight is covered for an accepted claim. |
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| Transfer and registration | Transfer requires the product to remain at its original installation site and simultaneous transfer of ownership of both site and product. No later-owner registration deadline is specified in the reviewed policy. Commissioning requires stable Internet or 4G connection and continuous online monitoring. Network outage/faults require prompt notification and supporting photos/logs; offline claims require authorized site inspection/data collection. Report failure within ten working days and submit a claim within one month of fault diagnosis; these are separate clocks. Provide purchase, serial, installation/commissioning evidence and signed commissioning report. Installation within six months of production and first-year-only capacity expansion are warranty conditions; added modules inherit the original remaining term. | The warranty is non-transferable except where the products remain installed in a building, in which case it transfers to a later purchaser of that building. Serial registration before a claim, and installation by an SAA-accredited installer with a valid Alpha Installer ID, are required. |
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| Grid/network approval evidence | Single-phase 230 V all-in-one hybrid system with AS/NZS 4777.2 compliance and <=20 ms backup switching. | The exact AU system is a 5 kW, 230 V single-phase hybrid under AS 4777.2. Current project approval and installer eligibility remain installation-specific. |
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| Local product pathway | No separate local pathway recorded | No separate local pathway recorded |
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| Buyer evidence | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. |
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| Safety notice | No model-specific notice recorded | No model-specific notice recorded |
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| Review note | ESY SUNHOME publishes the exact HM6 platform and current Australian warranty. | AlphaESS's current 2026 Australian brochure lists SMILE-G3-S5/B5 with both BAT-10.1P and BAT-9.3S. The battery options coexist; neither is presented as the formal successor to the other. |
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| Register: parts term | Not in the structured register | Not in the structured register |
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| Register: labour and service | Not in the structured register | Not in the structured register |
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| Register: transport and freight | Not in the structured register | Not in the structured register |
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| Register: registration | Not in the structured register | Not in the structured register |
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| Register: transferability | Not in the structured register | Not in the structured register |
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| Register: explicit unknowns | Not in the structured register | Not in the structured register |
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| Latest reviewed Approval Watch event | No exact-identity event in reviewed history | No exact-identity event in reviewed history |
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| Sources | Source 1Source 2Source 3Source 4 | Source 1Source 2Source 3Source 4Source 5Source 6 |
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