Removal and reinstallation labour: Removal, installation, and reinstallation costs, including applicable e-waste disposal levies: remain with the buyer, under both the product and performance warranties.
Improper installation and constant shading: Claims are void where modules suffered improper installation, unauthorised service, or improper system design causing constant shading or external stress.
Acts of nature, damage and tampering: Damage from power surges, flood, fire, lightning, vandalism, accidental breakage, acts of war, or other events outside CSI Solar's control is excluded, as are modules repaired without authorisation or tampered with.
Relocation: Modules that have been moved from their original installation location are excluded from warranty coverage.
Unpaid products and missing documentation: Claims fail where CSI Solar has not received full payment or the buyer cannot supply proof of purchase, serial numbers, and required supporting information.
Cosmetic changes and altered labels: Cosmetic wear-and-tear: scratches, staining, discolouration, rust, mould: is not covered. Claims are void if the product label, type, or serial number is altered, removed, or illegible.