Removal and reinstallation labour: Removal, installation, and reinstallation costs, including applicable e-waste levies or regulatory charges: remain with the buyer, under both the product and performance warranties.
Non-rooftop installation (25-year term): The 25-year term applies only to residential rooftops: ground-mount, carport, commercial rooftop, and other non-residential applications are limited to the 12-year term.
Improper installation and shading: Warranty is void where modules have been subjected to improper installation, application, alteration, or system design causing constant shading or external stress.
Acts of nature, damage and tampering: Damage from power surges, flood, fire, lightning, vandalism, accidental breakage, acts of war, or other events outside CSI Solar's control is excluded. Unauthorised repair or tampering also voids warranty coverage.
Relocation: Modules moved from their original installation location are excluded from all warranty coverage.
Unpaid products and missing documentation: Claims fail where CSI Solar has not received full payment or the buyer cannot provide required documentation, including proof of purchase and serial numbers.
Cosmetic changes and altered labels: Wear-and-tear cosmetic deterioration, and any alteration or removal of the product label, type, or serial number, void warranty claims.