Reviewed 2026-08-10 · Document Structured AU evidence v1
Very good
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
Parts only
Coverage
Warranty coverage: 10-year term
Coverage includes
✓Parts
–Labour
–Extendable
Parts only · term longer than 24 of 95 scored inverters
No inverter in the fleet publishes a year-by-year performance or output guarantee the way panels and batteries do - this shows the covered term against the market-typical term and where every scored inverter’s term lands (grey dots, sized by model count), plus what the warranty actually includes.
The guarantee
Product warranty: 10 years
Manufacturer remedy
Labour
Freight
Removal and reinstallation
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
What’s covered
Manufacturer remedy
Deye selects repair or replacement using new/reconditioned or equivalent-function products/parts. Replacement cover lasts the original remaining term or 90 days from return shipment, whichever is later; it does not restart ten years. Approved disputed third-party testing is initially paid by the buyer and reimbursed if the claim proves valid. The policy preserves Australian Consumer Law rights.
Labour
Repair labour applies in years one to five; years six to ten exclude repair labour, LCD and fan. Installer installation and on-site inspection fees, uninstalling and reinstalling are excluded.
Freight
The policy covers non-expedited shipment of repaired/replacement product from Deye within Australia and New Zealand without a stated second-five-year exclusion in this clause. Return freight is not established; transport/carrier mishandling damage is excluded. This does not promise all claim logistics costs.
Removal and reinstallation
Excluded.
Exclusions
Labour: Repair labour applies in years one to five; years six to ten exclude repair labour, LCD and fan. Installer installation and on-site inspection fees, uninstalling and reinstalling are excluded.
Freight: The policy covers non-expedited shipment of repaired/replacement product from Deye within Australia and New Zealand without a stated second-five-year exclusion in this clause. Return freight is not established; transport/carrier mishandling damage is excluded. This does not promise all claim logistics costs.
Removal and reinstallation: Excluded.
Transferability
No automatic subsequent-owner transfer right is stated.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. No initial pre-registration condition is stated. Claim within one month after failure with invoice, exact model/serial, installation/failure dates, system/fault/log evidence and requested root-analysis testing. Actual serial 2311XXXXXX or later and the applicable sales contract govern coverage.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms