Reviewed 2026-08-11 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
15yr
Warranty period
70%
Capacity at end of term
6,000cycles
Cycle life
Parts + labour
Coverage
Capacity guarantee: minimum retained at year 15
Rated capacity (reference)Guaranteed floor: 70.0% at yr 15Typical battery warranty term: 10 yr
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 15 years
Capacity endpoint: 70%
Manufacturer remedy
Labour
Freight
Removal and reinstallation
What voids or limits it
Freight
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 15-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
What’s covered
Manufacturer remedy
Online troubleshooting, factory repair, refurbishment or replacement through EcoFlow or an authorised installer.
Labour
Repair labour for an accepted in-term claim is borne by EcoFlow.
Freight
Approved logistics are borne by EcoFlow; self-dispatched or inadequately packed returns can be excluded.
Removal and reinstallation
Return and replacement must proceed through EcoFlow's authorised installer process; no unrestricted owner-arranged reimbursement is stated.
Exclusions
Freight: Approved logistics are borne by EcoFlow; self-dispatched or inadequately packed returns can be excluded.
Transferability
The policy is written for the first consumer and does not state an automatic later-owner transfer right.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Network activation records installation automatically; a qualified installer records installation for an offline product. Proof of purchase, serial number and visual fault evidence are required.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms