Reviewed 2026-10-07 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
15yr
Warranty period
60%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 15
Rated capacity (reference)Guaranteed floor: 60.0% at yr 15Typical battery warranty term: 10 yr
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 15 years
Capacity endpoint: 60%
Throughput condition
Manufacturer remedy
Labour
Freight
Removal and reinstallation
What voids or limits it
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 15-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 60%
The sourced performance terms publish 60% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
What’s covered
Manufacturer remedy
EcoFlow may provide online assistance, factory repair, refurbishment or replacement for an accepted claim.
Labour
The battery policy does not state an owner entitlement to site labour, removal or reinstallation; no labour cover is inferred.
Freight
Materials, accessories and approved logistics for an accepted claim are borne by EcoFlow, subject to the policy process.
Removal and reinstallation
No unrestricted removal and reinstallation entitlement is stated.
Exclusions
Transferability
The warranty can be transferred from the original owner to the next owner only if the product is still installed in its initial location and has not been moved (V1.4, section 1, introductory paragraph). V1.4 does not state a new-owner registration step.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Section 1.10 requires the product to remain connected to the internet for critical firmware and safety updates; if disconnected for over one year, coverage adjusts to 5 years from the original activation date. Section 1.3 starts the warranty automatically at the earlier of commissioning or 9 months after the production date and states that no additional manual registration is required.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms