Physical damage and misuse: Damage caused by collision, burning, unauthorised modification, or ingress of foreign objects (water, oil, sand, etc.) is not covered.
Unauthorised or incorrect installation: Damage arising from installation by an installer not authorised by EcoFlow, or from incorrect installation, is excluded from warranty coverage.
Non-compliant use or storage: Damage resulting from use or storage that does not comply with the conditions set out in the consumer manual, product labelling, or consumer guide is excluded.
Force majeure: Damage caused by fire, flood, lightning, traffic accidents, or other force majeure events is not covered.
Third-party compatibility: Damage or reliability issues arising from use with third-party components not approved or certified by EcoFlow are excluded.
Tampered identification markings: Products on which labels, serial numbers, waterproof marks, or anti-counterfeit marks have been removed or altered are excluded from warranty coverage.
No fault found: Where the product is tested by EcoFlow or an authorised installer and no quality defect is identified, no warranty remedy is available.
Consequential loss: EcoFlow's liability is limited to direct damage not exceeding the amount paid for the product. Losses of profit, business revenue, or anticipated savings are excluded, subject to any rights that cannot be limited under the Australian Consumer Law.