Reviewed 2026-08-02 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
6,000cycles
Cycle life
Parts, labour + transferable
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair or replacement, potentially with refurbished goods/parts. Repaired or replaced products retain the original remaining performance warranty without extension. Accepted reasonable claim costs require documentary evidence and are capped at A$180 plus GST per claim; invalid-claim costs are allocated to the customer up to the same stated cap, subject to ACL rights.
Labour
Accepted dismantling and installation labour shares the combined A$180 plus GST per-claim cap with processing, parts and shipping; this is not an uncapped site-labour promise. Personnel travel, transport and accommodation are excluded.
Freight
Accepted replacement parts/product shipping shares the combined A$180 plus GST per-claim cap. Personnel travel/transport/accommodation are excluded; documentary cost evidence is required.
Removal and reinstallation
Accepted faulty-battery dismantling and installation shares the combined A$180 plus GST per-claim cap; no separate unlimited removal/reinstallation entitlement.
Exclusions
Labour: Accepted dismantling and installation labour shares the combined A$180 plus GST per-claim cap with processing, parts and shipping; this is not an uncapped site-labour promise. Personnel travel, transport and accommodation are excluded.
Freight: Accepted replacement parts/product shipping shares the combined A$180 plus GST per-claim cap. Personnel travel/transport/accommodation are excluded; documentary cost evidence is required.
Transferability
Transfer requires the product to remain at its original installation site and simultaneous transfer of ownership of both site and product. No later-owner registration deadline is specified in the reviewed policy.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Commissioning requires stable Internet or 4G connection and continuous online monitoring. Network outage/faults require prompt notification and supporting photos/logs; offline claims require authorized site inspection/data collection. Report failure within ten working days and submit a claim within one month of fault diagnosis; these are separate clocks. Provide purchase, serial, installation/commissioning evidence and signed commissioning report. Installation within six months of production and first-year-only capacity expansion are warranty conditions; added modules inherit the original remaining term.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms