Reviewed 2026-08-02 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
12yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 12
Rated capacity (reference)Guaranteed floor: 70.0% at yr 12Typical battery warranty term: 10 yr
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 12 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
Page 2 · Complete warranty summaryFranklinWH aPower X 15 kWh
Warranty period
Product warranty: 12 years
The current Australian manufacturer terms provide a 12-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair, replacement with a new or refurbished equivalent, or a depreciated refund at FranklinWH's discretion.
Labour
Installation labour is not promised.
Freight
Return shipping requires prior RMA authorisation; no broader unconditional freight entitlement is stated.
Removal and reinstallation
Removal and reinstallation are not promised.
Exclusions
Labour: Installation labour is not promised.
Freight: Return shipping requires prior RMA authorisation; no broader unconditional freight entitlement is stated.
Removal and reinstallation: Removal and reinstallation are not promised.
Transferability
The claim process accepts proof of subsequent transfers of ownership, but the limited warranty does not expressly promise automatic transfer.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Registration at installation, continued internet connectivity and software updates are required for the full 12-year term; otherwise coverage can reduce to four years.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms