Reviewed 2026-10-07 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
12yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 12
Rated capacity (reference)Guaranteed floor: 70.0% at yr 12Typical battery warranty term: 10 yr
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 12 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
Page 2 · Complete warranty summaryFranklinWH aPower X 15 kWh
Warranty period
Product warranty: 12 years
The current Australian manufacturer terms provide a 12-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair, replacement with a new or refurbished equivalent, or a depreciated refund at FranklinWH's discretion.
Labour
Conditional certified-installer reimbursement is available under the separate AU/NZ process dated 4 May 2026: AUD 200 per removal/replacement site visit plus AUD 200 per replaced aPower, including GST. Remote diagnosis, prior RMA and a claim within 30 days of completed replacement are required. This capped installer program does not promise payment of every customer labour charge.
Freight
For an approved installer warranty replacement, FranklinWH ships the replacement and supplies a return label; the installer must return the defective unit in the same box or equivalent protective packaging. The reimbursement process covers a 250 km round-trip site visit and states AUD 0.80 per additional kilometre beyond that distance. This is a conditional installer process, not an unconditional customer freight entitlement.
Removal and reinstallation
Removal and replacement are eligible for capped reimbursement to FranklinWH-certified installers under the separate AU/NZ process. Prior remote diagnosis and RMA, replacement within the applicable warranty period, return of the defective product and application within 30 days are required. Payment follows verification and receipt of the defective product. Full customer removal/reinstallation costs are not automatically covered.
Exclusions
Labour: Conditional certified-installer reimbursement is available under the separate AU/NZ process dated 4 May 2026: AUD 200 per removal/replacement site visit plus AUD 200 per replaced aPower, including GST. Remote diagnosis, prior RMA and a claim within 30 days of completed replacement are required. This capped installer program does not promise payment of every customer labour charge.
Freight: For an approved installer warranty replacement, FranklinWH ships the replacement and supplies a return label; the installer must return the defective unit in the same box or equivalent protective packaging. The reimbursement process covers a 250 km round-trip site visit and states AUD 0.80 per additional kilometre beyond that distance. This is a conditional installer process, not an unconditional customer freight entitlement.
Removal and reinstallation: Removal and replacement are eligible for capped reimbursement to FranklinWH-certified installers under the separate AU/NZ process. Prior remote diagnosis and RMA, replacement within the applicable warranty period, return of the defective product and application within 30 days are required. Payment follows verification and receipt of the defective product. Full customer removal/reinstallation costs are not automatically covered.
Transferability
The claim process accepts proof of subsequent transfers of ownership, but the limited warranty does not expressly promise automatic transfer.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Registration at installation, continued internet connectivity and software updates are required for the full 12-year term; otherwise coverage can reduce to four years.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms