Reviewed 2026-08-02 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
5yr
Warranty period
Parts only
Coverage
Warranty coverage: 5-year term
Coverage includes
✓Parts
–Labour
–Extendable
Parts only · term longer than 0 of 95 scored inverters
No inverter in the fleet publishes a year-by-year performance or output guarantee the way panels and batteries do - this shows the covered term against the market-typical term and where every scored inverter’s term lands (grey dots, sized by model count), plus what the warranty actually includes.
The guarantee
Product warranty: 5 years
Manufacturer remedy
Labour
Freight
Removal and reinstallation
What voids or limits it
Labour
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
Page 2 · Complete warranty summaryGoodWe DNS G4 6 kW
Warranty period
Product warranty: 5 years
The current Australian manufacturer terms provide a 5-year product warranty, subject to the registration, use and claim conditions shown below.
What’s covered
Manufacturer remedy
At GoodWe's choice: configuration or software correction, spare-parts repair, or a new or refurbished replacement that is at least functionally equivalent. Replacement retains the original remaining term, extended to one year if less remains. Obtain RMA confirmation before exchange. Return the defective product within four weeks after receiving its replacement; a late return or no confirmed damage can result in charges for the replacement, delivery and associated service. Excluded claims may incur handling charges. Australian Consumer Law rights remain additional.
Labour
GoodWe may arrange a paid on-site engineer or offer a discretionary service rebate. A rebate requires prior site-visit authorisation, the rebate being claimed by the party performing the service, return and confirmation of a workmanship/material defect, and a claim within two months of authorisation. The amount requires confirmation with GoodWe. This is conditional support, not an unconditional owner-selected labour entitlement; promotional-year scope remains unestablished.
Freight
Normal inbound and outbound ground freight is covered up to GoodWe's per-case rate, which must be confirmed. Excess charges and other transport methods are the claimant's responsibility. Return packaging and the four-week return deadline apply; non-return or no confirmed defect can trigger replacement, delivery and service charges. Promotional-year freight scope remains unestablished.
Removal and reinstallation
Removal and reinstallation are not an unconditional entitlement.
Exclusions
Labour: GoodWe may arrange a paid on-site engineer or offer a discretionary service rebate. A rebate requires prior site-visit authorisation, the rebate being claimed by the party performing the service, return and confirmation of a workmanship/material defect, and a claim within two months of authorisation. The amount requires confirmation with GoodWe. This is conditional support, not an unconditional owner-selected labour entitlement; promotional-year scope remains unestablished.
Removal and reinstallation: Removal and reinstallation are not an unconditional entitlement.
Transferability
No subsequent-owner transfer right was found in the governing terms.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. For the ten-year promotion, meet the stated manufacture, installation, registration and SEMS-connection dates. Claim within one month of failure through the supplying distributor or installer, escalating to GoodWe's service-ticket channel if needed. Provide model/serial, installation and failure dates, fault and prior-action details, claimant and site information. Confirm the RMA before exchange and submit its report within one month of the determined solution. The terms also warn that failure to provide a remote firmware-upgrade path can affect warranty coverage; no allowed offline interval is specified.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms