Reviewed 2026-08-27 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
5yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 5
Rated capacity (reference)Guaranteed floor: 70.0% at yr 5
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 5 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 5-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
GoodWe chooses configuration/software correction, repair or new/refurbished equivalent-or-better replacement. Obtain RMA confirmation before replacement. The default limited remedy covers hardware materials; statutory consumer rights remain additional.
Labour
Conditional discretionary on-site rebate, subject to prior site-visit authorisation, confirmed covered defect and return, eligible service provider, application within two months of authorisation and a per-case cap including GST. Rate is not published in this policy; site labour reimbursement remains subject to these limits.
Freight
Conditional capped normal-ground inbound/outbound support in some areas; rate requires confirmation. Claimant pays excess or alternative-method costs and may need to organise return. Confirm shipment in advance; return within four weeks of receiving replacement, or replacement/delivery/service charges may apply.
Removal and reinstallation
No unconditional full removal/reinstallation reimbursement is established. Hardware remedy and possible capped authorised service rebate apply; ask for approval and cost responsibility before replacement. Statutory rights remain additional.
Exclusions
Labour: Conditional discretionary on-site rebate, subject to prior site-visit authorisation, confirmed covered defect and return, eligible service provider, application within two months of authorisation and a per-case cap including GST. Rate is not published in this policy; site labour reimbursement remains subject to these limits.
Freight: Conditional capped normal-ground inbound/outbound support in some areas; rate requires confirmation. Claimant pays excess or alternative-method costs and may need to organise return. Confirm shipment in advance; return within four weeks of receiving replacement, or replacement/delivery/service charges may apply.
Removal and reinstallation: No unconditional full removal/reinstallation reimbursement is established. Hardware remedy and possible capped authorised service rebate apply; ask for approval and cost responsibility before replacement. Statutory rights remain additional.
Transferability
The reviewed AU/NZ policy does not establish unconditional transfer to a subsequent owner. Remaining warranty transfers to an authorised replacement unit, with a six-month minimum if less time remains; this is not owner transfer.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Original purchase proof, model/serial and installation/failure information are required. No separate mandatory online registration found in this reviewed policy. Install within six months of production; qualified installation/manual and storage requirements apply. Report failure within two weeks; claim instructions also state one month from failure, so retain both deadlines and report promptly.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms