Reviewed 2026-08-02 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
80%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 80.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 80%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
Page 2 · Complete warranty summaryHinen H10S 17.8
Warranty period
Product warranty: 10 years
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 80%
The sourced performance terms publish 80% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair or replacement of defective parts at Hinen's discretion under the model-specific battery warranty card (V3.0), which names B8900M-HA. Where no signed sales contract exists, Hinen's general service commitment applies together with the card; it lists a B8900M-A series rather than B8900M-HA and offers new-equipment replacement in the first warranty year. Which document prevails where they differ is not publicly established.
Labour
Installation and service labour are excluded.
Freight
Freight entitlement is unresolved: the model-specific battery card includes reasonable freight for valid claims, but also excludes shipping in its Warranty Obligations and permits return at the claimant’s expense. The general service commitment covers in-warranty domestic logistics except customs costs. These conflicting clauses need clarification; neither unconditional coverage nor blanket exclusion is established.
Removal and reinstallation
Removal and reinstallation are excluded.
Exclusions
Labour: Installation and service labour are excluded.
Freight: Freight entitlement is unresolved: the model-specific battery card includes reasonable freight for valid claims, but also excludes shipping in its Warranty Obligations and permits return at the claimant’s expense. The general service commitment covers in-warranty domestic logistics except customs costs. These conflicting clauses need clarification; neither unconditional coverage nor blanket exclusion is established.
Removal and reinstallation: Removal and reinstallation are excluded.
Transferability
Transfers automatically with the building while the system remains installed.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. The model-specific battery card starts cover at first installation or six months after manufacture, whichever is earlier. Visible defects require immediate notice; other defects require written notice within ten days of discovery. Claims require serial number, dated receipt, signed installation protocol and use/defect details. Internet monitoring is required; report outages, retain local data where possible and provide qualified onsite inspection/data for unconnected claims.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms