Reviewed 2026-08-27 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Hoymiles may repair or replace accepted defective hardware.
Labour
Installation and commissioning costs are not covered, and neither are costs incurred when a distributor sends its own technicians to site (section 6). Where Hoymiles decides to repair on site, performed by Hoymiles or an engineer it authorizes, Hoymiles bears the materials and labour costs and the costs of removing and replacing the part (section 9). On-site service by a distributor's own technicians without Hoymiles' prior written consent is not borne by Hoymiles (section 9).
Freight
Return and replacement logistics are conditional on the approved claim process.
Removal and reinstallation
Removal and reinstallation are not promised.
Exclusions
Labour: Installation and commissioning costs are not covered, and neither are costs incurred when a distributor sends its own technicians to site (section 6). Where Hoymiles decides to repair on site, performed by Hoymiles or an engineer it authorizes, Hoymiles bears the materials and labour costs and the costs of removing and replacing the part (section 9). On-site service by a distributor's own technicians without Hoymiles' prior written consent is not borne by Hoymiles (section 9).
Freight: Return and replacement logistics are conditional on the approved claim process.
Removal and reinstallation: Removal and reinstallation are not promised.
Transferability
The warranty is transferable only while the battery remains at the original installation location. To transfer ownership, contact Hoymiles at service@hoymiles.com with an authorization email from the previous owner (section 3).
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Serial, installation and operating evidence are required.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms