review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
12yr
Product warranty
30yr
Performance warranty
88.85%
Output at end of term
Performance guarantee: 30-year linear output
Projected outputGuaranteed floor: 88.8% at yr 30Product warranty ends yr 12
The guarantee
12-year product term
30-year front-side power term
Supplier-selected remedy
Conditional shipping and dispute testing
Australian scope
What voids or limits it
Customer removal and installation costs
Installation, use and payment conditions
How to claim
Give the supplier written notice within 30 days of identifying the claim and within the warranty term. Full summary, conditions and sources: page 2.
The Australian catalogue policy expressly names LR7-72HYD and covers material and workmanship defects affecting installation or use, including DC cables and connectors. Cover starts at the earlier of delivery to the supply-contract buyer or six months after factory shipment. Confirm the instrument supplied for the actual purchase; catalogue publication does not establish retroactive coverage.
30-year front-side power term
The policy guarantees 99% of nameplate output in year one, declining by 0.35 percentage points annually thereafter to 88.85% in year 30. Assessment uses standard test conditions at a manufacturer-approved laboratory with applicable measurement tolerances.
What’s covered
Supplier-selected remedy
The supplier chooses repair, replacement, additional modules or an output-gap/residual-value refund. This utility policy prorates both refund calculations by remaining service life divided by 30. Repair or replacement retains the remaining term; it does not restart cover. A settlement agreement may be required.
Conditional shipping and dispute testing
Necessary documented claim shipping reimbursement requires technical-service approval and a return authorisation. Replacement delivery costs follow the original contract Incoterms and invoices. Mutually accepted dispute tests are initially supplier-funded; the losing party ultimately bears reasonable testing, shipping and insurance costs, subject to a court judgment.
Australian scope
The instrument includes Australian Consumer Law provisions and identifies LONGi Solar Australia Pty Ltd as importer. The contractual supplier and actual purchase instrument remain relevant. Confirm whether the supplied contract uses this utility policy or a separate distributed-generation instrument; their conditions differ.
Exclusions
Customer removal and installation costs: The voluntary remedy assigns dismantling, repacking, installation, reinstallation and related costs to the customer. No unconditional labour or freight promise is established; statutory rights remain separate.
Installation, use and payment conditions: Restrictions cover improper installation, use or maintenance, abuse, external events, rated voltage, unsuitable buildings or environments, unpaid amounts and unreadable or altered identification. Mobile or offshore use needs prior authorisation. Read the governing instrument for the complete exclusions and force-majeure terms.
Transferability
Conditional transfer to a subsequent project owner requires written supplier notification, the original installation site without tampering, paid obligations and transfer and acceptance of all terms. Requested ownership evidence is due within 15 days. Transfer is not automatic.
How to make a claim
Give the supplier written notice within 30 days of identifying the claim and within the warranty term. Provide claimant details, fault description, supporting photos or data, serial and model numbers, purchase evidence and location. Returns require authorisation. Retain the supplied policy and contract; no separate mandatory online warranty-registration condition is established in this instrument. Australian Consumer Law rights remain separate.
Source reference
DocumentLONGi Limited Warranty for Solar Modules: Utility Generation Market (AU catalogue)
Version at auditCover 20240906; catalogue V05-UBG_20240914, published 8 May 2025; reviewed 4 October 2026