Labour and reinstallation costs: Removal of defective modules, freight to and from a service location, and reinstallation of replacements were excluded: these costs fell to the system owner.
Physical damage and improper installation: Excluded: damage from improper handling, incorrect installation, mechanical impact, hail, lightning, flooding, fire, or other external events, and damage from installation by an unqualified person or contrary to Panasonic's guidelines.
Shading, soiling, and system-level losses: Losses from shading, soiling, bird droppings, or system-level issues such as inverter faults or wiring losses were excluded: only losses intrinsic to the module were claimable.
Modifications and unauthorised repairs: Modules modified, repaired, or altered by anyone other than Panasonic or its authorised service agents were excluded.