Reviewed 2026-08-11 · Document Structured AU evidence v1
Very good
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Freight
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Redback may repair onsite or offsite or replace an accepted enclosure or inverter claim. Pylontech may repair or replace an accepted US5000 module claim.
Labour
No unrestricted third-party labour or removal-and-reinstallation reimbursement is promised.
Freight
Pylontech states that it processes transport within Australia, but unconditional owner freight cover is not promised.
Removal and reinstallation
No unrestricted removal and reinstallation entitlement is stated.
Exclusions
Freight: Pylontech states that it processes transport within Australia, but unconditional owner freight cover is not promised.
Transferability
Transfer is available at the original installation after new-owner registration. Relocation requires prior written approval.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Compliant installation, cloud availability and the requested purchase, serial, installation and operating evidence are conditions.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms