Customer's own employees and unauthorised third parties: Labour for removal, reinstallation, or other work by the customer's own employees or third parties not authorised by SMA is expressly excluded. Only SMA personnel or SMA-authorised service partners are covered for on-site service costs.
Difficult access: height and equipment costs: Costs of safely accessing inverters on steeply pitched or inaccessible rooftops: lift equipment, scaffolding, elevated work platforms: are not covered. On-site labour coverage applies only at ground level or a safely accessible rooftop.
Consequential and indirect loss: Consequential losses from a defect: lost revenue or income from lost generation, lost profits, or indirect damages: are not covered. Compensation claims beyond repair or replacement are excluded absent a separate written agreement with SMA.
Damage from improper use, installation, or external causes: Defects from improper installation (including by unqualified persons), misuse, neglect, unauthorised modification, power surges, lightning, flooding, or other external causes are not covered: only product-related defects under normal operating conditions qualify.
Consumables and cosmetic damage: Consumable components subject to normal wear and tear, as well as cosmetic damage that does not affect functionality, are excluded from warranty coverage.