Reviewed 2026-07 · Document SolaX Australia Warranty V1.6
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
6,000cycles
Cycle life
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Battery term: 10 years
Performance warranty: 70%
Software, repair or replacement remedy
Battery expansion window
What voids or limits it
Registration and authorised channel
Temperature and operating instructions
External causes and relocation
Standard labour excluded
How to claim
Contact the original distributor or installer first, then escalate to SolaX service if needed. Full summary, conditions and sources: page 2.
Page 2 · Complete warranty summarySolaX TSYS-HS51
Warranty period
Battery term: 10 years
The warranty names T-HS10.2 through T-HS66.5 and runs for 120 months from installation or 129 months from manufacture, whichever occurs first.
Performance warranty: 70%
Daily self-consumption and backup use is limited to 6,000 cycles at 70% retention. Other uses follow the throughput table; T-HS10.2 is listed at 30.2 MWh.
What’s covered
Software, repair or replacement remedy
SolaX may correct software or configuration, repair the product, or supply a repaired, refurbished, upgraded or new equivalent.
Battery expansion window
Additional modules may be added within one year of installation. Later expansion requires SolaX consent and the Battery Extension SOP.
Exclusions
Registration and authorised channel: Products must be bought through authorised channels, installed and commissioned correctly, and registered in SolaXCloud.
Temperature and operating instructions: Failure to follow battery instructions, including operation below -10 C or above 50 C, can invalidate performance coverage.
External causes and relocation: Lightning, flood, fire, corrosion, pests, unauthorised third-party equipment, repair and unapproved relocation are excluded.
Standard labour excluded: Travel, on-site installation, modification and normal maintenance costs are excluded. Standard freight and service contributions are capped and conditional.
Transferability
No property-owner transfer clause is published. The warranty is registration and installation-address dependent, so a new owner should obtain written confirmation from SolaX.
How to make a claim
Contact the original distributor or installer first, then escalate to SolaX service if needed. Claims require product, installation and fault details and must be reported within one month. Standard ground transport is capped at AUD 200 per case.
Source reference
DocumentSolaX Warranty Terms and Conditions - Australia