Reviewed 2026-10-06 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Critical replacement parts and remote support. The warranty states that the technical response is initiated within two business days and that critical parts can be available within seven business days. It also states that part arrival time is subject to customs conditions.
Labour
On-site labour and travel are excluded.
Freight
Star Charge bears the shipping cost of covered replacement critical parts, delivered to the appointed customer address. The defective parts are returned at the customer's own cost, with a non-conformance report, to an appointed location within 15 business days of receiving the replacement parts.
Removal and reinstallation
Removal, reinstallation and site restoration are excluded.
Exclusions
Labour: On-site labour and travel are excluded.
Removal and reinstallation: Removal, reinstallation and site restoration are excluded.
Transferability
The governing warranty states that it is non-transferable.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. The warranty starts 90 days after shipment, applies only to the original customer in the country or region of purchase, and critical-part claims are accepted after warranty activation. Remote monitoring access to operating data must be agreed before a claim. Listed exclusions include installation within 500 metres of the coastline and equipment not bought from Star Charge or its authorised sales channel. The warranty also states that its terms do not exclude Australian Consumer Law guarantees.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms