| Outcome | Available in Australia | Available in Australia |
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| Checked | 2026-08-02 | 2026-08-02 |
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| Certifications | The SMILE-M5-S datasheet publishes IEC 62109-1/-2, IEC 62477 and AS/NZS 4777.2. | The current Australian approved-battery export lists SMILE-G3-BAT-9.3S and stacks through six modules to 31 December 2027; the exact system datasheet publishes IEC 62619 and AS/NZS 4777.2. |
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| Warranty scope | Australia; 10-year product and battery-performance warranty, 70% retained usable capacity and 3.12 MWh per kWh usable, subject to installation, operating and connectivity conditions. | The exact Australian datasheet publishes 10-year product and battery-performance warranties, governed by current AlphaESS Australia terms and Australian Consumer Law. |
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| Warranty remedy | Repair or replacement at AlphaESS's option. | Repair or replacement at AlphaESS's option. |
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| Labour and reinstallation | Installer labour and recommissioning are not promised. Removal and reinstallation are not promised. | Installer travel and on-site labour are excluded. Removal and reinstallation are not promised. |
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| Freight | Replacement-parts freight is covered for an accepted claim. | Replacement-parts freight is covered for an accepted claim. |
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| Transfer and registration | Transfers automatically with the building while the system remains installed; ownership evidence may be required. Initial serial registration, connectivity and eligible installation are required. | Transfers automatically with the building while the system remains installed; ownership evidence may be required. Initial serial registration and eligible installation are required. |
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| Grid compatibility | Single-phase 5 kW hybrid system with AS/NZS 4777.2, UPS backup and Australian local support. | The exact S5 configuration is a 230 V single-phase hybrid system with 5 kVA backup and AS/NZS 4777.2 grid regulation; final DNSP approval remains installation-specific. |
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| Local product pathway | No separate local pathway recorded | No separate local pathway recorded |
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| Buyer evidence | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. | Ready (100% direct coverage): Local availability, buyer evidence, and the publication threshold are confirmed. |
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| Safety notice | No model-specific notice recorded | No model-specific notice recorded |
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| Review note | This is separate from the older SMILE-G3 S5 record. The scored reference uses one current 13.99 kWh module while the family also supports 5-30 kWh with 5 kWh modules. | The exact 9.3 kWh battery module and supported stacks are current Australian approved-battery entries. |
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| Register: parts term | stated: The instrument expressly includes the SMILE-M5-S system, including hybrid inverter and batteries, and states a ten-year product warranty. | stated: Ten-year product warranty for the named SMILE-G3-S5 system when installed on or after 1 November 2024. |
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| Register: labour and service | not stated: The original installer must assist and necessary reasonable valid-claim costs may be claimed with evidence, but the instrument does not promise general full installer labour, removal, reinstallation or recommissioning reimbursement. | excluded: Normal maintenance, installer costs, travel and accommodation for on-site support are excluded. No general site-labour reimbursement is promised. |
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| Register: transport and freight | stated: Replacement-part or replacement-product delivery freight to the original purchaser is covered for a valid claim. Other transportation, travel and accommodation costs are excluded. | conditional: Replacement parts and freight are included for valid claims, but other transport, travel and accommodation costs are excluded and reimbursement requires documentary evidence. |
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| Register: registration | conditional: Installation and commissioning must be by a properly qualified, AlphaESS-certified installer with a valid Alpha Installer ID. The serial must be registered before a claim, and internet or mobile connectivity is required for service and monitoring subject to the outage provisions. | conditional: Installation requires an SAA-accredited installer with a valid Alpha Installer ID, and the serial number must be registered before a warranty claim. |
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| Register: transferability | stated: The warranty transfers to a subsequent purchaser of the building or products while the products remain installed and the warranty conditions continue to be met. | stated: The warranty transfers to a subsequent purchaser of the building or products while the products remain installed and all warranty conditions continue to be met. |
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| Register: explicit unknowns | 4 retained | 3 retained |
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| Latest reviewed Approval Watch event | No exact-identity event in reviewed history | No exact-identity event in reviewed history |
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| Sources | Source 1Source 2Source 3 | Source 1Source 2Source 3 |
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