470–500 W · 54-cell · ABC back-contact · Mono-glass
AIKO
15-year product warranty (extendable to 25 years)Australia
Reviewed 2026-07 · Document v1.0
Very good
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
15yr
Product warranty
30yr
Performance warranty
88.85%
Output at end of term
Performance guarantee: 30-year linear output
Projected outputGuaranteed floor: 88.8% at yr 30Product warranty ends yr 15
The guarantee
Product warranty: 15 years, extendable to 25
Linear performance warranty: 30 years
Defects in materials and workmanship
Power output shortfall
What voids or limits it
Labour and installation costs
External physical damage
Improper installation or maintenance
Cosmetic degradation and normal wear
Unauthorised modifications
How to claim
Lodge claims through the original installer or AIKO Energy Australia Pty Ltd (Melbourne; 1300 245 628; aus.service@aikosolar.com), with photographic evidence and error information; an on-site inspecti Full summary, conditions and sources: page 2.
AIKO's current Neostar 3P54 datasheet states a 15-year standard product warranty and says it is extendable to 25 years. Buyers should confirm the extension's model eligibility, registration requirements and applicable Australian terms in writing; the 30-year linear performance warranty is separate.
Linear performance warranty: 30 years
Guaranteed output: at least 98% of rated Pmax at end of year 1, declining no more than 0.35% per year: minimum 90.6% of nameplate Pmax at year 25 and 88.85% at year 30. Verified under Standard Test Conditions per IEC 60904-9 (2020).
What’s covered
Defects in materials and workmanship
Covers manufacturing defects and material faults that cause failure within rated specification. Remedy: at AIKO's discretion: is repair, replacement, or proportional credit. Replacements may be of equivalent or greater output.
Power output shortfall
Where measured STC output falls below the performance schedule thresholds, AIKO supplies additional or replacement modules to cover the shortfall, or a proportional credit at its option.
Exclusions
Labour and installation costs: The warranty does not cover removal of defective modules or reinstallation of replacements. These costs are borne by the system owner or installer.
External physical damage: Damage from external causes: impact, hail, storm, fire, flood, lightning: is excluded; glass breakage from external impact specifically so.
Improper installation or maintenance: Coverage is void if modules are installed or operated contrary to AIKO's installation manual or Australian standard AS/NZS 5033. Installation must be carried out by a CEC-accredited installer.
Cosmetic degradation and normal wear: Changes in appearance including minor discolouration and gradual output reduction within guaranteed limits are not covered as defects.
Unauthorised modifications: Warranty is voided by any modification, repair, or intervention on the module undertaken without AIKO's prior written authorisation.
Transferability
Transferable to a subsequent owner on sale of the property, provided AIKO is notified and original proof of purchase and installation documentation is supplied.
How to make a claim
Lodge claims through the original installer or AIKO Energy Australia Pty Ltd (Melbourne; 1300 245 628; aus.service@aikosolar.com), with photographic evidence and error information; an on-site inspection may precede the remedy.
Source reference
DocumentNeostar 3P54 datasheet and applicable Australian limited-warranty terms
Version at auditDatasheet 202604 V1.1; warranty terms checked 2026-07