Reviewed 2026-08-29 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
Parts + labour
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair or replacement at AlphaESS's option.
Labour
Installer travel and on-site labour are excluded.
Freight
Replacement-parts freight is covered for an accepted claim.
Removal and reinstallation
Removal and reinstallation are not promised.
Exclusions
Labour: Installer travel and on-site labour are excluded.
Removal and reinstallation: Removal and reinstallation are not promised.
Transferability
The warranty is non-transferable except where the products remain installed in a building, in which case it transfers to a later purchaser of that building.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Serial registration before a claim, and installation by an SAA-accredited installer with a valid Alpha Installer ID, are required.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms