Reviewed 2026-08-02 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
Parts only
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 10 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair or replacement at AlphaESS's option.
Labour
The warranty excludes other costs such as transportation and the travelling and accommodation costs of persons providing on-site support, and it does not state who bears installer on-site labour. The end user is not charged for reasonable costs of a valid claim, including warranty processing, replacement parts and freight, and necessary and reasonably incurred claim costs may be reimbursed on documentary evidence.
Freight
Replacement-parts freight is covered for an accepted claim.
Removal and reinstallation
Removal and reinstallation are not promised.
Exclusions
Labour: The warranty excludes other costs such as transportation and the travelling and accommodation costs of persons providing on-site support, and it does not state who bears installer on-site labour. The end user is not charged for reasonable costs of a valid claim, including warranty processing, replacement parts and freight, and necessary and reasonably incurred claim costs may be reimbursed on documentary evidence.
Removal and reinstallation: Removal and reinstallation are not promised.
Transferability
Non-transferable except where the products are installed in a building; the warranty transfers to a subsequent purchaser of that building or the products while they remain installed and the warranty terms are met.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Initial serial registration and eligible installation are required.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms