FranklinWH aPower 2 15 kWh: Warranty Summary

12-year product warrantyAustralia

Reviewed 2026-06 · Document June 2026

Fair

Guarantee & backbone

About this document

review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.

15yr

Warranty period

70%

Capacity at end of term

Parts only

Coverage

Capacity guarantee: minimum retained at year 12

Rated capacity (reference)Guaranteed floor: 70.0% at yr 12Typical battery warranty term: 10 yr

No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.

The guarantee

12-year product warranty
Performance warranty: 70% capacity retention at 12 years or 60 MWh
Internet connectivity condition: reduction to 4 years if persistently offline
Registration condition: reduction to 4 years if unregistered
Security update support period: 5 years
Defects in materials and workmanship
Performance shortfall below 70% capacity retention
+ 1 more on page 2

What voids or limits it

Labour and reinstallation costs
Non-certified or unlicensed installation
Unauthorised repairs or modifications
Purchase from unauthorised channels
Misuse, negligence, and improper use
External and environmental factors
Shipping and storage damage
+ 4 more on page 2

How to claim

Contact your authorised FranklinWH installer or reseller first; if unavailable, contact FranklinWH Australia Pty Ltd at service-au@franklinwh.com or 1800 161 300. Full summary, conditions and sources: page 2.

Page 2 · Complete warranty summaryFranklinWH aPower 2

Warranty period

12-year product warranty

Covers the aPower (SKU APR-05K15V1-AU, model aPower X-02-AU) against defects in materials and workmanship for twelve (12) years from initial installation: only where purchased through an authorised reseller and installed by a FranklinWH-certified installer. Repair or replacement does not extend the period; replacements carry the remainder from the original installation date.

Performance warranty: 70% capacity retention at 12 years or 60 MWh

Guarantees not less than 70% of rated energy capacity (15 kWh, measured at 25°C and 2.5 kW charge/discharge power) at the earlier of the 12-year expiry or 60 MWh aggregate throughput. Full rated 15 kWh is guaranteed at commencement. Below the 70% threshold before either trigger, FranklinWH will repair, replace or refund at its sole discretion.

Internet connectivity condition: reduction to 4 years if persistently offline

The full 12-year warranty requires consistent internet connectivity for remote software updates. After more than 90 consecutive days offline, FranklinWH issues a reconnection notice; if connectivity is not restored, the warranty automatically reduces to four years from the original installation date.

Registration condition: reduction to 4 years if unregistered

Registration at installation is required for the full 12-year warranty: unregistered systems are eligible only for a four-year limited warranty from the installation date.

Security update support period: 5 years

Security updates are provided for five (5) years from initial installation. FranklinWH may extend and publish a longer period, but will not shorten it once published.

What’s covered

Defects in materials and workmanship

Covers defects in materials and workmanship arising under normal use. Remedy: repair or replacement of the faulty aPower or aGate with an equivalent product (new or refurbished) at FranklinWH's sole discretion. Where neither is commercially practicable or timely, FranklinWH may refund the purchase price less reasonable depreciation for use.

Performance shortfall below 70% capacity retention

Usable capacity below 70% of the rated 15 kWh before the 12-year or 60 MWh threshold is a warranted defect: remedied by repair, replacement or refund as appropriate. Capacity is assessed at 25°C and 2.5 kW charge/discharge power against the rated specification.

Australian Consumer Law guarantees

Provided in addition to, and without excluding, restricting or limiting: Australian Consumer Law (ACL) rights. Major failure: replacement or refund, plus compensation for reasonably foreseeable loss or damage. Failures short of major that breach acceptable quality: repair or replacement.

Exclusions

Labour and reinstallation costs: Removal, relocation, reinstallation or alteration from the original installation location is not covered: it requires FranklinWH's prior written consent and is at the owner's cost.

Non-certified or unlicensed installation: Void if installed by non-FranklinWH-certified personnel, or where installation did not follow FranklinWH's instructions or applicable electrical codes and standards.

Unauthorised repairs or modifications: Repair, disassembly, modification, tampering or replacement attempts by unauthorised personnel void the warranty. All service must be by FranklinWH-certified installers via an authorised service ticket.

Purchase from unauthorised channels: Products obtained from sources not officially authorised by FranklinWH are not eligible for warranty coverage.

Misuse, negligence, and improper use: Excludes damage from improper use, misuse, abuse, negligence, or operation beyond the intended conditions in the product documentation.

External and environmental factors: Excludes damage from lightning, power surges, floods, tidal waves, fires, earthquakes, storms or other force majeure events, and from installation outside FranklinWH's guidance, including extreme temperatures, humidity, altitude or corrosive environments.

Shipping and storage damage: Shipping and transit damage is excluded; report it to the distributor or shipper within five (5) business days of delivery.

Failure to report within 2 weeks: Defects or damage must be reported to FranklinWH or an authorised installer within two (2) weeks of occurrence or discovery: later claims may not be accepted.

Normal wear, tear, and cosmetic deterioration: Excludes regular wear and tear, cosmetic imperfections: dents, scratches, discolouration, and superficial defects not materially affecting performance, plus normal operating noise or vibration below 50 dB that does not adversely affect the system.

Data loss and software compatibility: Data loss and software compatibility issues are not covered under this warranty.

Life-support and medical equipment use: Not designed for primary or backup power to life-support systems or medical equipment. FranklinWH disclaims all liability for such use and may decline warranty service for products used in these prohibited applications.

Transferability

The remaining period transfers with the unit on ownership change: claimants must show proof of original purchase and any subsequent transfers. Transfer does not reset or extend the term; only the time remaining from original installation passes on.

How to make a claim

Contact your authorised FranklinWH installer or reseller first; if unavailable, contact FranklinWH Australia Pty Ltd at service-au@franklinwh.com or 1800 161 300. Prepare proof of purchase, a defect description, and the unit's serial number and installation date. Physical returns require an RMA number from FranklinWH before shipping: units without one may be refused, with return freight not covered.

Source reference

DocumentFranklinWH Products Australia Limited End User Warranty

Version at auditEffective June 2026

Sourced byreview.solar, 2026-06

Manufacturerfranklinwh.com

review.solar · complete warranty summary · review.solar/warranties/franklinwh-energy-storage-inc-franklinwh-apower-2 · © Solar Analytica 2026