Reviewed 2026-08-13 · Document Structured AU evidence v1
Limited
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
12yr
Warranty period
70%
Capacity at end of term
8,000cycles
Cycle life
Parts only
Coverage
Capacity guarantee: minimum retained at year 12
Rated capacity (reference)Guaranteed floor: 70.0% at yr 12Typical battery warranty term: 10 yr
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
The guarantee
Product warranty: 12 years
Capacity endpoint: 70%
Throughput condition
Degradation shape
Manufacturer remedy
Labour
Freight
+ 1 more on page 2
What voids or limits it
Labour
Freight
Removal and reinstallation
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 12-year product warranty, subject to the registration, use and claim conditions shown below.
Capacity endpoint: 70%
The sourced performance terms publish 70% retained capacity at the applicable warranty endpoint.
Throughput condition
2.5-5 MWh warranted per kWh usable
Degradation shape
End-point only: minimum capacity at end of warranty term
What’s covered
Manufacturer remedy
Repair or replacement at Hinen's discretion, using new or reconditioned parts or an equivalent product under the published terms.
Labour
Installation, removal, repair labour and reinstallation are expressly excluded from the factory warranty cost coverage.
Freight
The warranty excludes shipping as a factory-warranty entitlement, despite separate language about reasonable claim and replacement-part delivery costs; no unconditional transport score is credited.
Removal and reinstallation
Removal and reinstallation costs are excluded.
Exclusions
Labour: Installation, removal, repair labour and reinstallation are expressly excluded from the factory warranty cost coverage.
Freight: The warranty excludes shipping as a factory-warranty entitlement, despite separate language about reasonable claim and replacement-part delivery costs; no unconditional transport score is credited.
Removal and reinstallation: Removal and reinstallation costs are excluded.
Transferability
Transfers with the building while the product remains installed.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. The claim process requires serial, purchase and installation evidence, and the product must remain network-connected unless the stated exceptions apply.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms