Reviewed 2026-07 · Document iStore PV Products Warranty and Service Conditions, March 2026
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
Parts only
Coverage
Warranty coverage: 10-year term
Coverage includes
✓Parts
–Labour
–Extendable
Parts only · term longer than 6 of 38 scored inverters
No inverter in the fleet publishes a year-by-year performance or output guarantee the way panels and batteries do - this shows the covered term against the market-typical term and where every scored inverter’s term lands (grey dots, sized by model count), plus what the warranty actually includes.
The guarantee
Inverter term: 120 months
Promotional extensions are separate
Defective hardware
Return postage
What voids or limits it
Full labour is not contractual
Licensed and trained installer
Installation and maintenance
External and transport damage
How to claim
Submit an RMA with proof of purchase and product details. Full summary, conditions and sources: page 2.
IS-HYB-5000-1PH and IS-HYB-6000-1PH are expressly listed. The term starts at installation or 180 days after iStore shipment, whichever is earlier.
Promotional extensions are separate
Any promotional extension follows its own flyer and may be parts-only even where the product page uses a broader parts-and-labour headline.
What’s covered
Defective hardware
iStore states that covered inverter hardware will be free from defects in material, fabrication and workmanship and provides replacement hardware for accepted claims.
Return postage
iStore covers postage for return of the defective unit after an accepted replacement, provided the return deadline and packaging requirements are met.
Exclusions
Full labour is not contractual: The contract offers a discretionary AUD 150 installer rebate rather than guaranteeing the owner's full removal and reinstallation cost.
Licensed and trained installer: Installation and replacement must be completed by an appropriately licensed installer who has completed iStore service training.
Installation and maintenance: Incorrect installation, insufficient ventilation, lack of maintenance, missed software updates and enclosure modification are excluded.
External and transport damage: Force majeure, lightning, surges, vermin, customer infrastructure faults and pre-claim transport or storage damage are excluded.
Transferability
No property-owner transfer process is stated in the March 2026 terms. A subsequent owner should confirm the registered product and remaining cover with iStore.
How to make a claim
Submit an RMA with proof of purchase and product details. Accepted inverter replacements are targeted for shipment within 10 business days, with the faulty device returned within 15 business days.
Source reference
DocumentiStore PV Products Warranty and Service Conditions