Removal and reinstallation labour: Removal and reinstallation costs are borne entirely by the customer. JA Solar's remedy covers the modules only, no labour, scaffolding, freight, or access costs.
Physical damage and external causes: Damage from accident, misuse, neglect, lightning, storm, hail, flooding, fire, or other external events is excluded from both warranties. Acts of nature and force majeure are not covered.
Improper installation or unauthorised modification: Void if modules are installed by non-qualified personnel contrary to JA Solar's installation requirements, or subjected to unauthorised modification, repair, or alteration. Installation must comply with applicable standards and local regulations.
Normal soiling, shading, and environmental performance variation: Output loss from soiling, dust, bird droppings, shading, or environmental factors beyond the manufacturer's control is not a warranty event. Coverage extends to cell and module degradation only, not site- or installation-related losses.
Cosmetic defects not affecting performance: Minor cosmetic issues: slight discolouration, surface scratches, frame marks, not affecting electrical output are generally excluded from warranty claims.