Improper installation or use: Damage caused by an installer not following Sigenergy's installation instructions, or by an end user not following the user manual, is excluded.
Wilful conduct and unauthorised repair: Wilful conduct by users, authorised installers or certified third parties, and disassembly, repairs or part replacement by unauthorised personnel, are excluded.
Force majeure: Storm damage, lightning strike, over-voltage, fire, thunderstorm, flooding and pest damage are excluded.
Cosmetic and wear-and-tear: Cosmetic issues and normal wear and tear that do not adversely affect the proper functioning of the product are excluded.
Third-party software, parts and products: Damage caused by software, interfacing, parts, supplies or other products not supplied by Sigenergy is excluded.
Transport damage and temperature exceedance: Damage caused during transport and damage caused by operation outside the specified temperature range are excluded.
Environmental corrosion, vandalism and theft: Enclosure rust from harsh environments, accidents or external influences, plus vandalism, engraving, labels, irreversible marking, contamination or theft, are excluded.
Coastal installation within 500 m of coastline: Equipment installed in coastal areas within 500 metres of the coastline is excluded from warranty coverage.
Indirect and consequential losses: Loss of profit, use, business, revenue or anticipated savings, increased costs, indirect or consequential loss, and loss of power generated during downtime are not covered.
Extended internet disconnection: After extended internet disconnection, Sigenergy may decline to honour the full 10-year commitment; a 5-year floor warranty remains in place.