Reviewed 2026-08-02 · Document Structured AU evidence v1
Fair
Guarantee & backbone
About this document
review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
Parts only
Coverage
Warranty coverage: 10-year term
Coverage includes
✓Parts
–Labour
–Extendable
Parts only · term longer than 24 of 95 scored inverters
No inverter in the fleet publishes a year-by-year performance or output guarantee the way panels and batteries do - this shows the covered term against the market-typical term and where every scored inverter’s term lands (grey dots, sized by model count), plus what the warranty actually includes.
The guarantee
Product warranty: 10 years
Manufacturer remedy
Labour
Freight
Removal and reinstallation
What voids or limits it
Labour
How to claim
Start with the original installer or the manufacturer's Australian support channel. Full summary, conditions and sources: page 2.
The current Australian manufacturer terms provide a 10-year product warranty, subject to the registration, use and claim conditions shown below.
What’s covered
Manufacturer remedy
At SolaX's choice: a software or configuration fix, on-site or off-site repair, or a new, repaired, refurbished or upgraded substitute with at least equivalent functions. Unauthorised exchanges, excluded faults or no confirmed defect can incur labour, travel, delivery and replacement charges. The document gives both six-week and 30-day return limits; no longer period is assumed. The minimum one-year replacement extension appears in the battery section and is not established for this inverter. Costs of adapting other equipment to an improved substitute are excluded. Australian Consumer Law rights remain additional.
Labour
Travel, subsistence, on-site installation, modification and normal maintenance costs are excluded. On-site service requires prior authorisation. The instrument quotes a standard service charge of AUD 150 excluding GST for a confirmed defective product, but does not clearly establish who receives or pays that amount; an unconditional owner-selected labour entitlement is not established.
Freight
In certain Australian areas, normal inbound and outbound ground transport is covered up to AUD 200 per case. The claimant pays excess charges and other transport methods, and must confirm the return schedule and use suitable packaging. Six-week and 30-day return clauses conflict. No confirmed defect can trigger charges for the replacement, delivery and associated service.
Removal and reinstallation
Removal and reinstallation are not fully covered.
Exclusions
Labour: Travel, subsistence, on-site installation, modification and normal maintenance costs are excluded. On-site service requires prior authorisation. The instrument quotes a standard service charge of AUD 150 excluding GST for a confirmed defective product, but does not clearly establish who receives or pays that amount; an unconditional owner-selected labour entitlement is not established.
Transferability
No subsequent-owner transfer right was found in the governing terms.
How to make a claim
Start with the original installer or the manufacturer's Australian support channel. Register promptly after commissioning with purchase invoice, inverter serial and contact details. Claim through the supplier or installer, escalating to SolaX service if needed; supply fault, installation and failure details, a claim form and purchase or commissioning evidence. Obtain SolaX consent and RMA confirmation before exchange. The document gives both one-month and four-week failure-notice deadlines; the difference remains unresolved. Completely off-grid hybrid installations require annual inspection by a qualified electrician with documented results. Optional paid extensions have their own early-purchase conditions and are not presumed included.
Source reference
DocumentCurrent exact-family Australian manufacturer warranty terms