Removal and reinstallation labour: Costs of removing defective modules and reinstalling replacements are not covered: the purchaser or owner bears all labour costs of a claim, standard practice across the solar panel industry.
Physical damage and external causes: Excludes damage from accidents, mishandling, improper installation, hail beyond rated impact resistance, flooding, fire, lightning, acts of nature, or any cause external to the module, including installation not compliant with Tindo Solar's guidelines.
Normal degradation within guaranteed limits: Degradation within the published linear curve is not a defect; only output below the guaranteed minimum floor at the time of measurement is a valid performance claim.
Unauthorised modifications: Modification, repair, or alteration by anyone other than Tindo Solar or its authorised agents voids the warranty, including drilling extra mounting holes, altering the junction box configuration, or connecting the module contrary to the technical specifications.
Cosmetic issues not affecting performance: Minor cosmetic imperfections: surface scratches, frame scuffs, slight colour variations: that do not materially affect electrical output or structural integrity are not covered.