review.solar’s plain-language summary of the manufacturer’s warranty terms as at the review date. Not a legal instrument: verify current terms with the manufacturer before making a claim.
10yr
Warranty period
70%
Capacity at end of term
8,000cycles
Cycle life
Parts + labour
Coverage
Capacity guarantee: minimum retained at year 10
Rated capacity (reference)Guaranteed floor: 70.0% at yr 10
No year-by-year capacity schedule is published for this product - the manufacturer guarantees only this end-of-term minimum, not a specific decline curve.
Contact the installing electrician first: they diagnose the fault and, if required, lodge the claim with Redback Technologies (warranty@redbacktech.com or 1300 240 182). Full summary, conditions and sources: page 2.
Page 2 · Complete warranty summaryRedback Technologies Smart Hybrid System
Warranty period
10-year system and enclosure warranty
Covers the inverter and battery enclosure hardware against defects in materials and workmanship for 10 years from installation, or 11 years from manufacture, whichever is earlier. Applies only to products installed in Australia by an accredited SAA installer and operated per Redback's manuals. Location-bound: coverage ceases if the system is removed from the original site.
Battery cells carry a separate 10-year warranty issued directly by Pylontech: minimum 70% of nominal energy capacity at the end of the period, plus minimum throughput of 3.0 MWh per kWh of storage capacity. The performance guarantee does not apply unless the system achieves at least one full cycle (or equivalent) per day throughout.
What’s covered
Defects in materials and workmanship
Covers the inverter, battery enclosure and associated hardware against defects in materials and workmanship under normal operating conditions. Confirmed defects are repaired onsite by a Redback technician or suitably qualified electrician, or offsite at an authorised Redback facility: replacement of defective parts included.
Acceptable quality obligations under Australian Consumer Law
Supplied with non-excludable Australian Consumer Law guarantees that exist independently of the express warranty, entitling the consumer to a remedy for any failure to comply with a consumer guarantee: regardless of the express terms.
Transferability upon property sale
Transferable to a subsequent property owner provided the system remains at the original installation address. Sold in situ, the new owner inherits the remaining period from the original installation date. No formal transfer registration is required: the new owner should retain documentation of the original installation date.
Exclusions
Removal and reinstallation labour: Removal, transport and reinstallation costs: for warranty repair or any other reason: are not covered. The consumer bears installer labour for attending, diagnosing and facilitating a claim.
Improper installation or operation: Void unless installed by an accredited SAA installer (Australia) or licensed electrician (New Zealand), or if operated contrary to Redback's manuals and guidelines. Modifications outside Redback's authorised procedures also void coverage.
Relocation of the system: Ceases immediately if the system is uninstalled and moved to a different address: coverage is explicitly location-bound and does not follow the product if reinstalled elsewhere.
Pylontech battery performance guarantee: minimum cycling requirement: Pylontech's 70% retention and 3.0 MWh/kWh throughput guarantee is not honoured unless the system is cycled at least once per day (or equivalent) throughout the term: low-throughput applications may have limited recourse.
Damage from external causes: Excludes damage from external factors: lightning, flood, fire, power surges, pest infestation, physical damage by the owner or a third party, and cosmetic damage not affecting function.
Transferability
The warranty transfers automatically to a new property owner when the property is sold with the Smart Hybrid System installed at its original location. The remaining warranty period runs from the original installation date. Coverage ceases if the system is relocated.
How to make a claim
Contact the installing electrician first: they diagnose the fault and, if required, lodge the claim with Redback Technologies (warranty@redbacktech.com or 1300 240 182). Submit within a reasonable time of the fault. Note: Redback entered voluntary administration in March 2024 and exited in May 2024 under new owner Australia Ebon Group. Redback states all warranty policies remain intact, but public customer feedback as of 2025–2026 documents significant delays in claim resolution and support responsiveness. Document all correspondence carefully and be aware of additional Australian Consumer Law rights.
Source reference
DocumentRedback Product Warranty: High Voltage Battery Enclosures (RED-P1-BE14HV series)