- Buying question
- Who must act, what costs remain with the owner, and what does the governing Australian document actually promise?
- Evidence boundary
- Warranty wording does not measure actual service quality, response time or replacement-stock availability unless those commitments are expressly published.
Evidence by product
Each row counts, in order: published, reviewed absence, not applicable, open. What these mean
SH10RS Single-Phase HybridSungrow · AU priority 18Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Sungrow repairs the inverter at a Sungrow office or on-site, or provides a new or refurbished replacement, at its discretion (V4.31_202510, page 1). The replacement may differ in size and specifications from the replaced unit.sungrowpower.comsungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.com
- LabourPublished
- A service rebate may be payable to the installer who replaces a defective inverter that has been returned to Sungrow and found defective on testing, and it must be claimed within 6 months of claim approval (V4.31_202510, page 2). The rebate schedule effective 1 July 2026 to 30 June 2027 names SH5K and SH5.0/6.0RS in its 1-phase hybrid category and does not name SH8.0RS or SH10RS, so the amount applicable to SH10RS is not publicly established.sungrowpower.comsungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.com
- Transport and freightPublished
- Sungrow covers outbound and inbound standard ground transport up to a total of $200; excess costs and other transport modes are borne by the claimant (V4.31_202510, page 2).sungrowpower.comsungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.com
- Removal and reinstallationPublished
- The terms exclude on-site installation, modification and maintenance costs and travel and subsistence expenses from warranty cover (V4.31_202510, page 2). Within the terms, removal and replacement labour is addressed through the installer service rebate.sungrowpower.comsungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.com
- Registration conditionsPublished
- No registration condition is stated in the V4.31_202510 terms; a claim requires a copy of an invoice, receipt, commissioning report or other document that provides proof of purchase or the date of installation (page 2). The extension page states an extension must be purchased within 1 year after installation, while the terms state it may be purchased up to the end of the Standard Warranty Period, and the two statements differ.sungrowpower.comsungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.com
- TransferabilityPublished
- The terms state that the Standard and Extended Warranties are transferable and that the original purchase proof is required (V4.31_202510, page 1).sungrowpower.comsungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.com
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
SH5T / SH10T Three-PhaseSungrow · AU priority 18Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement at Sungrow's discretion for an approved claim.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucleanenergycouncil.org.aucer.gov.au
- LabourPublished
- The standard service rebate contributes to approved replacement labour but does not promise all site costs.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucleanenergycouncil.org.aucer.gov.au
- Transport and freightPublished
- Sungrow covers outbound and inbound standard ground transport up to a total of $200; costs above that cap, and the cost of any other transport mode the claimant requests, are borne by the claimant.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucleanenergycouncil.org.aucer.gov.au
- Removal and reinstallationPublished
- The service rebate contributes to replacement work; full removal and reinstallation cost is not unconditional.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucleanenergycouncil.org.aucer.gov.au
- Registration conditionsPublished
- Optional parts-only or standard-warranty extensions are governed by the separate published extension terms.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucleanenergycouncil.org.aucer.gov.au
- TransferabilityPublished
- The remaining warranty transfers when original purchase evidence is available.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucleanenergycouncil.org.aucer.gov.au
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
Verto PlusFronius · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Fronius may repair, replace with an equivalent or newer product, or issue a current-value credit when repair or replacement is unavailable.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- LabourPublished
- Warranty Plus covers authorised labour directly associated with removal and replacement; unauthorised costs are excluded.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- Transport and freightPublished
- Standard national shipping is covered; express, air or sea transport, customs and export certificates are excluded.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- Removal and reinstallationPublished
- Covered only when performed by Fronius or a specialist installer commissioned by Fronius.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- Registration conditionsPublished
- Section 12.2.1 gives Australia a five-year Warranty Plus period without additional requirements, and the extension to ten years requires eligible Solar.web registration within 30 months of ex-works delivery. Section 2.2 separately states that the inverter warranty applies only if the inverter is registered on Solar.web within 30 months of ex-works delivery, and Fronius's Australian warranty page describes free warranty cover as conditional on registration. The instrument does not resolve this conflict.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- TransferabilityPublished
- Existing warranty rights transfer with ownership without restarting or expanding the term.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
SH5.0/6.0RSSungrow · AU priority 18Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement at Sungrow's discretion for an approved claim.aus.sungrowpower.cominfo-support.sungrowpower.comcer.gov.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.com
- LabourPublished
- The standard service rebate, paid to the installer, contributes to approved replacement labour. Sungrow Australia's rebate schedule effective 1 July 2026 to 30 June 2027 lists AUD 180 excluding GST for the SH5.0/6.0RS single-phase hybrid, to be lodged within 6 months after the warranty case is approved.aus.sungrowpower.cominfo-support.sungrowpower.comcer.gov.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.com
- Transport and freightPublished
- Standard ground freight is covered up to the published limit.aus.sungrowpower.cominfo-support.sungrowpower.comcer.gov.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.com
- Removal and reinstallationPublished
- The service rebate contributes to replacement work but does not promise all site costs.aus.sungrowpower.cominfo-support.sungrowpower.comcer.gov.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.com
- Registration conditionsPublished
- Optional parts-only or standard-warranty extensions are governed by the published extension terms.aus.sungrowpower.cominfo-support.sungrowpower.comcer.gov.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.com
- TransferabilityPublished
- Transfers for the remaining term when original purchase evidence is available.aus.sungrowpower.cominfo-support.sungrowpower.comcer.gov.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.com
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
ESA G20 Power ModuleGoodWe · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- GoodWe may change configuration or software, repair with parts, or replace with a new, refurbished or functionally equivalent product.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.au
- LabourPublished
- Any on-site labour rebate is offered only in some areas or business cases at GoodWe's sole discretion.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.au
- Transport and freightPublished
- Normal ground transport may be covered in some areas up to an unpublished limit; excess and alternate transport remain with the claimant.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised as an unconditional owner entitlement.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.au
- Registration conditionsPublished
- Claims require original-purchase evidence, exact serial identity and notice within one month after the fault appears.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.au
- TransferabilityPublished
- No general subsequent-owner transfer right was located in the reviewed voluntary warranty.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.au
HIT L G3Hoymiles · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Hoymiles chooses same-type or equivalent/superior replacement, or authorised onsite repair covering materials, labour and affected-part/device removal and replacement. Section 2 describes six-month replacement cover when less than six months remains, but also states remainder-only cover; that interaction needs clarification. Australian Consumer Law guarantees are expressly preserved.hoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.aucer.gov.au
- LabourPublished
- The policy is expressly a product-replacement warranty. Installation, commissioning and ordinary installer labour are excluded unless Hoymiles elects and authorises on-site repair.hoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.aucer.gov.au
- Transport and freightPublished
- For an approved exchange, Hoymiles covers replacement delivery and requested faulty-unit return freight. The customer or installer must assist and reuse replacement packaging. Required returns are due within 25 working days of receiving the replacement; late or missing units may trigger invoicing to the installer/distributor. Applicable tax and other transport/access costs remain excluded.hoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Ordinary removal of the faulty inverter and installation or recommissioning of the replacement are excluded. They are covered only where Hoymiles itself elects authorised on-site repair.hoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- Cover starts at installation or four months after Hoymiles shipment, whichever is earlier. Contact the installer first; claims require model, serial number, failure details, original invoice, system information, prior claims where applicable and an RMA. A non-defective or ineligible return may incur AUD 100 per unit plus shipping and packaging. Extension applications must be made within three years of purchase with proof of purchase and serial number.hoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.aucer.gov.au
- TransferabilityPublished
- Transfer is allowed only while the product remains at its original installation location, with previous-owner authorisation sent to Hoymiles.hoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.aucer.gov.au
SigenStor 5S-8 SystemSigenergy · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Configuration or software repair, parts repair, new or refurbished replacement, or equivalent upgraded hardware at Sigenergy's option.sigenergy.comsigenergy.comsigenergy.comsigenergy.comcer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- On-site repair labour, uninstalling and reinstalling of replaced parts, and basic travel are covered for an accepted claim.sigenergy.comsigenergy.comsigenergy.comsigenergy.comcer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Normal ground freight and customs duties for replaced parts and the defective return are covered.sigenergy.comsigenergy.comsigenergy.comsigenergy.comcer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Approved on-site removal and reinstallation of replaced parts or products are covered.sigenergy.comsigenergy.comsigenergy.comsigenergy.comcer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- Activation, registration and internet connectivity are required; over 90 days offline triggers Safe Operation Mode and over one year can reduce cover to five years.sigenergy.comsigenergy.comsigenergy.comsigenergy.comcer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- One transfer is permitted while the equipment remains at the original installation site.sigenergy.comsigenergy.comsigenergy.comsigenergy.comcer.gov.aucer.gov.auabr.business.gov.au
ASW H-S2Solplanet · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI may provide remote support, factory repair, on-site service or replacement during the standard period.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- LabourPublished
- On-site service may be supplied by AISWEI during the standard period; it is not an unconditional reimbursement of every installer cost.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Transport and freightPublished
- Standard-period parts, materials and shipping are covered; extensions narrow to parts or replacement.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not promised as an unconditional owner entitlement.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Registration conditionsPublished
- The term begins at first installation or six months after dispatch from AISWEI, whichever occurs first.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- TransferabilityPublished
- The standard warranty follows the covered product; an extension is bound to the original product and customer under separate terms.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
Neostar 3P54 Mono-GlassAIKO · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At AIKO's choice: repair, replacement or additional modules, residual-value refund, or payment for a warranted power shortfall.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- AIKO may perform its chosen repair, but the voluntary warranty does not promise reimbursement of independent site labour.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- AIKO bears inspection freight only when responsible. Remedy freight and related costs otherwise follow the original sales-contract destination and Incoterms.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Removal, repacking, installation and reinstallation costs are borne by the customer.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No pre-registration is stated for the 15-year baseline. Paid 20- or 25-year extensions must be recorded at sale and supported by a separate paid warranty agreement.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- Transfer requires AIKO approval and a signed tripartite agreement. The modules must remain intact at the original site, all amounts must be paid and the new owner must accept the complete warranty. If AIKO requests ownership evidence, it must be supplied within 15 working days.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
SG RSSungrow · AU priority 18Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement for an approved claim.official-overseas-aks-na.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.ausungrowpower.com
- LabourPublished
- The installer may be eligible for a service rebate when a returned unit is found defective on Sungrow's testing and inspection. Sungrow's current AU rebate table lists $180 AUD excluding GST for the row covering 1-phase non-hybrid inverters and 3-phase inverters between 5 kW and 10 kW, with rates effective 1 July 2026 to 30 June 2027 ($150 AUD for RMAs preceding RMA30450), and the rebate must be lodged within 6 months after the warranty case is approved. The warranty itself does not cover travel and subsistence expenses or on-site installation, modification and maintenance costs.official-overseas-aks-na.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.ausungrowpower.com
- Transport and freightPublished
- Sungrow covers outbound and inbound standard ground transport up to a total of $200; costs above that, and any other transport mode the claimant requests, are borne by the claimant.official-overseas-aks-na.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.ausungrowpower.com
- Removal and reinstallationPublished
- Approved service labour is supported through the published rebate.official-overseas-aks-na.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.ausungrowpower.com
- Registration conditionsPublished
- Sungrow offers online warranty registration for products purchased and installed in Australia or New Zealand, listing confirmation of ownership and more efficient warranty service as benefits; the warranty terms do not state registration as a claim condition, and a claim needs a document showing proof of purchase or the date of installation. Parts-only or standard warranty extensions are sold separately; the terms allow purchase up to the end of the standard warranty period, while Sungrow's extension page states purchase within 1 year after installation.official-overseas-aks-na.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.ausungrowpower.com
- TransferabilityPublished
- The standard and extended warranties are transferable, but the original proof of purchase is required.official-overseas-aks-na.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.ausungrowpower.com
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
DNS G4GoodWe · AU priority 17Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At GoodWe's choice: configuration or software correction, spare-parts repair, or a new or refurbished replacement that is at least functionally equivalent. Replacement retains the original remaining term, extended to one year if less remains. Obtain RMA confirmation before exchange. Return the defective product within four weeks after receiving its replacement; a late return or no confirmed damage can result in charges for the replacement, delivery and associated service. Excluded claims may incur handling charges. Australian Consumer Law rights remain additional.en.goodwe.comgoodwe.com.augoodwe.com.augoodwe.com.auadmin.goodwe.comcer.gov.au
- LabourPublished
- GoodWe may arrange a paid on-site engineer or offer a discretionary service rebate. A rebate requires prior site-visit authorisation, the rebate being claimed by the party performing the service, return and confirmation of a workmanship/material defect, and a claim within two months of authorisation. The amount requires confirmation with GoodWe. This is conditional support, not an unconditional owner-selected labour entitlement; promotional-year scope remains unestablished.en.goodwe.comgoodwe.com.augoodwe.com.augoodwe.com.auadmin.goodwe.comcer.gov.au
- Transport and freightPublished
- Normal inbound and outbound ground freight is covered up to GoodWe's per-case rate, which must be confirmed. Excess charges and other transport methods are the claimant's responsibility. Return packaging and the four-week return deadline apply; non-return or no confirmed defect can trigger replacement, delivery and service charges. Promotional-year freight scope remains unestablished.en.goodwe.comgoodwe.com.augoodwe.com.augoodwe.com.auadmin.goodwe.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not an unconditional entitlement.en.goodwe.comgoodwe.com.augoodwe.com.augoodwe.com.auadmin.goodwe.comcer.gov.au
- Registration conditionsPublished
- For the ten-year promotion, meet the stated manufacture, installation, registration and SEMS-connection dates. Claim within one month of failure through the supplying distributor or installer, escalating to GoodWe's service-ticket channel if needed. Provide model/serial, installation and failure dates, fault and prior-action details, claimant and site information. Confirm the RMA before exchange and submit its report within one month of the determined solution. The terms also warn that failure to provide a remote firmware-upgrade path can affect warranty coverage; no allowed offline interval is specified.en.goodwe.comgoodwe.com.augoodwe.com.augoodwe.com.auadmin.goodwe.comcer.gov.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.en.goodwe.comgoodwe.com.augoodwe.com.augoodwe.com.auadmin.goodwe.comcer.gov.au
- Support response targetPublished
- GoodWe states that its Australian service team will provide feedback within 48 hours. This is a feedback or contact target, not a claim decision, repair or remedy completion target.goodwe.com.au
IQ Battery 5P FlexPhaseEnphase · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Enphase’s discretion, repair or replacement, or a proportionate set-off or refund based on current market value when the defect is notified, as determined by Enphase. Repair or replacement may use new or refurbished products.enphase.comenphase.comenphase.comenphase.comcer.gov.aucer.gov.au
- LabourPublished
- The limited warranty does not cover costs of removing, installing or troubleshooting the owner's electrical systems (section 7f). Section 3a states that Australian Consumer Law guarantees cannot be excluded.enphase.comenphase.comenphase.comenphase.comcer.gov.aucer.gov.au
- Transport and freightPublished
- Eligible RMA return and repaired or replacement-product shipping are covered under the published process.enphase.comenphase.comenphase.comenphase.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Not included in the limited warranty. A separate installer labour reimbursement program (ING-00060-1.0-EN, August 2025) pays fixed amounts and has its own eligibility conditions; it names IQ Battery 5P generally and does not name the FlexPhase SKU.enphase.comenphase.comenphase.comenphase.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- Activation, authorised supply, and the governing registration and connectivity conditions apply.enphase.comenphase.comenphase.comenphase.comcer.gov.aucer.gov.au
- TransferabilityPublished
- Conditional same-site transfer with form and fee within 30 days.enphase.comenphase.comenphase.comenphase.comcer.gov.aucer.gov.au
Neostar 3P+ 60-cellAIKO · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At AIKO's choice: repair, replacement or additional modules, residual-value refund, or payment for a warranted power shortfall.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- AIKO may perform its chosen repair, but the voluntary warranty does not promise reimbursement of independent site labour.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- AIKO bears inspection freight only when responsible. Remedy freight and related costs otherwise follow the original sales-contract destination and Incoterms.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Removal, repacking, installation and reinstallation costs are borne by the customer.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- The standard 15-year term has no product pre-registration requirement. Paid 20- or 25-year extensions must be recorded at sale and supported by a separate paid warranty agreement.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- Transfer requires AIKO approval and a tripartite agreement. The modules must remain at the original site, all amounts must be paid and the new owner must accept the complete warranty.aikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auabr.business.gov.au
Smile G3 S5 / BAT-10.1PAlphaESS · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement at AlphaESS's option.alphaess.comalphaess.comweb.archive.orgalphaess.comalphaessapi.alphaess.comalphaess.com
- LabourPublished
- Clause 2 excludes travelling and accommodation costs of persons for on-site support and does not name labour as covered or excluded. The warranty requires a qualified installer to be available for exchange and re-commissioning (clause 3) and obliges the original installer to assist with replacement (clause 10); reimbursement of necessary and reasonably incurred costs of a valid claim may be claimed with documentary evidence (clauses 2 and 10).alphaess.comalphaess.comweb.archive.orgalphaess.comalphaessapi.alphaess.comalphaess.com
- Transport and freightPublished
- Replacement-parts freight is covered for an accepted claim.alphaess.comalphaess.comweb.archive.orgalphaess.comalphaessapi.alphaess.comalphaess.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.alphaess.comalphaess.comweb.archive.orgalphaess.comalphaessapi.alphaess.comalphaess.com
- Registration conditionsPublished
- Serial registration before a claim, and installation by an SAA-accredited installer with a valid Alpha Installer ID, are required.alphaess.comalphaess.comweb.archive.orgalphaess.comalphaessapi.alphaess.comalphaess.com
- TransferabilityPublished
- The warranty is non-transferable except where the products remain installed in a building, in which case it transfers to a later purchaser of that building.alphaess.comalphaess.comweb.archive.orgalphaess.comalphaessapi.alphaess.comalphaess.com
Ai-HB G2 B High-Voltage StackSolplanet · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI may repair or replace accepted defective hardware under the applicable standard coverage path.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- LabourPublished
- On-site service may be supplied during standard coverage; it is not an unconditional reimbursement of every installer cost.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Transport and freightPublished
- Standard coverage includes parts, materials and shipping; extended coverage is narrower.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not promised unconditionally.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Registration conditionsPublished
- The governing terms distinguish a five-year standard plus five-year extended path from a ten-year standard path.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- TransferabilityPublished
- No subsequent-owner transfer right was found in the reviewed warranty.solplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
IQ9N-A MicroinverterEnphase · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Enphase chooses repair or replacement with new or reconditioned parts/products of original or improved design, or purchase-price refund less reasonable depreciation. A refund is selected only when replacement is unavailable and repair impracticable or untimely, or the owner accepts it. Replacement or repair retains the original remaining term or 90 days from receipt, whichever is later; it does not restart 25 years. Refund is processed within two weeks of Enphase receiving the product. Eligible shipping of the repaired or replacement product to the original site is covered; non-covered or unauthorised returns may be rejected or returned at the owner’s cost, or held for 30 days before disposal. Troubleshooting, removal and reinstallation labour are excluded from this limited warranty; statutory consumer guarantees remain additional.investor.enphase.comenphase.comenphase.comcer.gov.au
- LabourPublished
- Uninstall, reinstall and ordinary site labour are excluded.investor.enphase.comenphase.comenphase.comcer.gov.au
- Transport and freightPublished
- Eligible product freight is conditional on the approved claim process.investor.enphase.comenphase.comenphase.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are excluded.investor.enphase.comenphase.comenphase.comcer.gov.au
- Registration conditionsPublished
- Submit claims during the warranty period and within 30 days of discovering the defect, following the Australian RMA process. Unless Enphase instructs otherwise, return the defective product in original or equally protective packaging within 60 days of the RMA number; otherwise the owner is charged the then-current replacement list price. The RMA process provides a prepaid return label. Clause 6(c)(viii) requires registration and microinverter internet connection through an Envoy within 45 consecutive days following Warranty Start Date, then continuous connection; the IQ9 term separately uses Activation Date and that trigger difference remains unresolved. Clause 3 allows interruptions outside the owner’s reasonable control. No US first-installation trigger or numeric offline allowance is transferred, and a warranty connectivity condition does not establish that ordinary PV conversion requires cloud access. The Australia/New Zealand data sheet DSH-00859-3.0-EN-2026-07-13 states in its page 1 and page 5 footnotes that a 25-year warranty is valid provided an internet-connected IQ Gateway is installed; the sheet does not state what term applies otherwise. LGL-00031 v4.0 does not use that wording: its connection terms are the clause 3 continuous-connectivity term and the clause 6(c)(viii) exclusion for a microinverter not registered and connected to the internet through an Envoy product within 45 consecutive days, both described above.investor.enphase.comenphase.comenphase.comcer.gov.au
- TransferabilityPublished
- Coverage can pass to a subsequent owner only while the product remains at its original installation site. The new owner must submit the change-of-ownership form and pay the applicable transfer fee within 30 days of transfer; the fee may change. The clause also references registration requirements through inconsistent section numbering, which remains a drafting ambiguity rather than an unconditional transfer promise.investor.enphase.comenphase.comenphase.comcer.gov.au
Neostar 3S54 Full BlackAIKO · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AIKO selects repair, replacement, additional modules or a residual-value/power-difference refund under clauses 4.1–4.3. Repaired or replacement modules retain the original warranty period; a replacement does not restart cover. The instrument also preserves Australian Consumer Law guarantees.aikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auaikosolar.com
- LabourPublished
- Removal, repackaging, installation and reinstallation are borne by the customer.aikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auaikosolar.com
- Transport and freightPublished
- The customer provisionally pays testing costs; if AIKO is responsible, AIKO bears testing and inspection freight. Remedy freight to the original destination follows the original sales-contract trade terms unless otherwise agreed, with advance contact and invoices required for compensation. Customer removal, repacking, installation and reinstallation costs remain excluded.aikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auaikosolar.com
- Removal and reinstallationPublished
- Removal and reinstallation are borne by the customer.aikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auaikosolar.com
- Registration conditionsPublished
- Written claim notice is required within 30 days of actual or constructive awareness of the issue, with claimant details, defect description/evidence, serial numbers, purchase vouchers, module type/location and requested information. This is a defect-notice deadline, not a newly established initial-registration requirement.aikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auaikosolar.com
- TransferabilityPublished
- Transfer requires AIKO agreement and a tripartite agreement; no rubric transfer band is credited.aikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comaikosolar.comcer.gov.aucer.gov.auaikosolar.com
Whispr 13.37PowerPlus Energy · AU priority 110Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- PowerPlus may repair or replace accepted claims, assessed at its discretion. Australian Consumer Law guarantees remain, including replacement or refund for major failures. Separate full freight or removal/reinstallation coverage is not established.powerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aucer.gov.aucer.gov.aupowerplus-energy.com.au
- LabourPublished
- On-site service supports the parts-and-labour band.powerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aucer.gov.aucer.gov.aupowerplus-energy.com.au
- Transport and freightPublished
- Freight is not separately promised as an owner entitlement.powerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aucer.gov.aucer.gov.aupowerplus-energy.com.au
- Removal and reinstallationPublished
- Complete removal and reinstallation cover is not separately promised.powerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aucer.gov.aucer.gov.aupowerplus-energy.com.au
- Registration conditionsPublished
- Ten-year on-site cover starts at installation, capped at 11 years from manufacture; installation must begin within 12 months of purchase. Internet supports monitoring and in-field service; outages exceeding 100 consecutive days affect claims. The owner first contacts the installer; claims need requested details and proof of purchase or commissioning. Full payment and compliant installation apply.powerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aucer.gov.aucer.gov.aupowerplus-energy.com.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.powerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aupowerplus-energy.com.aucer.gov.aucer.gov.aupowerplus-energy.com.au
- Governing warrantyPublished
- The later Whispr warranty statement, version 4.0 dated 2 October 2025, states a ten-year on-site warranty from installation subject to its published cap and conditions, and is treated as the governing warranty instrument.powerplus-energy.com.au
- Document conflictPublished
- The July 2025 installation manual describes a five-year plus five-year period measured from shipment, which conflicts with the later warranty statement. The later warranty statement governs, but the conflicting manual language remains a buyer-facing document risk.powerplus-energy.com.aupowerplus-energy.com.au
- Warranty counterpartyPublished
- The governing warranty statement names PPE Whispr Division Pty Ltd as the warranty counterparty.powerplus-energy.com.au
- Direct claim routePublished
- PowerPlus Energy publishes an online claim route plus telephone and email contact details in the Whispr warranty materials.powerplus-energy.com.au
ALP LV E1Growatt · AU priority 19Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Growatt's discretion: repair, on-site repair or exchange for an age-equivalent replacement.au.growatt.comau.growatt.comau.growatt.comcer.gov.auau.growatt.comau.growatt.com
- LabourPublished
- Labour and other claim expenditure are expressly excluded beyond statutory rights.au.growatt.comau.growatt.comau.growatt.comcer.gov.auau.growatt.comau.growatt.com
- Transport and freightPublished
- Logistics fees are expressly excluded beyond statutory rights.au.growatt.comau.growatt.comau.growatt.comcer.gov.auau.growatt.comau.growatt.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised and labour expenditure is excluded.au.growatt.comau.growatt.comau.growatt.comcer.gov.auau.growatt.comau.growatt.com
- Registration conditionsPublished
- Original purchase and installation evidence, a signed commissioning report, monitoring and prompt notice apply. The card asks for the defect to be reported to the supplier within 14 days of the first signs and the claim form to be submitted within one month of the failure (pages 5 and 6). Without monitoring, the warranty is reduced to three years (page 3).au.growatt.comau.growatt.comau.growatt.comcer.gov.auau.growatt.comau.growatt.com
- TransferabilityPublished
- The governing E1 warranty states that it is non-transferable.au.growatt.comau.growatt.comau.growatt.comcer.gov.auau.growatt.comau.growatt.com
- Replacement dispatch targetPublished
- Growatt states that it generally dispatches a service replacement within five business days. This is a dispatch target within the service process, subject to stock and process conditions; it is not a claim-approval or completed-remedy target.au.growatt.com
- Post-warranty spare partsPublished
- Growatt states that paid spare parts remain available after warranty under the pricing conditions published on its Australian warranty page.au.growatt.com
- Discontinuation noticePublished
- Growatt states that the direct purchaser will be informed at least six months before production of a product or accessory ceases. The stated recipient is the direct purchaser, not necessarily the end user.au.growatt.com
ESA G20GoodWe · AU priority 17Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or equivalent hardware at GoodWe's option.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.aucer.gov.augoodwetechnology.zendesk.com
- LabourPublished
- Service rebates are conditional and do not establish full labour cover.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.aucer.gov.augoodwetechnology.zendesk.com
- Transport and freightPublished
- Transport support is conditional and capped.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.aucer.gov.augoodwetechnology.zendesk.com
- Removal and reinstallationPublished
- Removal and reinstallation are not an unconditional entitlement.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.aucer.gov.augoodwetechnology.zendesk.com
- Registration conditionsPublished
- Authorised supply and installation conditions apply. The terms apply to units bought from channels authorised by GoodWe and installed in Australia or New Zealand (Geographical Scope). Installation must be by a skilled person or third-party installer (Preconditions 3) and is to be performed by qualified installers (Warranty Exceptions 3). A claim needs proof of the original purchase (Preconditions 5) and the correct product serial number (Warranty Exceptions 13).goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.aucer.gov.augoodwetechnology.zendesk.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.aucer.gov.augoodwetechnology.zendesk.com
- Support response targetPublished
- GoodWe states that its Australian service team will provide feedback within 48 hours. This is a feedback or contact target, not a claim decision, repair or remedy completion target.goodwe.com.au
HeteroMax CE-BF(ZB) 48-cellHD Hyundai · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Hyundai's choice: repair, replacement, additional modules for a power shortfall, purchase-price refund after 3.3% annual depreciation, or current-market-value refund.acsolarwarehouse.comstatic1.squarespace.comacsolarwarehouse.comcleanenergycouncil.org.aucer.gov.au
- LabourPublished
- No independent or on-site labour reimbursement is provided. Installation, removal and reinstallation costs are expressly the customer's responsibility.acsolarwarehouse.comstatic1.squarespace.comacsolarwarehouse.comcleanenergycouncil.org.aucer.gov.au
- Transport and freightPublished
- Hyundai covers return shipping when it elects to collect modules and reasonable transport to the relevant area for repair or replacement. Insurance, taxes, duties, customs-related costs and buyer-cooperation costs remain excluded.acsolarwarehouse.comstatic1.squarespace.comacsolarwarehouse.comcleanenergycouncil.org.aucer.gov.au
- Removal and reinstallationPublished
- The customer pays installation, removal, reinstallation, discarding and packaging costs.acsolarwarehouse.comstatic1.squarespace.comacsolarwarehouse.comcleanenergycouncil.org.aucer.gov.au
- Registration conditionsPublished
- No product-registration condition is specified. Claims require written notice within 14 days of the defect, purchase evidence, model and serial numbers, supporting evidence and Hyundai's return authorisation.acsolarwarehouse.comstatic1.squarespace.comacsolarwarehouse.comcleanenergycouncil.org.aucer.gov.au
- TransferabilityPublished
- The warranty defines the customer as the original end customer and subsequent owners while the modules remain at the original installation site. It does not impose a transfer registration condition.acsolarwarehouse.comstatic1.squarespace.comacsolarwarehouse.comcleanenergycouncil.org.aucer.gov.au
Tiger Neo III 48-cell All-BlackJinko Solar · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Jinko's choice: repair, replacement, additional modules, residual-value refund or payment for the warranted output shortfall.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- LabourPublished
- Customer inspection, diagnosis, removal and reinstallation costs are excluded.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Jinko bears shipping for its selected replacement, repair or additional-module remedy and for modules it elects to retrieve.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation remain customer costs.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No pre-registration is stated; written notice and the specified purchase, serial, site and defect evidence are required after discovery.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- The warranty may be assigned after written notice, full payment and any assignment agreement reasonably requested by Jinko.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
Single Phase 5NeoVolt · AU priority 17Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- On-site or service-centre repair, or replacement at Bytewatt's option.neovoltess.comneovoltess.comneovoltess.comcer.gov.auneovoltess.comneovoltess.com
- LabourPublished
- The installer rebate is conditional and not full labour cover.neovoltess.comneovoltess.comneovoltess.comcer.gov.auneovoltess.comneovoltess.com
- Transport and freightPublished
- Replacement dispatch and return conditions apply; full freight cover is not promised.neovoltess.comneovoltess.comneovoltess.comcer.gov.auneovoltess.comneovoltess.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.neovoltess.comneovoltess.comneovoltess.comcer.gov.auneovoltess.comneovoltess.com
- Registration conditionsPublished
- Authorised installation, claim evidence and RMA conditions apply. The BW-BAT-10.1P installation, operation and maintenance manual (V03, section 9.4) states that a part of the warranty is based on cloud connection to the Bytewatt web server. The governing warranty document does not state this condition.neovoltess.comneovoltess.comneovoltess.comcer.gov.auneovoltess.comneovoltess.com
- TransferabilityPublished
- No clear later-owner transfer process was found in the governing terms.neovoltess.comneovoltess.comneovoltess.comcer.gov.auneovoltess.comneovoltess.com
- Warranty counterpartyOpen
- The reviewed warranty document uses Bytewatt counterparty language, while the Australian site presents NeoVolt and a local distribution route. A clear Australian voluntary-warranty legal counterparty was not established, and the distributor must not be inferred to be the warrantor.neovolt.auneovoltess.com
- Direct claim routePublished
- The reviewed warranty document publishes a claim and RMA route, but the unresolved Australian warranty-counterparty boundary limits confidence in who owns the local remedy obligation.neovolt.auneovoltess.com
Ultra T 3.0 48QGDF 48-cellSuntech · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Suntech may repair, replace, supply additional modules or provide another stated remedy.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- LabourPublished
- Clause 3(3) excludes installation, removal and reinstallation costs, and customs or return costs, except sea freight reimbursement under clause 5 when Suntech authorizes it.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- Transport and freightPublished
- Authorized sea freight may be reimbursed under the governing claim process.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation costs are excluded under clause 3(3) of the Australian warranty (V202606).suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- Registration conditionsPublished
- Purchase, serial and claim evidence are required; no separate transfer registration deadline was found.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- TransferabilityPublished
- Coverage follows a subsequent owner while the modules remain at the original installation site.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
DeepBlue 5.0 162-cellJA Solar · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At JA Solar's option: repair, replacement, depreciated/current-market refund or agreed compensation; the power remedy may include additional modules. Performing the warranty does not extend the warranty periods; the original periods still apply to repaired or replacement modules (pages 5–6).cer.gov.aujasolar.comjasolar.comjasolar.comjasolar.com
- LabourPublished
- Independent onsite labour reimbursement is not promised; removal/reinstallation costs remain the customer's responsibility (page 6).cer.gov.aujasolar.comjasolar.comjasolar.comjasolar.com
- Transport and freightPublished
- Verified claims may receive actual supported return/testing transport costs under specified conditions. Destination/shipping costs follow the original supply contract; all freight is not unconditionally covered (pages 4–6).cer.gov.aujasolar.comjasolar.comjasolar.comjasolar.com
- Removal and reinstallationPublished
- Removal/reinstallation and customs costs are allocated to the customer (page 6).cer.gov.aujasolar.comjasolar.comjasolar.comjasolar.com
- Registration conditionsPublished
- Written claim notice is required within 14 calendar days of awareness or before expiry, with documentary proof and authorised return procedure. This is a claim condition, not a purchase-registration requirement (page 4).cer.gov.aujasolar.comjasolar.comjasolar.comjasolar.com
- TransferabilityPublished
- Assignment requires written notice, retention at the original installation site, no outstanding supply-contract payment and the assignee accepting the terms (page 7).cer.gov.aujasolar.comjasolar.comjasolar.comjasolar.com
APX S0 + MIN XH2Growatt · AU priority 19Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Growatt chooses repair, onsite repair or an equivalent-value replacement based on model and age, and the remainder of the warranty transfers to the replacement without restarting the period (pages 3 and 4). In the latter five years Growatt may instead buy the battery back at a pro-rata price or renew it with a newer-technology battery at a price payable by the customer, and Australian Consumer Law guarantees are expressly preserved (pages 4 and 7).au.growatt.comau.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.aucleanenergycouncil.org.au
- LabourPublished
- The card excludes claims for labour cost and other expenditure for carrying out the warranty unless Growatt is subject to statutory liability (page 5), and states that when Growatt provides a replacement in the latter five years it is not responsible for labour cost (page 4). Australian Consumer Law guarantees that cannot be excluded are preserved (page 7).au.growatt.comau.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.aucleanenergycouncil.org.au
- Transport and freightPublished
- The card excludes claims for logistics fees for carrying out the warranty unless Growatt is subject to statutory liability (page 5), and states that when Growatt provides a replacement in the latter five years it is not responsible for logistics costs (page 4). Australian Consumer Law guarantees that cannot be excluded are preserved (page 7).au.growatt.comau.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.aucleanenergycouncil.org.au
- Removal and reinstallationPublished
- Removal and reinstallation costs are not unconditionally covered.au.growatt.comau.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.aucleanenergycouncil.org.au
- Registration conditionsPublished
- The battery and its charge and discharge device must be monitored on the Growatt monitoring platform; without monitoring the warranty reduces to three years (page 3). Installation must finish within six months of Growatt delivery, problem signs must be reported to the supplier within 14 days, and the claim form sent to Growatt within one month of failure, with the warranty card, original purchase and installation invoices and a commissioning report signed by end user and installer (pages 4 to 6). Performance claims need accumulated discharge proof, and a claim on an unmonitored battery needs a qualified onsite inspection and data collection under Growatt's instruction (pages 2 and 3).au.growatt.comau.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.aucleanenergycouncil.org.au
- TransferabilityPublished
- The governing warranty states that coverage is non-transferable.au.growatt.comau.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.aucleanenergycouncil.org.au
- Replacement dispatch targetPublished
- Growatt states that it generally dispatches a service replacement within five business days. This is a dispatch target within the service process, subject to stock and process conditions; it is not a claim-approval or completed-remedy target.au.growatt.com
- Post-warranty spare partsPublished
- Growatt states that paid spare parts remain available after warranty under the pricing conditions published on its Australian warranty page.au.growatt.com
- Discontinuation noticePublished
- Growatt states that the direct purchaser will be informed at least six months before production of a product or accessory ceases. The stated recipient is the direct purchaser, not necessarily the end user.au.growatt.com
LP182x210-M-48-NB 48-cellLeapton · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Leapton may repair or replace an accepted defective module under the product warranty.leaptonenergy.auleaptonenergy.auleaptonenergy.aucer.gov.auleaptonenergy.au
- LabourPublished
- Removal, installation and reinstallation costs are generally excluded.leaptonenergy.auleaptonenergy.auleaptonenergy.aucer.gov.auleaptonenergy.au
- Transport and freightPublished
- The Australian procedure allows reasonable proven shipping compensation only after supplier responsibility is confirmed.leaptonenergy.auleaptonenergy.auleaptonenergy.aucer.gov.auleaptonenergy.au
- Removal and reinstallationPublished
- Removal and reinstallation remain owner costs unless separately agreed.leaptonenergy.auleaptonenergy.auleaptonenergy.aucer.gov.auleaptonenergy.au
- Registration conditionsPublished
- The claim process requires purchase, product and defect evidence; no pre-registration condition was located.leaptonenergy.auleaptonenergy.auleaptonenergy.aucer.gov.auleaptonenergy.au
- TransferabilityPublished
- Subsequent-owner transfer remains not publicly established. The exact AU warranty defines customer by original terminal sale (PDF2) but publishes no affirmative transfer entitlement or explicit transfer prohibition. The newer global instrument likewise does not establish a transfer right; original-customer wording alone is not proof transfer is forbidden.leaptonenergy.auleaptonenergy.auleaptonenergy.aucer.gov.auleaptonenergy.au
Powerwall 3 ExpansionTesla · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Tesla chooses repair, replacement with an equivalent product, or a refund of the equivalent product's market price at the time of the claim. Refurbished products or parts may be used, and the remaining original warranty period applies, subject to local legal rights.energylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.au
- LabourPublished
- The voluntary warranty is silent on site labour reimbursement. Australian Consumer Law rights remain additional to the voluntary warranty.energylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.au
- Transport and freightPublished
- The voluntary warranty is silent on freight reimbursement. Tesla says to obtain an RMA number before returning a product.energylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Defects or capacity shortfalls resulting from relocation without Tesla's express written consent are excluded and may void the warranty. The voluntary warranty is silent on removal and reinstallation reimbursement.energylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- Non-registration or extended internet disconnection may prevent remote firmware updates and reduce the full ten-year term, but Tesla guarantees at least four years from first installation, subject to other exclusions and limitations. Registration can be completed during commissioning or later by contacting Tesla.energylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.au
- TransferabilityPublished
- A subsequent owner may claim with proof of ownership. The claims process requires proof of the original purchase and subsequent ownership transfers; it does not impose a separate new-owner registration step.energylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.au
HiOne-8B-G3 BatteryHoymiles · AU priority 16Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Hoymiles may repair or replace accepted defective hardware.hoymiles.comhoymiles.comhoymiles.comcer.gov.au
- LabourPublished
- Installation and commissioning costs are not covered, and neither are costs incurred when a distributor sends its own technicians to site (section 6). Where Hoymiles decides to repair on site, performed by Hoymiles or an engineer it authorizes, Hoymiles bears the materials and labour costs and the costs of removing and replacing the part (section 9). On-site service by a distributor's own technicians without Hoymiles' prior written consent is not borne by Hoymiles (section 9).hoymiles.comhoymiles.comhoymiles.comcer.gov.au
- Transport and freightPublished
- Return and replacement logistics are conditional on the approved claim process.hoymiles.comhoymiles.comhoymiles.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.hoymiles.comhoymiles.comhoymiles.comcer.gov.au
- Registration conditionsPublished
- Serial, installation and operating evidence are required.hoymiles.comhoymiles.comhoymiles.comcer.gov.au
- TransferabilityPublished
- The warranty is transferable only while the battery remains at the original installation location. To transfer ownership, contact Hoymiles at service@hoymiles.com with an authorization email from the previous owner (section 3).hoymiles.comhoymiles.comhoymiles.comcer.gov.au
SH15T / SH20T / SH25T Three-PhaseSungrow · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Sungrow may repair or replace an accepted defective product.aus.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.au
- LabourPublished
- A published service rebate contributes to approved replacement labour but does not promise every site cost.aus.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.au
- Transport and freightPublished
- Standard freight is covered within the governing warranty limits.aus.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.au
- Removal and reinstallationPublished
- The service rebate contributes to replacement work; full removal and reinstallation cost is not unconditional.aus.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.au
- Registration conditionsPublished
- Purchase evidence, exact product identity and the published claim process remain controlling; extensions have separate terms.aus.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.au
- TransferabilityPublished
- The remaining warranty transfers when original purchase evidence is available.aus.sungrowpower.cominfo-support.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.au
Symo GEN24 Plus SCFronius · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement under the applicable Fronius Warranty Plus terms.fronius.comfronius.commanuals.fronius.comfronius.comweb.archive.orgfronius.comfronius.comcleanenergycouncil.org.aufronius.comfronius.com
- LabourPublished
- Approved service labour is covered by Warranty Plus.fronius.comfronius.commanuals.fronius.comfronius.comweb.archive.orgfronius.comfronius.comcleanenergycouncil.org.aufronius.comfronius.com
- Transport and freightPublished
- Transport is covered within the Australian Warranty Plus scope and governing conditions.fronius.comfronius.commanuals.fronius.comfronius.comweb.archive.orgfronius.comfronius.comcleanenergycouncil.org.aufronius.comfronius.com
- Removal and reinstallationPublished
- Approved service is covered; site work remains subject to the warranty process and authorised service scope.fronius.comfronius.commanuals.fronius.comfronius.comweb.archive.orgfronius.comfronius.comcleanenergycouncil.org.aufronius.comfronius.com
- Registration conditionsPublished
- Clause 2.2 of EN_0326 states that inverter warranty cover applies only if the inverter is registered on Solar.web within 30 months of initial delivery ex works, and clause 12.2.3 makes the extension to a 10-year total depend on the same registration. Clause 12.2.1 states a 5-year term for Australia even without additional requirements being met.fronius.comfronius.commanuals.fronius.comfronius.comweb.archive.orgfronius.comfronius.comcleanenergycouncil.org.aufronius.comfronius.com
- TransferabilityPublished
- The remaining claim rights pass with ownership of the covered inverter.fronius.comfronius.commanuals.fronius.comfronius.comweb.archive.orgfronius.comfronius.comcleanenergycouncil.org.aufronius.comfronius.com
SigenStor 10 kW Single-PhaseSigenergy · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Sigenergy's sole discretion: a fix through configuration changes, software updates and part replacements, or replacement with a new unit, a factory-refurbished unit matching the original functional specifications or, where applicable, an upgraded model of equivalent performance (Warranty Obligations (i) and (ii)). Where hardware needs repair, Sigenergy arranges an on-site replacement or exchange.cleanenergycouncil.org.aucer.gov.ausigenergy.comsigenergy.comsigenergy.com
- LabourPublished
- Necessary approved labour and basic travel are covered.cleanenergycouncil.org.aucer.gov.ausigenergy.comsigenergy.comsigenergy.com
- Transport and freightPublished
- Normal freight is covered.cleanenergycouncil.org.aucer.gov.ausigenergy.comsigenergy.comsigenergy.com
- Removal and reinstallationPublished
- Approved removal and reinstallation are covered.cleanenergycouncil.org.aucer.gov.ausigenergy.comsigenergy.comsigenergy.com
- Registration conditionsPublished
- A five-year extension to a 15-year total must be purchased and activated within 12 months of the installed, activated and registered date (Factory Extended Warranty dated 31 August 2025, condition (i)).cleanenergycouncil.org.aucer.gov.ausigenergy.comsigenergy.comsigenergy.com
- TransferabilityPublished
- Transfers with the equipment while it remains at the original installation site.cleanenergycouncil.org.aucer.gov.ausigenergy.comsigenergy.comsigenergy.com
SigenStor EC TPSigenergy · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Configuration repair, software update, parts repair or functionally equivalent replacement at Sigenergy discretion.sigenergy.comsigenergy.comsigenergy.comsigenergy.comsigenergy.comcleanenergycouncil.org.aucer.gov.auwwwstatic.sigenergy.com
- LabourPublished
- Onsite repair, removal and reinstallation labour are covered.sigenergy.comsigenergy.comsigenergy.comsigenergy.comsigenergy.comcleanenergycouncil.org.aucer.gov.auwwwstatic.sigenergy.com
- Transport and freightPublished
- Normal ground freight, customs duties and return freight are covered.sigenergy.comsigenergy.comsigenergy.comsigenergy.comsigenergy.comcleanenergycouncil.org.aucer.gov.auwwwstatic.sigenergy.com
- Removal and reinstallationPublished
- Covered as onsite labour, subject to the validated claim process.sigenergy.comsigenergy.comsigenergy.comsigenergy.comsigenergy.comcleanenergycouncil.org.aucer.gov.auwwwstatic.sigenergy.com
- Registration conditionsPublished
- The 12/6/2024 revision, which lists the 12.0 TP AU, starts the term on the earlier of installation, activation and registration on site, or the date of the retailer's invoice or a written document showing delivery to the installation site, and at 6 months after manufacture if neither can be established. The current revision (header date 26 May 2026), which does not name the 12.0 TP AU, uses the earlier of installation, activation and registration on site, or the 180th calendar day after shipment from Sigenergy's designated factory.sigenergy.comsigenergy.comsigenergy.comsigenergy.comsigenergy.comcleanenergycouncil.org.aucer.gov.auwwwstatic.sigenergy.com
- TransferabilityPublished
- Transfer is permitted at the original installation site.sigenergy.comsigenergy.comsigenergy.comsigenergy.comsigenergy.comcleanenergycouncil.org.aucer.gov.auwwwstatic.sigenergy.com
H3-ProFoxESS · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- FoxESS may repair onsite or at a service centre, or replace with the closest current product.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.com
- LabourPublished
- An installer service rebate may be approved, but its amount and eligible work are not stated; travel, onsite installation, modification and maintenance are excluded.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.com
- Transport and freightPublished
- Eligible road transport to one specified address may be provided; express and onward shipping are excluded.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.com
- Removal and reinstallationPublished
- Unrestricted removal and reinstallation cover is not stated.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.com
- Registration conditionsPublished
- Version 4.0 prints no separate registration section. The FoxPlus clause applies if the product is registered on the FoxESS website within 36 months of manufacture, and cross-refers to section 8, which in this version is the claim process. No registration condition is stated for the 120-month standard term.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.com
- TransferabilityPublished
- No automatic subsequent-owner transfer right is stated.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.com
SBH High-Voltage StackSungrow · AU priority 28Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Replacement parts or an equivalent replacement, with a new or refurbished replacement at Sungrow's discretion that performs equal to or higher than the defective product. Where the product is no longer available in the market, Sungrow may at its option instead replace it with an equivalent product or refund the remaining annually depreciated purchase price. Statutory consumer guarantees under the Australian Consumer Law are not limited by this warranty.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.au
- LabourPublished
- A standard service rebate contributes to approved repair labour; travel, subsistence and full installation costs are excluded.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.au
- Transport and freightPublished
- Standard ground freight is covered up to AUD 200 for an approved claim.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.au
- Removal and reinstallationPublished
- No unconditional removal and reinstallation entitlement is stated beyond the standard service rebate.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.au
- Registration conditionsPublished
- Portal registration is encouraged; iSolarCloud monitoring and complete performance data are material warranty conditions.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.au
- TransferabilityPublished
- The warranty is limited to the original purchaser or supplied end user and is otherwise non-transferable.sungrowpower.cominfo-support.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.au
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
SG RTSungrow · AU priority 28Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement for an approved claim.info-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.comsungrowpower.comsungrowpower.com
- LabourPublished
- A standard service rebate may be payable to the installer for an approved replacement. The rebate table effective 1 July 2026 to 30 June 2027 lists $180 AUD excluding GST for three-phase inverters from 5 kW to 10 kW and from 15 kW to 25 kW and names no band for 12 kW, so the SG12RT rebate amount is not publicly established.info-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.comsungrowpower.comsungrowpower.com
- Transport and freightPublished
- Sungrow covers outbound and inbound standard ground transportation up to a total of $200; excess costs and other transport modes are borne by the claimant.info-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.comsungrowpower.comsungrowpower.com
- Removal and reinstallationPublished
- Approved service labour is supported through the published rebate.info-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.comsungrowpower.comsungrowpower.com
- Registration conditionsPublished
- The warranty terms provide for parts-only or standard extension of covered inverters. The current Australian extension price list (2025 v2.2) names SG5.0RT, SG8.0RT, SG10RT, SG15RT and SG20RT and does not name SG12RT, so an SG12RT extension price is not publicly established. The extension page states purchase must be within 1 year after installation, while the warranty terms state an extension may be purchased up to the end of the standard warranty period.info-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.comsungrowpower.comsungrowpower.com
- TransferabilityPublished
- Standard and Extended Warranties are transferable, but original purchase proof is required.info-support.sungrowpower.comservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auservice.sungrowpower.com.auinfo-support.sungrowpower.comsungrowpower.comsungrowpower.com
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
ASW S-G2Solplanet · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI may provide remote support, factory repair, on-site service or replacement during the standard period.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- LabourPublished
- On-site service may be supplied by AISWEI during the standard period; it is not an unconditional reimbursement of every installer cost.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Transport and freightPublished
- Standard-period parts, materials and shipping are covered; extensions narrow to parts or replacement.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not promised as an unconditional owner entitlement.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- Registration conditionsPublished
- The term begins at first installation or six months after dispatch from AISWEI, whichever occurs first.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
- TransferabilityPublished
- The standard warranty follows the covered product; an extension is bound to the original product and customer under separate terms.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.ausolplanet.netsolplanet.net
X1 Hybrid 3PHAnker SOLIX · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Replacement parts or replacement units, which may be refurbished or functionally equivalent; refund is reserved for limited circumstances stated in the policy.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- LabourPublished
- Dismantling, installation and troubleshooting costs are excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Transport and freightPublished
- Anker supplies return instructions and delivers a repaired or replacement product in the original country; buyer-arranged transport damage is excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Removal and reinstallationPublished
- Dismantling, reinstallation and moving the device to a new location are excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Registration conditionsPublished
- Proof of purchase, serial number and defect details are required. Warranty applies to direct or authorised-reseller purchases; other reseller purchases require confirmation.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- TransferabilityPublished
- The policy is restricted to the original country of purchase and does not publish an automatic transfer right for a later property owner.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
X1 Hybrid 1PHAnker SOLIX · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Replacement parts or replacement units, which may be refurbished or functionally equivalent; refund is reserved for limited circumstances stated in the policy.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- LabourPublished
- Dismantling, installation and troubleshooting costs are excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Transport and freightPublished
- Anker supplies return instructions and delivers a repaired or replacement product in the original country; buyer-arranged transport damage is excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Removal and reinstallationPublished
- Dismantling, reinstallation and moving the device to a new location are excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Registration conditionsPublished
- Proof of purchase, serial number and defect details are required. Warranty applies to direct or authorised-reseller purchases; other reseller purchases require confirmation.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- TransferabilityPublished
- The policy is restricted to the original country of purchase and does not publish an automatic transfer right for a later property owner.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.comcleanenergycouncil.org.aucleanenergycouncil.org.aucleanenergycouncil.org.au
Hyper-ion Pro 66-cellRisen · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Revision A1[2024]: at Risen's choice, repair or replacement with a new or remanufactured equivalent. Revision A2[2026]: at Risen's sole discretion, additional modules to compensate for the power gap, repair or replacement, or a refund of the lower of a residual value (market price per watt at the time of claim x nominal power x remaining power-warranty fraction) and the value of the output gap.risenenergy.com.aurisenenergy.com.aujp.risenenergy.comrisenenergy.com.au
- LabourPublished
- Revision A1[2024] states repair or replacement at no charge to the purchaser for parts or labour; site removal, installation and reinstallation costs are excluded. Revision A2[2026] does not state the no-charge-for-parts-or-labour sentence and also excludes removal, installation and reinstallation costs; whether labour for Risen's own repair is covered under A2[2026] is not publicly established in the document.risenenergy.com.aurisenenergy.com.aujp.risenenergy.comrisenenergy.com.au
- Transport and freightPublished
- After prior return authorization, Risen covers return and reshipment costs according to the Incoterms previously used between supplier and purchaser.risenenergy.com.aurisenenergy.com.aujp.risenenergy.comrisenenergy.com.au
- Removal and reinstallationPublished
- Removal, installation and reinstallation costs are not covered.risenenergy.com.aurisenenergy.com.aujp.risenenergy.comrisenenergy.com.au
- Registration conditionsPublished
- No product pre-registration requirement is stated. A claim requires proof of purchase, product and defect information, and prior authorization before return.risenenergy.com.aurisenenergy.com.aujp.risenenergy.comrisenenergy.com.au
- TransferabilityPublished
- Transfers to a new legal owner with the original proof of purchase while the modules remain at the original site and the prior owner has not breached the warranty.risenenergy.com.aurisenenergy.com.aujp.risenenergy.comrisenenergy.com.au
Tiger Neo III 48-cell Dual-GlassJinko Solar · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Jinko's choice: repair, replacement, additional modules, residual-value refund, or payment for a warranted power shortfall.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- Jinko may carry out its selected repair project, but customer inspection, diagnosis, removal and reinstallation costs are not covered.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Jinko bears shipping for additional, repaired or replacement modules. Unapproved returns are at the customer's risk and testing costs can be recovered from the customer when no breach is found.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation costs are borne by the customer.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No pre-registration requirement is stated. A claim requires written notice and an online filing within 30 days after discovery, with purchase, serial, site and defect evidence.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- The complete warranty may be assigned after written notice and full payment. Jinko may require the new owner to execute an assignment agreement.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
ReservaFronius · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Fronius may, at its discretion, repair the product, replace it with an equivalent product of corresponding design and condition or with a newer product, or, if a replacement product is not available and repair is impossible or possible only at disproportionate cost, give a credit towards a new Fronius product calculated as 'Selling price * (100 % - useful life/performance warranty period)' (clause 5.1). Under Fronius Warranty Plus the spare part or replacement device may be new or reconditioned, or its market value may be reimbursed (clauses 6.3.1 and 13.4).fronius.comfronius.comfronius.com
- LabourPublished
- Labour directly associated with removal and replacement is covered when carried out by Fronius or a specialist installer commissioned by Fronius; costs not authorised in advance in writing by Fronius are not borne (clauses 6.3.1 and 6.3.3).fronius.comfronius.comfronius.com
- Transport and freightPublished
- Normal domestic shipping is covered.fronius.comfronius.comfronius.com
- Removal and reinstallationPublished
- Approved removal and replacement are covered; additional travel is excluded.fronius.comfronius.comfronius.com
- Registration conditionsPublished
- Revision EN_0326 refers in clause 1.2 to registered products but sets out no registration procedure or deadline; cover requires purchase as a new device from Fronius, an authorised dealer or a professional installer, and commissioning by a professional installer (clause 2.2). The operating manual states that, where a warranty applies, the product should be registered at https://warranty.fronius.com/ to activate or extend the warranty.fronius.comfronius.comfronius.com
- TransferabilityPublished
- The remaining warranty automatically transfers with the covered product.fronius.comfronius.comfronius.com
Hybrid Battery Max BE21HVRedback Technologies · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement, either onsite by a Redback or suitably qualified technician or offsite at an authorised Redback repair facility (vJ501 clause 5.1; vF112 clauses 5.1 to 5.3). The module warranty (vF112, clause 8.3, closing paragraphs) states that if a battery module is defective, the time value of the batteries is replaced, with fair value calculated on the basis of a linear depreciation over 10 years, and that if the product is no longer available Redback may replace it with a refurbished product, or a different product or parts with equivalent functions and performance.digital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.comcer.gov.aucer.gov.auabr.business.gov.audigital.redbacktech.comabr.business.gov.audigital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.com
- LabourPublished
- Onsite or offsite repair labour is included in the stated remedy for an accepted claim; rejected claims may be invoiced.digital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.comcer.gov.aucer.gov.auabr.business.gov.audigital.redbacktech.comabr.business.gov.audigital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.com
- Transport and freightPublished
- Transport damage is excluded and unconditional freight reimbursement is not separately promised.digital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.comcer.gov.aucer.gov.auabr.business.gov.audigital.redbacktech.comabr.business.gov.audigital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.com
- Removal and reinstallationPublished
- Relocation without prior written approval invalidates the warranty.digital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.comcer.gov.aucer.gov.auabr.business.gov.audigital.redbacktech.comabr.business.gov.audigital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.com
- Registration conditionsPublished
- The module warranty (vF112, clauses 4.1 and 4.2) gives ten years on the condition that the system stays internet-connected through the monitoring system, and five years if it is not. The enclosure warranty (vJ501) states no five-year step but excludes damage caused by failure to maintain a stable connection to the Redback cloud (clause 6.1(b)).digital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.comcer.gov.aucer.gov.auabr.business.gov.audigital.redbacktech.comabr.business.gov.audigital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.com
- TransferabilityPublished
- Transfers at the original installation after the new owner registers with Redback; relocation requires prior written approval.digital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.comcer.gov.aucer.gov.auabr.business.gov.audigital.redbacktech.comabr.business.gov.audigital.redbacktech.comdigital.redbacktech.comdigital.redbacktech.com
SMILE-M-S InverterAlphaESS · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AlphaESS may repair, replace or otherwise settle an accepted claim under the governing terms.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcer.gov.au
- LabourPublished
- Reasonable accepted claim costs may be covered, subject to authorization and installer participation.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcer.gov.au
- Transport and freightPublished
- Replacement-part freight is covered within the stated process; broader transport is not unconditional.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation reimbursement is not promised unconditionally.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcer.gov.au
- Registration conditionsPublished
- Purchase, installation and claim evidence are required.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcer.gov.au
- TransferabilityPublished
- Coverage follows the product at the original installation site when the building changes ownership.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcer.gov.au
Tiger Neo III 51-cell Dual-GlassJinko Solar · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Jinko's choice: repair, replacement, additional modules, a residual-value refund, or payment for the warranted output gap using Jinko's current price per watt. Replacement must meet the remaining warranted power, and repair or replacement does not extend the original warranty term. Jinko pays shipping for its selected supply, repair or replacement; dismantling, repacking, installation and reinstallation remain owner costs. Independent testing is initially funded by Jinko, but reasonable testing, shipping and insurance costs can be recovered from the claimant if a breach is not established. Australian Consumer Law rights remain additional.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- The warranty does not cover customer inspection, diagnosis, removal or reinstallation costs.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Jinko bears shipping for additional, repaired or replacement modules and any module it elects to retrieve.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation costs remain with the customer.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No pre-registration condition is stated. Provide written notice and file through Jinko's after-sales online platform within 30 days after learning of a claimed breach; email alone is expressly insufficient. Supply claimant details, module type/count and serials, purchase and start-date evidence, original installation location, and photos or test reports supporting the defect. Obtain written consent before returning modules; unapproved returns remain at the claimant's risk and cost.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- The whole warranty may be assigned after written notice, full payment and any assignment agreement reasonably requested by Jinko.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.auabr.business.gov.au
X1 AC-coupledAnker SOLIX · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Replacement parts or replacement units, which may be refurbished or functionally equivalent; refund is reserved for limited circumstances stated in the policy.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.com
- LabourPublished
- Dismantling, installation and troubleshooting costs are excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.com
- Transport and freightPublished
- Anker supplies return instructions and delivers a repaired or replacement product in the original country; buyer-arranged transport damage is excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.com
- Removal and reinstallationPublished
- Dismantling, reinstallation and moving the device to a new location are excluded.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.com
- Registration conditionsPublished
- Proof of purchase, serial number and defect evidence are required. The policy applies to direct or authorised-reseller purchases and the claim must proceed through Anker's documented process.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.com
- TransferabilityPublished
- The policy is restricted to the original country of purchase and does not publish an automatic transfer right for a later property owner.salesforce-knowledge-download.s3.us-west-2.amazonaws.comankersolix.comankersolix.com
Tiger Neo III 51-cell All-BlackJinko Solar · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Jinko's choice: repair, replacement, additional modules, residual-value refund or payment for the warranted output shortfall.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- LabourPublished
- Customer inspection, diagnosis, removal and reinstallation costs are excluded.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Jinko bears shipping for its selected replacement, repair or additional-module remedy and for modules it elects to retrieve.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation remain customer costs.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No pre-registration is stated; written notice and the specified purchase, serial, site and defect evidence are required after discovery.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- The warranty may be assigned after written notice, full payment and any assignment agreement reasonably requested by Jinko.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.auabr.business.gov.au
EQ5500 High-Voltage StackFoxESS · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Fox ESS liability under the policy is limited to replacement, repair, refund and compensation (section iii). Fox ESS may decline a replacement where the policy terms are breached (section i).au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.comau.fox-ess.com
- LabourPublished
- End-user labour cover is not promised as an unconditional entitlement.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.comau.fox-ess.com
- Transport and freightPublished
- Transport cover is conditional rather than a full-term entitlement.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.comau.fox-ess.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.comau.fox-ess.com
- Registration conditionsPublished
- Product registration and connectivity at commissioning are required under the governing terms.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.comau.fox-ess.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the reviewed warranty.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.comau.fox-ess.com
Three Phase 10NeoVolt · AU priority 27Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Bytewatt chooses onsite/service-centre repair or the closest current replacement, which may differ reasonably in size/specification or use refurbished parts. Invalid claims may incur inspection or replacement charges. Statutory consumer guarantees remain.neovoltess.comneovoltess.comneovoltess.comneovoltess.comneovoltess.comcer.gov.aucer.gov.au
- LabourPublished
- Installer service rebates are conditional, require prior contact for multiple visits and must be claimed within three months of claim approval. They do not promise full owner labour cover.neovoltess.comneovoltess.comneovoltess.comneovoltess.comneovoltess.comcer.gov.aucer.gov.au
- Transport and freightPublished
- Bytewatt is obliged to approve and dispatch a replacement within 3 working days, subject to availability. The installer must arrange return of the faulty unit within 30 days of receiving the replacement or lose service-rebate eligibility. Full freight cover is not promised.neovoltess.comneovoltess.comneovoltess.comneovoltess.comneovoltess.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.neovoltess.comneovoltess.comneovoltess.comneovoltess.comneovoltess.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- Cover starts at first installation. The installer submits model, fault code/details, contact information and an evidence-backed RMA; additional tests or photos may be required. Replacement needs Bytewatt approval.neovoltess.comneovoltess.comneovoltess.comneovoltess.comneovoltess.comcer.gov.aucer.gov.au
- TransferabilityPublished
- No clear later-owner transfer process was found in the governing terms.neovoltess.comneovoltess.comneovoltess.comneovoltess.comneovoltess.comcer.gov.aucer.gov.au
- Warranty counterpartyOpen
- The reviewed warranty document uses Bytewatt counterparty language, while the Australian site presents NeoVolt and a local distribution route. A clear Australian voluntary-warranty legal counterparty was not established, and the distributor must not be inferred to be the warrantor.neovolt.auneovoltess.com
- Direct claim routePublished
- The reviewed warranty document publishes a claim and RMA route, but the unresolved Australian warranty-counterparty boundary limits confidence in who owns the local remedy obligation.neovolt.auneovoltess.com
Smile M5AlphaESS · AU priority 28Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement at AlphaESS's option.alphaess.aucdn.shopify.comcdn.shopify.com
- LabourPublished
- Installer labour and recommissioning are not promised.alphaess.aucdn.shopify.comcdn.shopify.com
- Transport and freightPublished
- Replacement-parts freight is covered for an accepted claim.alphaess.aucdn.shopify.comcdn.shopify.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.alphaess.aucdn.shopify.comcdn.shopify.com
- Registration conditionsPublished
- Initial serial registration, connectivity and eligible installation are required.alphaess.aucdn.shopify.comcdn.shopify.com
- TransferabilityPublished
- Transfers automatically with the building while the system remains installed; ownership evidence may be required.alphaess.aucdn.shopify.comcdn.shopify.com
- Direct claim routePublished
- AlphaESS publishes a cloud-based complaint route with Australian email and telephone fallbacks for warranty support.alphaess.aualphaess.au
- Post-warranty servicePublished
- The Australian warranty framework describes discretionary paid out-of-warranty service; availability and cost are not guaranteed as a fixed remedy.alphaess.aucdn.shopify.com
- Service addressOpen
- The reviewed warranty PDF and the current Australian contact page publish different premises. Alpha ESS Australia Pty Ltd remains the named local entity, but the operative service address requires confirmation against the current claim route.alphaess.aualphaess.au
S6-GR1PSolis · AU priority 28Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement, refund or credit at Solis's option.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- LabourPublished
- Removal and installation labour are excluded unless separately agreed.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Transport and freightPublished
- Transport is excluded unless separately agreed.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are excluded unless separately agreed.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Registration conditionsPublished
- The further five years require SolisCloud; paid 10, 15 and 20-year options are available.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- TransferabilityPublished
- Section G.1 of the Solis Limited Warranty terms (Version Solis-20240802-GL) provides, subject to Section G.2, that the warranty is provided only to the owner of the product and is not transferrable without the written approval of Ginlong Solis. Section G.2 provides that the warranty is transferrable and a claim may be made where the claimant is able to provide ownership and a copy of proof of purchase and, if applicable, proof of payment for the Extended Limited Warranty.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Direct claim routePublished
- Solis Australasia publishes a direct after-sales service form plus Australian telephone and email routes.solisinverters.au
- Uncollected repair conditionPublished
- Solis states that it accepts no custody responsibility for a repaired unit left uncollected for more than 90 days after check-in.solisinverters.au
Ultra T 3.0 48QGSF 48-cellSuntech · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Suntech may repair, replace, supply additional modules or provide another stated remedy.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- LabourPublished
- Removal and reinstallation are not an unconditional entitlement.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- Transport and freightPublished
- Authorized sea freight may be reimbursed under the governing claim process.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation remain conditional rather than universally covered.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- Registration conditionsPublished
- Purchase, serial and claim evidence are required; no separate transfer registration deadline was found.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
- TransferabilityPublished
- Coverage follows a subsequent owner while the modules remain at the original installation site.suntech-power.comsuntech-power.comsuntech-power.comcer.gov.au
Lynx D G2GoodWe · AU priority 26Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- GoodWe chooses configuration/software correction, repair or new/refurbished equivalent-or-better replacement. Obtain RMA confirmation before replacement. The default limited remedy covers hardware materials; statutory consumer rights remain additional.en.goodwe.comen.goodwe.comen.goodwe.comcer.gov.auen.goodwe.com
- LabourPublished
- Conditional discretionary on-site rebate, subject to prior site-visit authorisation, confirmed covered defect and return, eligible service provider, application within two months of authorisation and a per-case cap including GST. Rate is not published in this policy; site labour reimbursement remains subject to these limits.en.goodwe.comen.goodwe.comen.goodwe.comcer.gov.auen.goodwe.com
- Transport and freightPublished
- Conditional capped normal-ground inbound/outbound support in some areas; rate requires confirmation. Claimant pays excess or alternative-method costs and may need to organise return. Confirm shipment in advance; return within four weeks of receiving replacement, or replacement/delivery/service charges may apply.en.goodwe.comen.goodwe.comen.goodwe.comcer.gov.auen.goodwe.com
- Removal and reinstallationPublished
- No unconditional full removal/reinstallation reimbursement is established. Hardware remedy and possible capped authorised service rebate apply; ask for approval and cost responsibility before replacement. Statutory rights remain additional.en.goodwe.comen.goodwe.comen.goodwe.comcer.gov.auen.goodwe.com
- Registration conditionsPublished
- Original purchase proof, model/serial and installation/failure information are required. No separate mandatory online registration found in this reviewed policy. Install within six months of production; qualified installation/manual and storage requirements apply. Report failure within two weeks; claim instructions also state one month from failure, so retain both deadlines and report promptly.en.goodwe.comen.goodwe.comen.goodwe.comcer.gov.auen.goodwe.com
- TransferabilityPublished
- The reviewed AU/NZ policy does not establish unconditional transfer to a subsequent owner. Remaining warranty transfers to an authorised replacement unit, with a six-month minimum if less time remains; this is not owner transfer.en.goodwe.comen.goodwe.comen.goodwe.comcer.gov.auen.goodwe.com
Sable BTE-BG 48-cellSeraphim · AU priority 25Published1Reviewed absence0Not applicable0Open
- RemedyPublished
- Seraphim chooses repair or replacement; performance remedies can include additional modules or a limited refund. Repair, replacement and additional supply retain the original term. The remaining-value refund formula uses 25 years despite a 30-year performance term, so an exact payout is unresolved. Separate statutory rights remain.seraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comcer.gov.aucleanenergycouncil.org.au
- LabourPublished
- The cost of a qualified third-party repair is borne by Seraphim only with its written consent. Installation, removal and reinstallation remain excluded; this is not unconditional reimbursement of independently commissioned site work.seraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comcer.gov.aucleanenergycouncil.org.au
- Transport and freightPublished
- Reasonable documented shipping is reimbursable only with Seraphim customer-service authorisation; customs and transit insurance are excluded.seraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comcer.gov.aucleanenergycouncil.org.au
- Removal and reinstallationPublished
- The governing product warranty excludes removal and reinstallation costs; it does not establish manufacturer-funded site labour for those activities.seraphim-energy.com
- Registration conditionsReviewed absence
- No product-registration condition was identified in the reviewed governing warranty instrument.seraphim-energy.com
- TransferabilityPublished
- Transfer is conditional on the modules remaining at their original registered location; moving them from the original continent of destination voids the warranty.seraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comseraphim-energy.comcer.gov.aucleanenergycouncil.org.au
Ultra T 2.0 108 half-cellSuntech · AU priority 28Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Suntech's choice: repair, replacement, additional modules for a power shortfall, or the warranty's value-based refund.suntech-power.com.ausuntech-power.com.ausuntech-power.comsuntech-power.com.ausuntech-power.comweb.archive.orgsuntech-power.com.aucer.gov.au
- LabourPublished
- The voluntary warranty does not promise separate on-site labour reimbursement.suntech-power.com.ausuntech-power.com.ausuntech-power.comsuntech-power.com.ausuntech-power.comweb.archive.orgsuntech-power.com.aucer.gov.au
- Transport and freightPublished
- Reasonable documented sea freight for an authorized return and reshipment is reimbursed only with prior Suntech customer-service authorization.suntech-power.com.ausuntech-power.com.ausuntech-power.comsuntech-power.com.ausuntech-power.comweb.archive.orgsuntech-power.com.aucer.gov.au
- Removal and reinstallationPublished
- Installation, removal and reinstallation costs are excluded.suntech-power.com.ausuntech-power.com.ausuntech-power.comsuntech-power.com.ausuntech-power.comweb.archive.orgsuntech-power.com.aucer.gov.au
- Registration conditionsPublished
- No product pre-registration requirement is stated. Claims require prompt notice to the installer, authorized distributor or Suntech, with invoice, serial, site and defect evidence.suntech-power.com.ausuntech-power.com.ausuntech-power.comsuntech-power.com.ausuntech-power.comweb.archive.orgsuntech-power.com.aucer.gov.au
- TransferabilityPublished
- Transfers while the modules remain at the original installation location. Moving a module from its original destination continent requires written permission.suntech-power.com.ausuntech-power.com.ausuntech-power.comsuntech-power.com.ausuntech-power.comweb.archive.orgsuntech-power.com.aucer.gov.au
- Support response targetPublished
- Suntech states that it will make contact within three working days after submission through its contact form. This is a contact target, not a warranty decision, repair or remedy completion target.suntech-power.com
- Australian service entitiesPublished
- Suntech publishes Australian service entities and contact routes on its official contact page.suntech-power.com
B14400-HHinen · AU priority 20Published0Reviewed absence0Not applicable6Open
- RemedyOpen
- Not establishedhinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- LabourOpen
- Not establishedhinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- Transport and freightOpen
- Not establishedhinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- Removal and reinstallationOpen
- Not establishedhinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- Registration conditionsOpen
- Not establishedhinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- TransferabilityOpen
- Not establishedhinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
B2 HV + H2SAJ · AU priority 27Published1Reviewed absence0Not applicable0Open
- RemedyPublished
- SAJ may repair or replace an eligible defective product under the governing terms.au.saj-electric.comau.saj-electric.comweb.archive.orgweb.archive.orgsaj-electric.comsaj-electric.comau.saj-electric.comau.saj-electric.comau.saj-electric.comsaj-electric.comau.saj-electric.comcer.gov.aucer.gov.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- LabourPublished
- Unconditional full-term labour coverage was not established and is not credited.au.saj-electric.comau.saj-electric.comweb.archive.orgweb.archive.orgsaj-electric.comsaj-electric.comau.saj-electric.comau.saj-electric.comau.saj-electric.comsaj-electric.comau.saj-electric.comcer.gov.aucer.gov.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Transport and freightPublished
- Unconditional full-term transport coverage was not established and is not credited.au.saj-electric.comau.saj-electric.comweb.archive.orgweb.archive.orgsaj-electric.comsaj-electric.comau.saj-electric.comau.saj-electric.comau.saj-electric.comsaj-electric.comau.saj-electric.comcer.gov.aucer.gov.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Removal and reinstallationPublished
- Unconditional removal and reinstallation coverage was not established and is not credited.au.saj-electric.comau.saj-electric.comweb.archive.orgweb.archive.orgsaj-electric.comsaj-electric.comau.saj-electric.comau.saj-electric.comau.saj-electric.comsaj-electric.comau.saj-electric.comcer.gov.aucer.gov.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Registration conditionsPublished
- The product must be installed within the stated six-month window and a warning or failure must be reported within 30 days.au.saj-electric.comau.saj-electric.comweb.archive.orgweb.archive.orgsaj-electric.comsaj-electric.comau.saj-electric.comau.saj-electric.comau.saj-electric.comsaj-electric.comau.saj-electric.comcer.gov.aucer.gov.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- TransferabilityReviewed absence
- The reviewed instrument may request proof of subsequent ownership, but it does not establish unrestricted warranty transferability.au.saj-electric.com
- Replacement conditionPublished
- SAJ states that a warranty replacement may be non-new provided that it meets the applicable specification.au.saj-electric.com
- Discontinued product remedyPublished
- If the covered product is no longer manufactured, SAJ may provide a functionally equivalent product or a market-value refund at its option.au.saj-electric.com
Primo GEN24 Plus Single-PhaseFronius · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement under Fronius Warranty Plus.fronius.comdownloads.fronius.comfronius.comfronius.comcer.gov.au
- LabourPublished
- Approved service labour is covered.fronius.comdownloads.fronius.comfronius.comfronius.comcer.gov.au
- Transport and freightPublished
- Normal national transport is covered.fronius.comdownloads.fronius.comfronius.comfronius.comcer.gov.au
- Removal and reinstallationPublished
- Approved replacement service is covered under Warranty Plus.fronius.comdownloads.fronius.comfronius.comfronius.comcer.gov.au
- Registration conditionsPublished
- Product registration secures Warranty Plus; paid extension to 15 years is time-limited.fronius.comdownloads.fronius.comfronius.comfronius.comcer.gov.au
- TransferabilityPublished
- The remaining claim rights pass with ownership of the covered inverter.fronius.comdownloads.fronius.comfronius.comfronius.comcer.gov.au
Vertex S+ G3 NEG10R.28ZTrina Solar · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Trina's choice: repair, power-shortfall or residual-value refund, additional modules, or replacement with new or remanufactured products.www-cdn.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- Trina bears the direct cost of its chosen product repair. The voluntary warranty does not promise separate site labour or installation reimbursement.www-cdn.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Delivery transport for repaired, replacement or additional products is covered, excluding insurance, air freight, customs clearance, duties and specified buyer costs.www-cdn.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Removal, handling, repacking, installation and reinstallation remain with the buyer under the voluntary warranty.www-cdn.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No product pre-registration is stated. Australian purchases must be through an authorised reseller, and claims require ownership authority, purchase evidence, serials and defect evidence.www-cdn.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- Transfers while the modules remain at the original installation location and have not been moved or disassembled.www-cdn.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
Powerwall 3 All-in-OneTesla · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, equivalent replacement or market-price refund at Tesla's option.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.autesla.comabr.business.gov.auabr.business.gov.au
- LabourPublished
- The voluntary warranty does not promise a general labour reimbursement entitlement.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.autesla.comabr.business.gov.auabr.business.gov.au
- Transport and freightPublished
- An RMA is required and no unconditional owner freight reimbursement is stated.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.autesla.comabr.business.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation costs are not expressly promised; relocation requires Tesla's written consent.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.autesla.comabr.business.gov.auabr.business.gov.au
- Registration conditionsPublished
- Registration and extended internet connectivity are required for the full term; cover may reduce to at least four years if they are not maintained.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.autesla.comabr.business.gov.auabr.business.gov.au
- TransferabilityPublished
- A subsequent owner may claim with proof of ownership; Tesla's Australian registration workflow provides an Initiate Transfer process in the Tesla app. Unapproved relocation from the original site can void cover.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comenergylibrary.tesla.comtesla.comcer.gov.aucer.gov.autesla.comabr.business.gov.auabr.business.gov.au
X3-HYB G4 ProSolaX · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- SolaX chooses software/configuration correction, repair on or off site, or a new or equivalent repaired, refurbished or upgraded replacement. Replacement requires prior consent and confirmed RMA with purchase or commissioning evidence. Return clauses state six weeks after replacement and 30 days respectively; confirm the applicable deadline rather than assume the longer period. Invalid or uncovered claims can incur recovery of labour, travel, delivery and replacement costs. Separate Australian Consumer Law rights remain.au.solaxpower.comau.solaxpower.comau.solaxpower.comsolaxpower.comau.solaxpower.comau.solaxpower.comcleanenergycouncil.org.aucer.gov.au
- LabourPublished
- The policy permits on-site repair but does not promise an unlimited owner entitlement to third-party site labour.au.solaxpower.comau.solaxpower.comau.solaxpower.comsolaxpower.comau.solaxpower.comau.solaxpower.comcleanenergycouncil.org.aucer.gov.au
- Transport and freightPublished
- Normal ground transport is covered in specified Australian areas up to AUD 200 per case; excess cost remains with the claimant.au.solaxpower.comau.solaxpower.comau.solaxpower.comsolaxpower.comau.solaxpower.comau.solaxpower.comcleanenergycouncil.org.aucer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not stated as an unconditional entitlement.au.solaxpower.comau.solaxpower.comau.solaxpower.comsolaxpower.comau.solaxpower.comau.solaxpower.comcleanenergycouncil.org.aucer.gov.au
- Registration conditionsPublished
- Authorised supply, installation, activation and SolaXCloud warranty registration are required; register promptly after commissioning with purchase evidence, serial and contact details. Standard cover is ten years from installation, capped at 129 months from manufacture; the stated NSW PDRS exception requires its own eligibility confirmation. Claims need product, installation and fault evidence. The procedure says one month after failure while exclusions say four weeks; report promptly and confirm the applicable deadline.au.solaxpower.comau.solaxpower.comau.solaxpower.comsolaxpower.comau.solaxpower.comau.solaxpower.comcleanenergycouncil.org.aucer.gov.au
- TransferabilityPublished
- No automatic subsequent-owner transfer right was found in the governing terms.au.solaxpower.comau.solaxpower.comau.solaxpower.comsolaxpower.comau.solaxpower.comau.solaxpower.comcleanenergycouncil.org.aucer.gov.au
CQ7FoxESS · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement, refund or compensation at FoxESS discretion.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.comau.fox-ess.com
- LabourPublished
- A service rebate may apply after approval and timely return; unconditional labour and reinstallation cover is not promised.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.comau.fox-ess.com
- Transport and freightPublished
- FoxESS dispatches approved replacements, while the installer must return the failed product within 30 days; unconditional onward freight cover is not promised.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.comau.fox-ess.com
- Removal and reinstallationPublished
- The service rebate is conditional and does not establish uncapped removal and reinstallation cover.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.comau.fox-ess.com
- Registration conditionsPublished
- The Warranty Period section makes successful registration and connection to the FoxESS website when the battery system is commissioned a precondition of the warranty. A later Registration clause says registration is recommended, that warranties should be registered within 36 months of installation, and that registration within six weeks of installation and commissioning is recommended where possible. The policy does not reconcile the two statements.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.comau.fox-ess.com
- TransferabilityPublished
- No express subsequent-owner transfer right is stated; coverage is framed around the purchaser or end user at the installed site.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.comau.fox-ess.comau.fox-ess.com
SUN SG05 AU-AM2-PDeye · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Deye selects repair or replacement using new/reconditioned or equivalent-function products/parts. Replacement cover lasts the original remaining term or 90 days from return shipment, whichever is later; it does not restart ten years. Approved disputed third-party testing is initially paid by the buyer and reimbursed if the claim proves valid. The policy preserves Australian Consumer Law rights.hqcdn.hqsmartcloud.comau.deyeinverter.comau.deyeinverter.comhqcdn.hqsmartcloud.comcer.gov.auhqcdn.hqsmartcloud.com
- LabourPublished
- Repair labour applies in years one to five; years six to ten exclude repair labour, LCD and fan. Installer installation and on-site inspection fees, uninstalling and reinstalling are excluded.hqcdn.hqsmartcloud.comau.deyeinverter.comau.deyeinverter.comhqcdn.hqsmartcloud.comcer.gov.auhqcdn.hqsmartcloud.com
- Transport and freightPublished
- The policy covers non-expedited shipment of repaired/replacement product from Deye within Australia and New Zealand without a stated second-five-year exclusion in this clause. Return freight is not established; transport/carrier mishandling damage is excluded. This does not promise all claim logistics costs.hqcdn.hqsmartcloud.comau.deyeinverter.comau.deyeinverter.comhqcdn.hqsmartcloud.comcer.gov.auhqcdn.hqsmartcloud.com
- Removal and reinstallationPublished
- Excluded.hqcdn.hqsmartcloud.comau.deyeinverter.comau.deyeinverter.comhqcdn.hqsmartcloud.comcer.gov.auhqcdn.hqsmartcloud.com
- Registration conditionsPublished
- No initial pre-registration condition is stated. Claim within one month after failure with invoice, exact model/serial, installation/failure dates, system/fault/log evidence and requested root-analysis testing. Actual serial 2311XXXXXX or later and the applicable sales contract govern coverage.hqcdn.hqsmartcloud.comau.deyeinverter.comau.deyeinverter.comhqcdn.hqsmartcloud.comcer.gov.auhqcdn.hqsmartcloud.com
- TransferabilityPublished
- No automatic subsequent-owner transfer right is stated.hqcdn.hqsmartcloud.comau.deyeinverter.comau.deyeinverter.comhqcdn.hqsmartcloud.comcer.gov.auhqcdn.hqsmartcloud.com
Vertex S+ NEG18R.25Trina Solar · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Trinasolar's choice: repair, power-shortfall or residual-value refund, additional modules, or replacement with new or remanufactured products.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comstatic.trinasolar.com
- LabourPublished
- Trinasolar bears the direct cost of its chosen product repair. The voluntary warranty does not promise separate on-site labour or installation reimbursement.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comstatic.trinasolar.com
- Transport and freightPublished
- Delivery transport for repaired, replacement or additional products is covered, excluding insurance, air freight, customs clearance, duties and specified buyer costs.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comstatic.trinasolar.com
- Removal and reinstallationPublished
- Removal, handling, repacking, installation and reinstallation remain with the buyer.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comstatic.trinasolar.com
- Registration conditionsPublished
- No product pre-registration requirement is stated. Claims use Trinasolar's service portal and require ownership authority plus purchase and defect evidence; Australian purchases must be through an authorized reseller.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comstatic.trinasolar.com
- TransferabilityPublished
- The warranty transfers while the modules remain at the original installation location and have not been moved or disassembled.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comstatic.trinasolar.com
H1 G2FoxESS · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- FoxESS may repair or replace accepted defective hardware under the published process.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.com
- LabourPublished
- Service rebates are conditional and exclude travel, subsistence and on-site installation costs (Version 4.0, 1 April 2026, clause v). That version states no annual inspection requirement.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.com
- Transport and freightPublished
- Roadway transport rebates are conditional rather than a full-cost entitlement.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.com
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not promised unconditionally.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.com
- Registration conditionsPublished
- The term is capped at 132 months from manufacture (Version 4.0, clause iii). Clause iii ties a FoxPlus warranty that covers repair cost only to registration within 36 months of manufacture, and refers to a registration section that Version 4.0 does not contain.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.com
- TransferabilityPublished
- No general subsequent-owner transfer right was found in the reviewed warranty.au.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auen.fox-ess.comfox-ess.com
DNS G3GoodWe · AU priority 37Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, parts supply or replacement at GoodWe's option.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.au
- LabourPublished
- Service rebates are conditional and not full-term labour cover.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.au
- Transport and freightPublished
- Ground freight is conditional and capped.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.au
- Removal and reinstallationPublished
- Removal and reinstallation are not an unconditional entitlement.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.au
- Registration conditionsPublished
- For the ten-year promotion, meet the stated manufacture, installation, registration and SEMS-connection dates; the spare-parts paragraph states no registration or SEMS condition. Claim within one month of failure through the supplying distributor or installer, escalating to GoodWe's service-ticket channel if needed. Provide model/serial, installation and failure dates, fault and prior-action details, claimant and site information. Confirm the RMA before exchange and submit its report within one month of the determined solution. The terms also warn that failure to provide a remote firmware-upgrade path can affect warranty coverage; no allowed offline interval is specified.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.au
- Support response targetPublished
- GoodWe states that its Australian service team will provide feedback within 48 hours. This is a feedback or contact target, not a claim decision, repair or remedy completion target.goodwe.com.au
Quasar 108-cellPhono Solar · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Phono chooses repair, replacement/additional modules or a current-price residual-value/output-gap payment. A residual-value refund ends that product warranty; repair/replacement does not restart it. Replacements may differ if production ends. Australian Consumer Law guarantees remain.phonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.au
- LabourPublished
- Phono Solar may carry out its selected repair, but the warranty does not promise reimbursement of independent or on-site labour.phonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.au
- Transport and freightPublished
- Reasonable documented sea freight for an authorized return and reshipment may be reimbursed with prior approval; customs clearance remains with the buyer and other delivery costs follow the original Incoterms.phonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation costs are borne by the customer.phonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.au
- Registration conditionsPublished
- Local registration is optional. Cover starts at installation or three months after delivery to the contractual first buyer, whichever is earlier. Claims need immediate written notice, serial numbers, delivery/installation dates and defect or shading photos; returns require prior written approval. The linked instrument applies to deliveries from 1 April 2025.phonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.au
- TransferabilityPublished
- The complete warranty may transfer after written notice while the modules remain at the original site, all amounts are paid and the new owner accepts all terms.phonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.auphonosolar.com.au
RESU PrimeLG Energy Solution · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Under Article 6.1 LG decides whether to repair or to replace defective Products with refurbished parts equal in value. Under Article 6.4, if the Products are no longer commercially available, LG may instead supply equivalent equipment or refund the remaining depreciated purchase price, defined as the price paid by the Reseller or Certified Installer.lgessbattery.comlgessbattery.comlgessbattery.comlgessbattery.com
- LabourPublished
- Installation labour is not promised.lgessbattery.comlgessbattery.comlgessbattery.comlgessbattery.com
- Transport and freightPublished
- Ordinary claim freight is not an unconditional entitlement.lgessbattery.comlgessbattery.comlgessbattery.comlgessbattery.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.lgessbattery.comlgessbattery.comlgessbattery.comlgessbattery.com
- Registration conditionsPublished
- Registration and internet access are required for the full term so LG can provide firmware updates; the warranty states at least five years without them.lgessbattery.comlgessbattery.comlgessbattery.comlgessbattery.com
- TransferabilityPublished
- No express subsequent-owner transfer right is stated. Article 11 states that the Warranty applies only to the Buyer who purchased the Products for their own use.lgessbattery.comlgessbattery.comlgessbattery.comlgessbattery.com
Smile M10AlphaESS · AU priority 38Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement at AlphaESS's option.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.com
- LabourPublished
- Installer labour and recommissioning are not promised.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.com
- Transport and freightPublished
- Replacement-parts freight is covered for an accepted claim.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.com
- Registration conditionsPublished
- Initial serial registration, connectivity and eligible installation are required.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.com
- TransferabilityPublished
- Transfers to a subsequent purchaser of that building or the Products while the Products remain installed and the Terms and Conditions are met; the warranty is non-transferable except where the Products are installed in a building.alphaess.aucdn.shopify.comcdn.shopify.comcdn.shopify.com
- Direct claim routePublished
- AlphaESS publishes a cloud-based complaint route with Australian email and telephone fallbacks for warranty support.alphaess.aualphaess.au
- Post-warranty servicePublished
- The Australian warranty framework describes discretionary paid out-of-warranty service; availability and cost are not guaranteed as a fixed remedy.alphaess.aucdn.shopify.com
- Service addressOpen
- The reviewed warranty PDF and the current Australian contact page publish different premises. Alpha ESS Australia Pty Ltd remains the named local entity, but the operative service address requires confirmation against the current claim route.alphaess.aualphaess.au
AP-L8.0-S2Solplanet · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI chooses remote, factory, on-site or equivalent-value replacement, including refurbished units. Repaired/replaced units retain remaining original coverage or one year where the remaining term is shorter. Reasonable diagnosis costs may be charged if no defect is found. Original contract and claim conditions apply.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- LabourPublished
- On-site service is a selectable remedy; personnel travel/accommodation excluded. No unconditional reimbursement of owner-selected installer labour.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Transport and freightPublished
- Standard service parts, materials and specified shipment are covered, subject to written return procedure. Taxes, customs and duties are excluded. Residual extended-service clause excludes transport. Advance replacement may require return within three weeks or the specified written period.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Removal and reinstallationPublished
- No unconditional removal/reinstallation cost entitlement recovered. Warranty exclusion mentions operating temperature−10C to 50C; it is distinct from datasheet hardware operating limits.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Registration conditionsPublished
- No separate base-registration requirement recovered. Purchase invoice/voucher, legible typeplate and skilled-person or AISWEI-certified third-party installation are stated. Report abnormal-operation fault within one week; written defect notice and supporting records within 14 days. Default starts at earlier first installation or six months after dispatch; purchase contract can differ.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- TransferabilityPublished
- No express subsequent-owner transfer entitlement recovered in V1.8; do not infer one.solplanet.netsolplanet.netsolplanet.netcer.gov.au
HiOne S G3Hoymiles · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Hoymiles may repair or replace accepted defective product.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comcer.gov.au
- LabourPublished
- Ordinary installer and commissioning labour is excluded unless separately authorized.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comcer.gov.au
- Transport and freightPublished
- Once a claim is approved under the exchange process, Hoymiles ships the replacement to the specified customer or distributor location at its cost. For a faulty product that Hoymiles requires to be returned, Hoymiles covers the collection and shipment of that product back to Hoymiles, and the purchaser bears any applicable value added tax.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comcer.gov.au
- Registration conditionsPublished
- Serial, installation and claim evidence are required.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comcer.gov.au
- TransferabilityPublished
- Transfer at the original installation site requires Hoymiles authorization by email.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comw3oss.hoymiles.comcer.gov.au
B14400-HW HeatedHinen · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement at Hinen's discretion, using new or reconditioned parts or an equivalent product under the published terms.hinen.comau.hinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- LabourPublished
- Installation, removal, repair labour and reinstallation are expressly excluded from the factory warranty cost coverage.hinen.comau.hinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- Transport and freightPublished
- The warranty excludes shipping as a factory-warranty entitlement, despite separate language about reasonable claim and replacement-part delivery costs; no unconditional transport score is credited.hinen.comau.hinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation costs are excluded.hinen.comau.hinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- Registration conditionsPublished
- The claim process requires serial, purchase and installation evidence, and the product must remain network-connected unless the stated exceptions apply.hinen.comau.hinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
- TransferabilityPublished
- Transfers with the building while the product remains installed.hinen.comau.hinen.comdrive.google.comdrive.google.comdrive.google.comcer.gov.au
Silhouette BRB3 48-cellSolahart · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Solahart's choice: remedy the defect, supply a replacement module, or repay the module's fair market value. A performance claim may instead receive repair, replacement modules or a wattage-difference payment.solahart.com.aurheemaustralia.widen.netsolahart.com.aurheemaustralia.widen.netcleanenergycouncil.org.au
- LabourPublished
- The general PV-system labour benefit lasts five years, but the module terms make dismantling and reinstallation the customer's responsibility. No longer-term module labour reimbursement is provided.solahart.com.aurheemaustralia.widen.netsolahart.com.aurheemaustralia.widen.netcleanenergycouncil.org.au
- Transport and freightPublished
- Solahart pays technical inspection and transport of defective or non-performing modules to its nominated location. The customer reimburses those costs when Solahart finds the module is not defective or a listed exclusion applies.solahart.com.aurheemaustralia.widen.netsolahart.com.aurheemaustralia.widen.netcleanenergycouncil.org.au
- Removal and reinstallationPublished
- All module dismantling and reinstallation costs are the customer's responsibility.solahart.com.aurheemaustralia.widen.netsolahart.com.aurheemaustralia.widen.netcleanenergycouncil.org.au
- Registration conditionsPublished
- Part A of warranty 122354 Rev 07 (6 May 2026) states no PV-module registration condition. The warranty period starts on the module invoice date and claims are routed through the local Solahart dealer. Separately, Solahart's product warranty registration page offers online PV system registration to activate warranty coverage; the warranty document does not make registration a condition of module cover.solahart.com.aurheemaustralia.widen.netsolahart.com.aurheemaustralia.widen.netcleanenergycouncil.org.au
- TransferabilityPublished
- The voluntary PV warranty is issued to the Original End-User and its PV-module provisions do not provide an ownership-transfer mechanism.solahart.com.aurheemaustralia.widen.netsolahart.com.aurheemaustralia.widen.netcleanenergycouncil.org.au
EP760 + B500BLUETTI · AU priority 38Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- PDF7 sections 3.2, 3.6 and 3.8: BLUETTI chooses free repair, parts replacement or new/refurbished replacement. The original period does not restart, but replacement parts/products receive one year if the original remaining term is shorter. If the product is no longer commercially available, BLUETTI may offer equivalent function/performance or propose a depreciated-value refund: purchase price/120 × (120 − operating months since installation). This is a conditional discontinued-product remedy, not an unrestricted refund promise.preview.bluettipower.com.aushop-preview.bluettipower.com.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcdn.shopify.combluettipower.com.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- LabourPublished
- Free repair and material remedies are stated, but unconditional full-term on-site labour coverage is not established. An uncovered/non-quality finding may attract a proposed service fee (PDF7 section 3.5); out-of-warranty charges are separate.preview.bluettipower.com.aushop-preview.bluettipower.com.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcdn.shopify.combluettipower.com.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Transport and freightPublished
- PDF10 section 5.1 covers material and logistics costs for quality-related repair/replacement, including dispatch and recovery. PDF6 section 2.3 separately places return shipment/delivery risk on the buyer and requires original or equivalent packing. Paid logistics do not remove shipping risk or establish every possible freight entitlement.preview.bluettipower.com.aushop-preview.bluettipower.com.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcdn.shopify.combluettipower.com.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Removal and reinstallationPublished
- Unconditional removal and reinstallation costs are not established by the reviewed warranty; covered logistics and hardware remedies are not treated as a site-work entitlement.preview.bluettipower.com.aushop-preview.bluettipower.com.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcdn.shopify.combluettipower.com.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Registration conditionsPublished
- PDF6 sections 2–3 require manual-compliant use, certified installation and notice to the distributor/local BLUETTI within 30 days of awareness of defect/deterioration. Supply order number, purchase/installation dates, fault evidence, battery/inverter serials and installer/distributor details. No separate initial product-registration requirement was established; claim notice is distinct.preview.bluettipower.com.aushop-preview.bluettipower.com.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcdn.shopify.combluettipower.com.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- TransferabilityPublished
- PDF12 section 8 limits application to purchasers acquiring products for their own use; an automatic later-owner transfer entitlement is not publicly established in this instrument.preview.bluettipower.com.aushop-preview.bluettipower.com.aucdn.shopify.comcdn.shopify.comcdn.shopify.comcdn.shopify.combluettipower.com.aucleanenergycouncil.org.aucleanenergycouncil.org.au
- Replacement conditionPublished
- BLUETTI states that a warranty replacement may be an equivalent refurbished product rather than a new product.bluettipower.com.au
- Replacement dispatch targetPublished
- BLUETTI states that replacement delivery will be arranged within seven business days after the defective item is received and confirmed, subject to its stated force-majeure boundary. This is not an initial complaint-response or claim-approval target.bluettipower.com.au
APX HV S2Growatt · AU priority 39Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Growatt chooses repair, onsite repair or an equivalent-value replacement based on model and age. Repair or replacement retains the remaining original warranty period. During the latter five years, the instrument also allows pro-rata buyback or newer technology at a price payable by the customer. Australian Consumer Law guarantees are expressly preserved.au.growatt.comau.growatt.comau.growatt.com
- LabourPublished
- Contractual labour and compensation exclusions are subject to statutory liability and the instrument’s preserved Australian Consumer Law guarantees.au.growatt.comau.growatt.comau.growatt.com
- Transport and freightPublished
- Contractual logistics-cost exclusions are subject to statutory liability and the instrument’s preserved Australian Consumer Law guarantees.au.growatt.comau.growatt.comau.growatt.com
- Removal and reinstallationPublished
- Removal and reinstallation are excluded.au.growatt.comau.growatt.comau.growatt.com
- Registration conditionsPublished
- Growatt-platform monitoring of the battery and charge/discharge device is required; the instrument reduces cover to three years without monitoring. Installation must finish within six months of Growatt delivery. Notify the supplier within 14 days of problem signs and submit the claim form within one month of failure, with original warranty card, purchase/installation invoices and signed commissioning report. Accumulated-discharge evidence is required for performance claims; an unmonitored claim requires qualified onsite inspection/data collection.au.growatt.comau.growatt.comau.growatt.com
- TransferabilityPublished
- The governing Australian warranty states that it is non-transferable.au.growatt.comau.growatt.comau.growatt.com
- Replacement dispatch targetPublished
- Growatt states that it generally dispatches a service replacement within five business days. This is a dispatch target within the service process, subject to stock and process conditions; it is not a claim-approval or completed-remedy target.au.growatt.com
- Post-warranty spare partsPublished
- Growatt states that paid spare parts remain available after warranty under the pricing conditions published on its Australian warranty page.au.growatt.com
- Discontinuation noticePublished
- Growatt states that the direct purchaser will be informed at least six months before production of a product or accessory ceases. The stated recipient is the direct purchaser, not necessarily the end user.au.growatt.com
DeepBlue 4.0 Pro 54D40 LR/AUJA Solar · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- JA Solar may repair, replace, add modules, refund current market value or provide agreed compensation.jasolar.comjasolar.comjasolar.comjasolar.comjasolar.comcer.gov.aucer.gov.au
- LabourPublished
- Customer removal and reinstallation costs are excluded.jasolar.comjasolar.comjasolar.comjasolar.comjasolar.comcer.gov.aucer.gov.au
- Transport and freightPublished
- Shipping allocation follows the original supply contract; unconditional freight cover is not promised.jasolar.comjasolar.comjasolar.comjasolar.comjasolar.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are borne by the customer.jasolar.comjasolar.comjasolar.comjasolar.comjasolar.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- No pre-registration is stated; claims require purchase, serial and defect evidence.jasolar.comjasolar.comjasolar.comjasolar.comjasolar.comcer.gov.aucer.gov.au
- TransferabilityPublished
- Transfer is conditional on written notice, payment and acceptance by the assignee.jasolar.comjasolar.comjasolar.comjasolar.comjasolar.comcer.gov.aucer.gov.au
DeepBlue 5.0 JAM48D50 48-cellJA Solar · AU priority 36Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At JA Solar's option: repair, replacement, depreciated/current-market refund or agreed compensation; the power remedy may include additional modules. Replacement carries the original remaining term (pages 4–5).enfsolar.comcdn.enfsolar.comjasolar.comjasolar.comcer.gov.aujasolar.com
- LabourPublished
- Independent onsite labour reimbursement is not promised; removal/reinstallation costs remain the customer's responsibility (page 6).enfsolar.comcdn.enfsolar.comjasolar.comjasolar.comcer.gov.aujasolar.com
- Transport and freightPublished
- Verified claims may receive actual supported return/testing transport costs under specified conditions. Destination/shipping costs follow the original supply contract; all freight is not unconditionally covered (pages 4–6).enfsolar.comcdn.enfsolar.comjasolar.comjasolar.comcer.gov.aujasolar.com
- Removal and reinstallationPublished
- Removal/reinstallation and customs costs are allocated to the customer (page 6).enfsolar.comcdn.enfsolar.comjasolar.comjasolar.comcer.gov.aujasolar.com
- Registration conditionsPublished
- Written claim notice is required within 14 calendar days of awareness or before expiry, with documentary proof and authorised return procedure. This is a claim condition, not a purchase-registration requirement (page 4).enfsolar.comcdn.enfsolar.comjasolar.comjasolar.comcer.gov.aujasolar.com
- TransferabilityPublished
- Assignment requires written notice, retention at the original installation site, no outstanding supply-contract payment and the assignee accepting the terms (page 7).enfsolar.comcdn.enfsolar.comjasolar.comjasolar.comcer.gov.aujasolar.com
ET G2 Three-Phase HybridGoodWe · AU priority 47Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Configuration change, repair or replacement at GoodWe's discretion.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.au
- LabourPublished
- GoodWe may provide authorised on-site service or a conditional service rebate.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.au
- Transport and freightPublished
- Normal ground transport is covered up to GoodWe's stated case limit.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.au
- Removal and reinstallationPublished
- On-site labour support is conditional and requires prior authorisation.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.au
- Registration conditionsPublished
- The standard ET G2 term is listed as 10 years; claim and monitoring conditions in the governing terms still apply.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.au
- TransferabilityPublished
- No express subsequent-owner transfer right was found in the governing terms.goodwe.com.augoodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.au
- Support response targetPublished
- GoodWe states that its Australian service team will provide feedback within 48 hours. This is a feedback or contact target, not a claim decision, repair or remedy completion target.goodwe.com.au
Vertex S+ NEG9R.28Trina Solar · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Trina's choice: repair, power-shortfall or residual-value refund, additional modules, or replacement.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- LabourPublished
- Trina bears the direct cost of its chosen product repair. Separate site labour or installation reimbursement is not promised.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Transport and freightPublished
- Delivery for repaired, replacement or additional products is covered, excluding insurance, air freight, customs clearance, duties and specified buyer costs.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Removal, handling, repacking, installation and reinstallation remain with the buyer.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- Registration conditionsPublished
- No product pre-registration is stated. Australian purchases must be through an authorised reseller and claims require purchase, ownership, serial and defect evidence.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
- TransferabilityPublished
- PS-M-0135 Rev. AA Sec. 10 makes the warranty transferable while the products remain installed at the original installation location without being moved or disassembled. For products delivered on or after 1 June 2026, Rev. AC Sec. 10 makes transfer conditional on all of the following: the products remain complete at the original installation location without change, the direct customer that bought them from Trina or its affiliates has no outstanding payments, reasonable evidence of the ownership transfer is provided and the new owner gives written acceptance of all Trina warranty terms, and the transfer is whole with no partial transfer. A transfer that does not meet these conditions is void.trinasolar.comstatic.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comstatic.trinasolar.comwww-cdn.trinasolar.comtrinasolar.comcer.gov.aucer.gov.auabr.business.gov.au
Alpha Pure-RX 44-cellREC · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At REC's choice: repair, equivalent replacement or refund of the current market price; a performance claim may instead receive additional panels.recgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comcer.gov.aucer.gov.au
- LabourPublished
- The standard warranty excludes on-site labour. Eligible REC ProTrust systems receive a fixed labour payment to an REC Certified Solar Professional, not uncapped labour cover.recgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comcer.gov.aucer.gov.au
- Transport and freightPublished
- REC covers non-air transport to a REC-designated facility. Freight beyond that facility, including delivery to the buyer's site, is discretionary case by case.recgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- The standard warranty excludes de-installation, removal and reinstallation costs.recgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- No pre-registration is required for the standard warranty. ProTrust requires an REC Certified Solar Professional installation and installer registration with REC.recgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comcer.gov.aucer.gov.au
- TransferabilityPublished
- Transfers to a subsequent owner of the same unaltered solar facility while the panels remain installed at the original property. Proof of each sale is required with a claim.recgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comrecgroup.comcer.gov.aucer.gov.au
Hybrid 5000/6000 1PHiStore · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or credit at iStore's option.istore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.au
- LabourPublished
- The installer rebate is discretionary and not full labour cover.istore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.au
- Transport and freightPublished
- Accepted return postage is covered.istore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.istore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.au
- Registration conditionsPublished
- Promotional extensions may be subject to registration, as specified in the promotional flier. Section 2.1 (page 3) says an extension may be parts only or include parts and labour, and also states that promotional warranties are parts only and exclude labour and freight.istore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.istore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.auistore.net.au
Hybrid 5000/6000 3PHiStore · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- iStore will send a replacement device within 10 business days after a fault is confirmed. Where a repaired unit cannot be provided, a credit note may be issued at the market value applicable at the time of the warranty claim (warranty and service conditions, pages 4 and 5).istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auistore.net.auistore.net.au
- LabourPublished
- The fixed installer rebate is discretionary and is not full labour cover.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auistore.net.auistore.net.au
- Transport and freightPublished
- Return postage is covered after an accepted claim.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auistore.net.auistore.net.au
- Removal and reinstallationPublished
- Removal and reinstallation costs are not promised in full.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auistore.net.auistore.net.au
- Registration conditionsPublished
- Any promotional extension is subject to its published promotion and may be parts-only.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auistore.net.auistore.net.au
- TransferabilityPublished
- No express subsequent-owner transfer right was found in the governing terms.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auistore.net.auistore.net.au
HiOne T G3Hoymiles · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Hoymiles may repair or replace accepted defective product.hoymiles.comhoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.au
- LabourPublished
- Ordinary installer and commissioning labour is excluded unless separately authorized.hoymiles.comhoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.au
- Transport and freightPublished
- Return and replacement logistics are conditional on the approved claim process.hoymiles.comhoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.hoymiles.comhoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.au
- Registration conditionsPublished
- Serial, installation and claim evidence are required.hoymiles.comhoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.au
- TransferabilityPublished
- Transfer at the original installation site requires Hoymiles authorization by email.hoymiles.comhoymiles.comhoymiles.comhoymiles.comhoymiles.comcer.gov.au
S6 Three-phase LV HybridSolis · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Solis Australasia's choice: repair, a new or refurbished replacement, or refund or credit of the purchase price net of taxes and charges. A repaired or replacement product receives the greater of the original remaining term or three months, with automatic registration. Return replaced equipment within 60 days in equivalent packaging at the owner's cost; non-return can incur the current replacement price. The terms also state that remaining replacement cover becomes void five days after the payment due date, unless otherwise agreed in writing. Non-defective or excluded claims can incur call-out and assessment costs. Ordinary labour, access, removal, installation and transport remain excluded unless agreed in writing; Australian Consumer Law rights remain additional. The free five-year promotion is not automatically assigned the service scope of a paid extension option.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- LabourPublished
- Access, labour, removal and installation are excluded unless separately agreed in writing.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Transport and freightPublished
- Transport is excluded unless separately agreed; additional freight applies beyond 50 km from the nearest authorised service agent.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Removal and reinstallationPublished
- Excluded unless separately agreed in writing.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- Registration conditionsPublished
- The limited warranty requires SolisCloud registration and maintained connection, not solely the additional five years. Use authorised Australian supply and accredited installation and maintenance. Give Solis Australasia written notice within 30 days after a defect first becomes apparent, then submit the required online details, invoice, serial number and any paid-extension proof within three days of notice. The terms do not quantify an allowed offline interval. Eligibility and certificate conditions must be checked for the supplied unit.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
- TransferabilityPublished
- The transfer clauses conflict; written approval and ownership evidence may be required, so automatic transfer is not assumed.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgsolisinverters.auweb.archive.orgcer.gov.au
SDT G3GoodWe · AU priority 47Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At GoodWe's choice: configuration or software correction, spare-parts repair, or a new or refurbished replacement that is at least functionally equivalent. Replacement retains the original remaining term, extended to one year if less remains. Obtain RMA confirmation before exchange. Return the defective product within four weeks after receiving its replacement; a late return or no confirmed damage can result in charges for the replacement, delivery and associated service. Excluded claims may incur handling charges. Australian Consumer Law rights remain additional.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.augoodwe.com.au
- LabourPublished
- GoodWe may arrange a paid on-site engineer or offer a discretionary service rebate. A rebate requires prior site-visit authorisation, the rebate being claimed by the party performing the service, return and confirmation of a workmanship/material defect, and a claim within two months of authorisation. The amount requires confirmation with GoodWe. This is conditional support, not an unconditional owner-selected labour entitlement; promotional-year scope remains unestablished.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.augoodwe.com.au
- Transport and freightPublished
- Normal inbound and outbound ground freight is covered up to GoodWe's per-case rate, which must be confirmed. Excess charges and other transport methods are the claimant's responsibility. Return packaging and the four-week return deadline apply; non-return or no confirmed defect can trigger replacement, delivery and service charges. Promotional-year freight scope remains unestablished.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.augoodwe.com.au
- Removal and reinstallationPublished
- Removal and reinstallation are not an unconditional entitlement.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.augoodwe.com.au
- Registration conditionsPublished
- For the ten-year promotion, meet the stated manufacture, installation, registration and SEMS-connection dates. Claim within one month of failure through the supplying distributor or installer, escalating to GoodWe's service-ticket channel if needed. Provide model/serial, installation and failure dates, fault and prior-action details, claimant and site information. Confirm the RMA before exchange and submit its report within one month of the determined solution. The terms also warn that failure to provide a remote firmware-upgrade path can affect warranty coverage; no allowed offline interval is specified.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.augoodwe.com.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwe.com.augoodwe.com.au
- Support response targetPublished
- GoodWe states that its Australian service team will provide feedback within 48 hours. This is a feedback or contact target, not a claim decision, repair or remedy completion target.goodwe.com.au
ASTRO N7s 2.0 48-cellAstronergy · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Astronergy's sole discretion: repair, replacement, or fair-market-value compensation for the warranted wattage at the time of claim. A performance claim may instead receive replacement modules.astronergy.com.auastronergy.com.auastronergy.com.au
- LabourPublished
- No separate labour reimbursement is stated. The customer bears the costs of dis-installation, repacking, replacement installation and reinstallation.astronergy.com.auastronergy.com.auastronergy.com.au
- Transport and freightPublished
- A return requires Astronergy's RMA. The customer pays return transport first; after an accepted claim, Astronergy reimburses invoiced reasonable return transport up to a written pre-agreed amount and bears reasonable delivery transport for the repaired or replacement product. Taxes, duties, insurance and excess or delay-related costs are excluded.astronergy.com.auastronergy.com.auastronergy.com.au
- Removal and reinstallationPublished
- The customer bears the costs of dis-installation and repacking of the defective module, installation of replacement modules and reinstallation of repaired modules.astronergy.com.auastronergy.com.auastronergy.com.au
- Registration conditionsPublished
- No product-registration condition is stated. A claim must include model and serial details, installation information, proof of purchase and supporting evidence, and must be raised within 30 calendar days of discovery.astronergy.com.auastronergy.com.auastronergy.com.au
- TransferabilityPublished
- The complete warranty may be assigned to a title holder after reasonable prior written notice. The modules must remain at the original site, Astronergy must have received full payment, and the new owner must accept the warranty if asked.astronergy.com.auastronergy.com.auastronergy.com.au
Hi-MO X10 Scientist 54-cellLONGi · AU priority 48Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At LONGi's choice: repair, replacement or additional modules, residual-value refund, or payment for a warranted power shortfall.static.longi.comcer.gov.austatic.longi.comstatic.longi.comstatic.longi.comcer.gov.au
- LabourPublished
- LONGi may perform a site investigation at its own cost, but the warranty does not promise reimbursement of customer or on-site repair labour.static.longi.comcer.gov.austatic.longi.comstatic.longi.comstatic.longi.comcer.gov.au
- Transport and freightPublished
- Necessary documented claim shipping may be compensated with technical-service approval. Remedy delivery, insurance, freight and customs otherwise follow the original supply-contract Incoterms.static.longi.comcer.gov.austatic.longi.comstatic.longi.comstatic.longi.comcer.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation costs are borne by the customer.static.longi.comcer.gov.austatic.longi.comstatic.longi.comstatic.longi.comcer.gov.au
- Registration conditionsPublished
- No product pre-registration requirement is stated. Written or email notice is due within 30 days after identifying a claim, with purchase, serial, project and defect evidence.static.longi.comcer.gov.austatic.longi.comstatic.longi.comstatic.longi.comcer.gov.au
- TransferabilityPublished
- The complete warranty may transfer after written notice while the modules remain at the original site, all amounts are paid and the new owner accepts all terms.static.longi.comcer.gov.austatic.longi.comstatic.longi.comstatic.longi.comcer.gov.au
CygniDyness · AU priority 48Published1Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair/replacement of accepted defective product; replacement retains the original remaining term without renewal. Jointly approved disputed testing is initially buyer-paid, with testing and transport reimbursed if the claim proves within warranty. Unconditional site labour/removal/reinstallation costs remain unestablished. The policy preserves Australian Consumer Law rights.au.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.com
- LabourPublished
- Unconditional full-term site labour coverage was not established and is not credited.au.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.com
- Transport and freightPublished
- Conditional reimbursement of transport/testing expenses follows a valid jointly approved disputed test. This is not an unconditional full-term transport entitlement; outside-warranty costs are buyer-paid and original packaging requirements apply.au.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.com
- Removal and reinstallationPublished
- Unconditional removal and reinstallation coverage was not established and is not credited.au.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.com
- Registration conditionsPublished
- No mandatory initial app/web registration is established: unregistered owners use the supplied warranty card via email/dealer; registered owners use the app/web service route. Notify Dyness within 48 hours of discovering a defect; separate exclusion concerns failure not reported to seller/authorised service partner within two weeks. Provide purchase/serial/start-date/authorised defect evidence, logs and system/fault details. Without communications the term is three years; required link and outage tolerance remain unresolved.au.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.comau.dyness.com
- TransferabilityReviewed absence
- No warranty-transfer term was identified in the reviewed 2025 Australian Cygni warranty instrument.au.dyness.com
- Direct claim routePublished
- Dyness publishes direct APAC claim portals and contact details for Dyness Aus Pty Ltd in the Australian Cygni warranty instrument.au.dyness.com
- Conditional test freightPublished
- For disputed testing, the buyer initially bears testing and transport costs. If testing establishes a condition covered by warranty, Dyness states that the transport and testing costs will be reimbursed.au.dyness.com
- Post-warranty servicePublished
- Dyness describes discretionary paid service after warranty, with parts, labour and travel costs borne by the owner.au.dyness.com
H10S 17.8Hinen · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement of defective parts at Hinen's discretion under the model-specific battery warranty card (V3.0), which names B8900M-HA. Where no signed sales contract exists, Hinen's general service commitment applies together with the card; it lists a B8900M-A series rather than B8900M-HA and offers new-equipment replacement in the first warranty year. Which document prevails where they differ is not publicly established.au.hinen.comau.hinen.comau.hinen.comau.hinen.comcdn.shopify.comdrive.google.comdrive.google.comdrive.google.comdrive.google.comcer.gov.aucer.gov.au
- LabourPublished
- Installation and service labour are excluded.au.hinen.comau.hinen.comau.hinen.comau.hinen.comcdn.shopify.comdrive.google.comdrive.google.comdrive.google.comdrive.google.comcer.gov.aucer.gov.au
- Transport and freightPublished
- Freight entitlement is unresolved: the model-specific battery card includes reasonable freight for valid claims, but also excludes shipping in its Warranty Obligations and permits return at the claimant’s expense. The general service commitment states that Hinen takes on logistics costs during the warranty period only in the country of original sale, and the customer pays customs clearance costs. These conflicting clauses need clarification; neither unconditional coverage nor blanket exclusion is established.au.hinen.comau.hinen.comau.hinen.comau.hinen.comcdn.shopify.comdrive.google.comdrive.google.comdrive.google.comdrive.google.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are excluded.au.hinen.comau.hinen.comau.hinen.comau.hinen.comcdn.shopify.comdrive.google.comdrive.google.comdrive.google.comdrive.google.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- The model-specific battery card starts cover at first installation or six months after manufacture, whichever is earlier. Visible defects require immediate notice; other defects require written notice within ten days of discovery. Claims require serial number, dated receipt, signed installation protocol and use/defect details. Internet monitoring is required; report outages, retain local data where possible and provide qualified onsite inspection/data for unconnected claims.au.hinen.comau.hinen.comau.hinen.comau.hinen.comcdn.shopify.comdrive.google.comdrive.google.comdrive.google.comdrive.google.comcer.gov.aucer.gov.au
- TransferabilityPublished
- Transfers automatically with the building while the system remains installed.au.hinen.comau.hinen.comau.hinen.comau.hinen.comcdn.shopify.comdrive.google.comdrive.google.comdrive.google.comdrive.google.comcer.gov.aucer.gov.au
Smile G3 S5 9.3 kWhAlphaESS · AU priority 48Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair or replacement at AlphaESS's option.alphaesspartner.blob.core.windows.netalphaesspartner.blob.core.windows.netcer.gov.au
- LabourPublished
- The warranty excludes other costs such as transportation and the travelling and accommodation costs of persons providing on-site support, and it does not state who bears installer on-site labour. The end user is not charged for reasonable costs of a valid claim, including warranty processing, replacement parts and freight, and necessary and reasonably incurred claim costs may be reimbursed on documentary evidence.alphaesspartner.blob.core.windows.netalphaesspartner.blob.core.windows.netcer.gov.au
- Transport and freightPublished
- Replacement-parts freight is covered for an accepted claim.alphaesspartner.blob.core.windows.netalphaesspartner.blob.core.windows.netcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.alphaesspartner.blob.core.windows.netalphaesspartner.blob.core.windows.netcer.gov.au
- Registration conditionsPublished
- Initial serial registration and eligible installation are required.alphaesspartner.blob.core.windows.netalphaesspartner.blob.core.windows.netcer.gov.au
- TransferabilityPublished
- Non-transferable except where the products are installed in a building; the warranty transfers to a subsequent purchaser of that building or the products while they remain installed and the warranty terms are met.alphaesspartner.blob.core.windows.netalphaesspartner.blob.core.windows.netcer.gov.au
- Direct claim routePublished
- AlphaESS publishes a cloud-based complaint route with Australian email and telephone fallbacks for warranty support.alphaess.aualphaess.au
- Post-warranty servicePublished
- The Australian warranty framework describes discretionary paid out-of-warranty service; availability and cost are not guaranteed as a fixed remedy.alphaess.aualphaesspartner.blob.core.windows.net
- Service addressOpen
- The reviewed warranty PDF and the current Australian contact page publish different premises. Alpha ESS Australia Pty Ltd remains the named local entity, but the operative service address requires confirmation against the current claim route.alphaess.aualphaess.au
AP-L8.0D-S2Solplanet · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI chooses remote, factory, on-site or equivalent-value replacement, including refurbished units. Repaired/replaced units retain remaining original coverage or one year where the remaining term is shorter. Reasonable diagnosis costs may be charged if no defect is found. Original contract and claim conditions apply.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- LabourPublished
- On-site service is a selectable remedy; personnel travel/accommodation excluded. No unconditional reimbursement of owner-selected installer labour.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Transport and freightPublished
- Standard service parts, materials and specified shipment are covered, subject to written return procedure. Taxes, customs and duties are excluded. Residual extended-service clause excludes transport. Advance replacement may require return within three weeks or the specified written period.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Removal and reinstallationPublished
- No unconditional removal/reinstallation cost entitlement recovered. Warranty exclusion mentions operating temperature −10 C to 50 C; it is distinct from datasheet hardware operating limits.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Registration conditionsPublished
- No separate base-registration requirement recovered. Purchase invoice/voucher, legible typeplate and skilled-person or AISWEI-certified third-party installation are stated. Report abnormal-operation fault within one week; written defect notice and supporting records within 14 days. Default starts at earlier first installation or six months after dispatch; purchase contract can differ.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- TransferabilityPublished
- No express subsequent-owner transfer entitlement recovered in V1.8; do not infer one.solplanet.netsolplanet.netsolplanet.netcer.gov.au
Force H3XPylontech · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Pylontech may repair or replace a defective covered product; a replacement continues the original remaining term.en.pylontech.com.cnpylonwebs3.s3.amazonaws.comfortepowertech.com.aupylonwebs3.s3.amazonaws.comcer.gov.auabr.business.gov.au
- LabourPublished
- No separate reimbursement of independent on-site labour is promised.en.pylontech.com.cnpylonwebs3.s3.amazonaws.comfortepowertech.com.aupylonwebs3.s3.amazonaws.comcer.gov.auabr.business.gov.au
- Transport and freightPublished
- The warranty applies to a defective Product returned during the warranty period (page 2), and states that Pylontech only processes transportation in Australia (page 3, section 5). Blanket outbound and replacement freight reimbursement is not stated.en.pylontech.com.cnpylonwebs3.s3.amazonaws.comfortepowertech.com.aupylonwebs3.s3.amazonaws.comcer.gov.auabr.business.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation cover is not published for the exact H3X system.en.pylontech.com.cnpylonwebs3.s3.amazonaws.comfortepowertech.com.aupylonwebs3.s3.amazonaws.comcer.gov.auabr.business.gov.au
- Registration conditionsPublished
- Claims can be made to the Authorized Reseller from whom the Product was purchased or to Pylontech directly (page 2). The claim requires the original certificate of warranty declaration, the purchase invoice showing the delivery date, the warranty card provided with the Product emailed to Pylontech, and the Pylontech system log data, which the warranty describes as an indication of whether the Minimum Capacity has been achieved but not determinative. The exact system warranty states no notice period and no registered-owner claim form.en.pylontech.com.cnpylonwebs3.s3.amazonaws.comfortepowertech.com.aupylonwebs3.s3.amazonaws.comcer.gov.auabr.business.gov.au
- TransferabilityPublished
- The reviewed exact policies do not publish a general automatic subsequent-owner transfer promise.en.pylontech.com.cnpylonwebs3.s3.amazonaws.comfortepowertech.com.aupylonwebs3.s3.amazonaws.comcer.gov.auabr.business.gov.au
T-BAT H V2SolaX · AU priority 48Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Software correction, repair on or off site, or an equivalent repaired, refurbished, upgraded or new substitute at SolaX's option.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- LabourPublished
- Travel, subsistence, on-site installation, modification and normal maintenance are excluded; no uncapped third-party labour entitlement is stated.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- Transport and freightPublished
- Normal ground transport in specified Australian areas is covered up to AUD 200 per case; excess and alternative transport costs remain with the claimant.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation costs are not stated as an unconditional entitlement.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- Authorised supply, installation, activation and registration conditions apply; claims require exact model, serial and installation evidence. Battery additions after one year require prior SolaX consent.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- TransferabilityPublished
- No automatic subsequent-owner transfer right was found in the current linked terms.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- AU approval windowPublished
- All four exact queued configurations are listed in the reviewed AU CEC battery event source through 22 September 2026. The prior recorded expiry was 8 August 2026.cer.gov.aucer.gov.au
- Governing warrantyPublished
- The current linked Australian warranty names every exact V2 configuration for 10 years, limits transport support and excludes an unconditional full labour and reinstallation entitlement.au.solaxpower.comau.solaxpower.com
sonnenBatterie Evosonnen · AU priority 46Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement with new or refurbished product at sonnen's discretion, subject to Australian Consumer Law.sonnen.com.aumedia.sonnengroup.commedia.sonnengroup.commedia.sonnengroup.comsonnen.com.aucer.gov.au
- LabourPublished
- Covered transport, travel, and labour are capped together at AUD 200.sonnen.com.aumedia.sonnengroup.commedia.sonnengroup.commedia.sonnengroup.comsonnen.com.aucer.gov.au
- Transport and freightPublished
- Covered transport, travel, and labour are capped together at AUD 200.sonnen.com.aumedia.sonnengroup.commedia.sonnengroup.commedia.sonnengroup.comsonnen.com.aucer.gov.au
- Removal and reinstallationPublished
- No uncapped removal and reinstallation entitlement is stated.sonnen.com.aumedia.sonnengroup.commedia.sonnengroup.commedia.sonnengroup.comsonnen.com.aucer.gov.au
- Registration conditionsPublished
- Commissioning evidence, authorised installation, internet connectivity, and remote software updates are warranty conditions.sonnen.com.aumedia.sonnengroup.commedia.sonnengroup.commedia.sonnengroup.comsonnen.com.aucer.gov.au
- TransferabilityPublished
- Prior written sonnen consent is required; consent will not be unreasonably withheld.sonnen.com.aumedia.sonnengroup.commedia.sonnengroup.commedia.sonnengroup.comsonnen.com.aucer.gov.au
Home Hub Single-PhaseSolarEdge · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or credit at SolarEdge's option.marketing.solaredge.comknowledge-center.solaredge.comcer.gov.ausolaredge.com
- LabourPublished
- Labour and travel are expressly excluded unless separately agreed.marketing.solaredge.comknowledge-center.solaredge.comcer.gov.ausolaredge.com
- Transport and freightPublished
- Eligible RMA and replacement freight is covered.marketing.solaredge.comknowledge-center.solaredge.comcer.gov.ausolaredge.com
- Removal and reinstallationPublished
- Removal and reinstallation are expressly excluded unless separately agreed.marketing.solaredge.comknowledge-center.solaredge.comcer.gov.ausolaredge.com
- Registration conditionsPublished
- Extensions to 20 or 25 years require timely purchase and online registration.marketing.solaredge.comknowledge-center.solaredge.comcer.gov.ausolaredge.com
- TransferabilityPublished
- The warranty may be transferred to any assignee for the remaining term, provided the products are not moved outside their original country of installation and any reinstallation follows the installation documentation (Limited Product Warranty, December 2025, page 1).marketing.solaredge.comknowledge-center.solaredge.comcer.gov.ausolaredge.com
PowerAll ESI T1SOFAR · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- SOFAR may repair on or off site, replace, or pay repair or replacement costs.au.sofarsolar.comau.sofarsolar.comsofarsolar.comsofarsolar.comcer.gov.ausofarsolar.com
- LabourPublished
- Necessary product labour is covered; third-party site labour is excluded unless SOFAR authorises a discretionary rebate.au.sofarsolar.comau.sofarsolar.comsofarsolar.comsofarsolar.comcer.gov.ausofarsolar.com
- Transport and freightPublished
- One freight movement to the end user is covered; express, travel and broader transport are excluded.au.sofarsolar.comau.sofarsolar.comsofarsolar.comsofarsolar.comcer.gov.ausofarsolar.com
- Removal and reinstallationPublished
- No unconditional full removal and reinstallation entitlement is stated.au.sofarsolar.comau.sofarsolar.comsofarsolar.comsofarsolar.comcer.gov.ausofarsolar.com
- Registration conditionsPublished
- No baseline registration or continuous cloud condition is stated. Claims require serial, invoice, fault and system evidence and must be reported within one month.au.sofarsolar.comau.sofarsolar.comsofarsolar.comsofarsolar.comcer.gov.ausofarsolar.com
- TransferabilityPublished
- No automatic subsequent-owner transfer right is stated.au.sofarsolar.comau.sofarsolar.comsofarsolar.comsofarsolar.comcer.gov.ausofarsolar.com
Hi-MO 9 72HYDLONGi · AU priority 52Published8Reviewed absence0Not applicable1Open
- RemedyReviewed absence
- No exact-product Australian repair, replacement or refund remedy was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- LabourReviewed absence
- No exact-product Australian labour or installer-reimbursement commitment was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- Transport and freightReviewed absence
- No exact-product Australian freight or transport-cost commitment was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- Removal and reinstallationReviewed absence
- No exact-product Australian removal or reinstallation-cost commitment was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- Registration conditionsReviewed absence
- No exact-product Australian registration condition or registration-based extension was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- TransferabilityReviewed absence
- No exact-product Australian warranty-transfer term was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- Governing warrantyOpen
- No exact LR7-72HYD Australian governing warranty instrument was identified. The reviewed product page and datasheet state warranty duration but do not establish the Australian claim, remedy, labour, freight, transfer or end-of-service terms.longi.comstatic.longi.com
- Warranty counterpartyReviewed absence
- No exact-product Australian voluntary-warranty legal counterparty was established by the reviewed Hi-MO 9 materials.longi.comstatic.longi.com
- Warranty claim routeReviewed absence
- No exact-product Australian warranty claim or RMA route was established by the reviewed Hi-MO 9 product materials. The separate Australian support channel is not treated as proof of the governing warranty claim process.longi.comstatic.longi.com
Home Battery 400VSolarEdge · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or credit at SolarEdge's option.knowledge-center.solaredge.comknowledge-center.solaredge.comcer.gov.au
- LabourPublished
- Labour and travel are excluded.knowledge-center.solaredge.comknowledge-center.solaredge.comcer.gov.au
- Transport and freightPublished
- Eligible outbound replacement shipping is covered.knowledge-center.solaredge.comknowledge-center.solaredge.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are excluded; moving the battery can end coverage.knowledge-center.solaredge.comknowledge-center.solaredge.comcer.gov.au
- Registration conditionsPublished
- Proof of ownership and original-site conditions apply; no transfer deadline is stated.knowledge-center.solaredge.comknowledge-center.solaredge.comcer.gov.au
- TransferabilityPublished
- Transfers to an assignee for the remaining term if the battery stays installed at the original site.knowledge-center.solaredge.comknowledge-center.solaredge.comcer.gov.au
IQ8ACEnphase · AU priority 59Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or depreciated refund at Enphase's option.enphase.comenphase.comenphase.comenphase.comcer.gov.au
- LabourPublished
- The IQ8 product warranty excludes labour costs incurred by the owner.enphase.com
- Transport and freightPublished
- Eligible RMA and replacement freight is covered.enphase.comenphase.comenphase.comenphase.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are excluded; a separate installer program is conditional and shorter.enphase.comenphase.comenphase.comenphase.comcer.gov.au
- Registration conditionsPublished
- Ownership change must be notified within 30 days; gateway activation conditions apply.enphase.comenphase.comenphase.comenphase.comcer.gov.au
- TransferabilityPublished
- Transfers at the original site after the ownership form, fee and notice are completed within 30 days.enphase.comenphase.comenphase.comenphase.comcer.gov.au
- Conditional labour reimbursementPublished
- A separate installer labour-reimbursement program may reimburse eligible installer work for an IQ8 Microinverter within 10 years of activation. Eligibility requires the published program conditions and prior RMA process; it is not general owner labour cover.enphase.com
- Support availabilityPublished
- Enphase publishes 24-hour, seven-day telephone support for Australia.enphase.com
- Support response targetPublished
- Enphase publishes an email-response target of within two business days. This is an enquiry-response target, not a warranty decision, replacement dispatch or repair completion target.enphase.com
T-BAT HSSolaX · AU priority 58Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Software correction, repair on or off site, or an equivalent repaired, refurbished, upgraded or new substitute at SolaX's option.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- LabourPublished
- Travel, subsistence, on-site installation, modification and normal maintenance are excluded; no uncapped third-party labour entitlement is stated.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- Transport and freightPublished
- Normal ground transport in specified Australian areas is covered up to AUD 200 per case; excess and alternative transport costs remain with the claimant. Section 6 also quotes a standard service charge of AUD 150 (excluding GST) per case for a defective product found damaged after checking the returned product, requires contact with SolaX before a site visit, and does not clearly establish who pays or receives that amount. Where no damage is found after checking the returned product, SolaX invoices the claimant for the replacement unit plus delivery and associated service charges. Section 4 states that SolaX seeks reimbursement of labour, travel, delivery and replacement-unit costs where a replaced product is found free from defects or not covered.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation costs are not stated as an unconditional entitlement.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- Registration conditionsPublished
- Authorised supply, installation, activation and registration conditions apply; claims require exact model, serial and installation evidence. Battery additions after one year require prior SolaX consent.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- TransferabilityPublished
- No automatic subsequent-owner transfer right was found in the current linked terms.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.au
- AU approval windowPublished
- All 12 exact queued configurations are listed in the reviewed AU CEC battery event source through 23 October 2026. The prior recorded expiry was 8 September 2026.cer.gov.aucer.gov.au
- Governing warrantyPublished
- The current linked Australian warranty names every exact HS configuration for 10 years, limits transport support and excludes an unconditional full labour and reinstallation entitlement.au.solaxpower.comau.solaxpower.com
HM6ESY SUNHOME · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement, potentially with refurbished goods/parts. Repaired or replaced products retain the original remaining performance warranty without extension. Accepted reasonable claim costs require documentary evidence and are capped at A$180 plus GST per claim; invalid-claim costs are allocated to the customer up to the same stated cap, subject to ACL rights.esysunhome.comesysunhome.comesysunhome.comesysunhome.com
- LabourPublished
- Accepted dismantling and installation labour shares the combined A$180 plus GST per-claim cap with processing, parts and shipping; this is not an uncapped site-labour promise. Personnel travel, transport and accommodation are excluded.esysunhome.comesysunhome.comesysunhome.comesysunhome.com
- Transport and freightPublished
- Accepted replacement parts/product shipping shares the combined A$180 plus GST per-claim cap. Personnel travel/transport/accommodation are excluded; documentary cost evidence is required.esysunhome.comesysunhome.comesysunhome.comesysunhome.com
- Removal and reinstallationPublished
- Accepted faulty-battery dismantling and installation shares the combined A$180 plus GST per-claim cap; no separate unlimited removal/reinstallation entitlement.esysunhome.comesysunhome.comesysunhome.comesysunhome.com
- Registration conditionsPublished
- Commissioning requires stable Internet or 4G connection and continuous online monitoring. Network outage/faults require prompt notification and supporting photos/logs; offline claims require authorized site inspection/data collection. Report failure within ten working days and submit a claim within one month of fault diagnosis; these are separate clocks. Provide purchase, serial, installation/commissioning evidence and signed commissioning report. Installation within six months of production and first-year-only capacity expansion are warranty conditions; added modules inherit the original remaining term.esysunhome.comesysunhome.comesysunhome.comesysunhome.com
- TransferabilityPublished
- Transfer requires the product to remain at its original installation site and simultaneous transfer of ownership of both site and product. No later-owner registration deadline is specified in the reviewed policy.esysunhome.comesysunhome.comesysunhome.comesysunhome.com
AP-L15.0-SSolplanet · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI may repair or replace accepted defective hardware under the applicable coverage path.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.au
- LabourPublished
- On-site service may be supplied during standard coverage; it is not unconditional reimbursement of every installer cost.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.au
- Transport and freightPublished
- Within the standard period AISWEI bears the costs of spare parts, materials and shipment of the defective and replacement product (Article 4.2), excluding taxes, customs and duties and travel and accommodation costs for on-site personnel. Where the remedy is factory repair or replacement, the customer returns the defective product as AISWEI requires (Article 4.4). Article 4.3 limits any extended period to parts, materials or the replacement product and excludes shipment; the Article 2.1.1 table in V1.8 schedules no extended period for AP-L series batteries, although a footnote referring to Option 1 and Article 4.3 remains.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not promised unconditionally.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.au
- Registration conditionsPublished
- No separate registration condition is stated in the Battery Factory Quality Warranty Terms for Australia, revision V1.8. The standard period starts at the earlier of completed first installation or six months after dispatch from AISWEI, unless the purchase contract differs (Article 2.1.1). Service requires a valid purchase invoice or voucher, a legible type plate, installation by a skilled person or an AISWEI-certified installer, and a fault report within one week (Article 3.1); a written defect notice is due within 14 days (Article 5.1.1). The user manual (UM0095, page 40) also asks for the factory warranty card.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the reviewed warranty.solplanet.netsolplanet.netsolplanet.netsolplanet.netcer.gov.au
Infinity RT B54HBT 54-cellDMEGC Solar · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At DMEGC Solar's choice: repair, replacement, additional modules, residual-value refund, or payment for a warranted power shortfall.dmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comcer.gov.aucer.gov.audmegcsolar.comdmegcsolar.comdmegcsolar.com
- LabourPublished
- Performance analysis, inspection, diagnosis, removal and reinstallation costs are not covered.dmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comcer.gov.aucer.gov.audmegcsolar.comdmegcsolar.comdmegcsolar.com
- Transport and freightPublished
- DMEGC Solar bears shipping for its additional supply, repair or replacement obligations on the original Incoterms delivery basis.dmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comcer.gov.aucer.gov.audmegcsolar.comdmegcsolar.comdmegcsolar.com
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation costs remain with the customer.dmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comcer.gov.aucer.gov.audmegcsolar.comdmegcsolar.comdmegcsolar.com
- Registration conditionsPublished
- No product pre-registration is stated. A written claim is due within 30 days after discovery and requires purchase, serial, warranty-start, model, site and defect evidence.dmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comcer.gov.aucer.gov.audmegcsolar.comdmegcsolar.comdmegcsolar.com
- TransferabilityPublished
- The warranty may be assigned in whole after written notice while the modules remain at their original installation position.dmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comdmegcsolar.comcer.gov.aucer.gov.audmegcsolar.comdmegcsolar.comdmegcsolar.com
vBox 14VoltX · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Critical replacement parts and remote support. The warranty states that the technical response is initiated within two business days and that critical parts can be available within seven business days. It also states that part arrival time is subject to customs conditions.voltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.aucer.gov.au
- LabourPublished
- On-site labour and travel are excluded.voltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.aucer.gov.au
- Transport and freightPublished
- Star Charge bears the shipping cost of covered replacement critical parts, delivered to the appointed customer address. The defective parts are returned at the customer's own cost, with a non-conformance report, to an appointed location within 15 business days of receiving the replacement parts.voltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.aucer.gov.au
- Removal and reinstallationPublished
- Removal, reinstallation and site restoration are excluded.voltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.aucer.gov.au
- Registration conditionsPublished
- The warranty starts 90 days after shipment, applies only to the original customer in the country or region of purchase, and critical-part claims are accepted after warranty activation. Remote monitoring access to operating data must be agreed before a claim. Listed exclusions include installation within 500 metres of the coastline and equipment not bought from Star Charge or its authorised sales channel. The warranty also states that its terms do not exclude Australian Consumer Law guarantees.voltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.aucer.gov.au
- TransferabilityPublished
- The governing warranty states that it is non-transferable.voltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.auvoltxcommercial.com.aucer.gov.au
All-in-One AC-CoupledGivEnergy · AU priority 56Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement with new or refurbished goods at the supplier's discretion, subject to Australian Consumer Law.givenergy.comgivenergy.comgivenergy.comgivenergy.comgivenergy.comcer.gov.augivenergy.com
- LabourPublished
- No unconditional owner or site-labour entitlement is stated.givenergy.comgivenergy.comgivenergy.comgivenergy.comgivenergy.comcer.gov.augivenergy.com
- Transport and freightPublished
- No unconditional freight entitlement is stated.givenergy.comgivenergy.comgivenergy.comgivenergy.comgivenergy.comcer.gov.augivenergy.com
- Removal and reinstallationPublished
- Not promised as an unconditional entitlement.givenergy.comgivenergy.comgivenergy.comgivenergy.comgivenergy.comcer.gov.augivenergy.com
- Registration conditionsPublished
- Commissioning by the required approved installer and GivEnergy-certified technician must occur through the app or portal within the specified 30-day mounting/connectivity window. Remote updates and health checks require internet connectivity. More than 10% offline time or an outage exceeding 14 consecutive days from installation may reduce cover to a 12-month warranty from commissioning.givenergy.comgivenergy.comgivenergy.comgivenergy.comgivenergy.comcer.gov.augivenergy.com
- TransferabilityPublished
- Conditional written same-site transfer with proof of ownership and continued connectivity.givenergy.comgivenergy.comgivenergy.comgivenergy.comgivenergy.comcer.gov.augivenergy.com
Primo GEN24 SC / Plus SCFronius · AU priority 66Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Fronius Warranty Plus provides the applicable repair or replacement service under the governing warranty conditions.fronius.comfronius.comfronius.commanuals.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- LabourPublished
- The Australian warranty page states that servicing is covered by Warranty Plus.fronius.comfronius.comfronius.commanuals.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- Transport and freightPublished
- The Australian warranty page states that transport costs are covered by Warranty Plus, subject to country conditions.fronius.comfronius.comfronius.commanuals.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- Removal and reinstallationPublished
- Approved replacement service is covered under Warranty Plus.fronius.comfronius.comfronius.commanuals.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- Registration conditionsPublished
- Solar.web registration is required for the free extension to ten years; Fronius states a 30-month registration window for newly commissioned eligible inverters.fronius.comfronius.comfronius.commanuals.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
- TransferabilityPublished
- The remaining claim rights pass with ownership of the covered inverter.fronius.comfronius.comfronius.commanuals.fronius.comfronius.comfronius.comfronius.comfronius.comcer.gov.au
SPH6000TL-HU-AUGrowatt · AU priority 69Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- On-site repair or replacement at Growatt's option.au.growatt.comau.growatt.comau.growatt.comproductsafety.gov.aucer.gov.au
- LabourPublished
- Later warranty years exclude labour.au.growatt.comau.growatt.comau.growatt.comproductsafety.gov.aucer.gov.au
- Transport and freightPublished
- Later warranty years exclude logistics.au.growatt.comau.growatt.comau.growatt.comproductsafety.gov.aucer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not a full-term entitlement.au.growatt.comau.growatt.comau.growatt.comproductsafety.gov.aucer.gov.au
- Registration conditionsPublished
- Paid extensions to 15 or 20 years must be purchased within two years.au.growatt.comau.growatt.comau.growatt.comproductsafety.gov.aucer.gov.au
- TransferabilityPublished
- The governing Australian warranty states that it is non-transferable.au.growatt.comau.growatt.comau.growatt.comproductsafety.gov.aucer.gov.au
- Replacement dispatch targetPublished
- Growatt states that it generally dispatches a service replacement within five business days. This is a dispatch target within the service process, subject to stock and process conditions; it is not a claim-approval or completed-remedy target.au.growatt.com
- Post-warranty spare partsPublished
- Growatt states that paid spare parts remain available after warranty under the pricing conditions published on its Australian warranty page.au.growatt.com
- Discontinuation noticePublished
- Growatt states that the direct purchaser will be informed at least six months before production of a product or accessory ceases. The stated recipient is the direct purchaser, not necessarily the end user.au.growatt.com
S6 PLUS Single-Phase HybridSolis · AU priority 68Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Under the Solis Standard Limited Warranty, Solis Australasia may, at its election, replace or repair the product, or refund or credit the purchase price net of taxes, charges and levies paid (clause J.a). Paid extension options carry their own service scope (clause J.b).solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgcer.gov.ausolisinverters.auweb.archive.org
- LabourPublished
- Removal and installation labour are excluded unless separately agreed.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgcer.gov.ausolisinverters.auweb.archive.org
- Transport and freightPublished
- Transport is excluded unless separately agreed; the owner bears additional freight where the premises are more than 50 km from the nearest authorised service agent.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgcer.gov.ausolisinverters.auweb.archive.org
- Removal and reinstallationPublished
- Removal and reinstallation are excluded unless separately agreed.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgcer.gov.ausolisinverters.auweb.archive.org
- Registration conditionsPublished
- The limited warranty, not only the further five years, requires SolisCloud registration and a maintained SolisCloud connection (clauses A and E). The terms do not quantify an allowed offline interval. Paid 10, 15 and 20-year options are available (clause J).solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgcer.gov.ausolisinverters.auweb.archive.org
- TransferabilityPublished
- Clause G.1 states that, subject to clause G.2, the warranty is provided only to the owner and is not transferable without Ginlong Solis's written approval. Clause G.2 states that the warranty is transferable and a claim may be made where the claimant can show ownership and provides a copy of proof of purchase and, where applicable, proof of payment for an extended warranty.solisinverters.ausolisinverters.ausolisinverters.auweb.archive.orgcer.gov.ausolisinverters.auweb.archive.org
- Direct claim routePublished
- Solis Australasia publishes a direct after-sales service form plus Australian telephone and email routes.solisinverters.au
- Uncollected repair conditionPublished
- Solis states that it accepts no custody responsibility for a repaired unit left uncollected for more than 90 days after check-in.solisinverters.au
TOPHiKu6 48TDCanadian Solar · AU priority 66Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- CSI Solar may repair, replace, add modules, or provide the applicable fair-market-value or output-gap refund.static.csisolar.comstatic.csisolar.comcsisolar.comcsisolar.comcer.gov.au
- LabourPublished
- Reasonable repair material and labour are covered when CSI Solar selects repair. Removal, installation and reinstallation remain with the buyer.static.csisolar.comstatic.csisolar.comcsisolar.comcsisolar.comcer.gov.au
- Transport and freightPublished
- After authorization, CSI Solar covers reasonable transport to its nominated point and return transport for the selected remedy. Taxes, duties, insurance and buyer-cooperation costs remain excluded.static.csisolar.comstatic.csisolar.comcsisolar.comcsisolar.comcer.gov.au
- Removal and reinstallationPublished
- Removal, installation and reinstallation remain with the buyer unless CSI Solar agrees otherwise in signed writing.static.csisolar.comstatic.csisolar.comcsisolar.comcsisolar.comcer.gov.au
- Registration conditionsPublished
- No product registration condition is stated. Claims require prompt written notice, serial numbers and purchase evidence.static.csisolar.comstatic.csisolar.comcsisolar.comcsisolar.comcer.gov.au
- TransferabilityPublished
- The warranty transfers to a later legal title holder while the modules remain at the original installation location. No product registration condition is stated.static.csisolar.comstatic.csisolar.comcsisolar.comcsisolar.comcer.gov.au
MIN TL-XH2Growatt · AU priority 69Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Growatt chooses repair, onsite repair or equivalent-value replacement based on model and age. Replacement retains the remaining warranty term. Replacement-related monitoring or component incompatibility costs are excluded. Australian Consumer Law guarantees are expressly preserved.au.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.au
- LabourPublished
- For replacement after year five, the factory terms exclude labour and compensation costs; statutory liability and Australian Consumer Law guarantees remain.au.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.au
- Transport and freightPublished
- For replacement after year five, the factory terms exclude logistics costs; statutory liability and Australian Consumer Law guarantees remain.au.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.au
- Removal and reinstallationPublished
- Factory terms exclude disassembly and installation costs unless statutory liability applies; Australian Consumer Law guarantees are expressly preserved.au.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.au
- Registration conditionsPublished
- Report problem signs to the supplier within 14 days. Claims require the completed warranty card, purchase invoice, installation invoice or commissioning report, and extension card where applicable. Cover begins at installation if within six months of Growatt delivery; otherwise it begins six months after delivery. Paid extensions must be bought within two years of delivery.au.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.au
- TransferabilityPublished
- The governing warranty card states that coverage is non-transferable.au.growatt.comau.growatt.comau.growatt.comau.growatt.comcleanenergycouncil.org.au
- Replacement dispatch targetPublished
- Growatt states that it generally dispatches a service replacement within five business days. This is a dispatch target within the service process, subject to stock and process conditions; it is not a claim-approval or completed-remedy target.au.growatt.com
- Post-warranty spare partsPublished
- Growatt states that paid spare parts remain available after warranty under the pricing conditions published on its Australian warranty page.au.growatt.com
- Discontinuation noticePublished
- Growatt states that the direct purchaser will be informed at least six months before production of a product or accessory ceases. The stated recipient is the direct purchaser, not necessarily the end user.au.growatt.com
Hybrid Battery System G3Redback Technologies · AU priority 66Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Redback may repair onsite or offsite or replace an accepted enclosure or inverter claim (vD502 clause 5.1). Pylontech may repair or replace an accepted US5000 module claim, and its warranty also states a ten-year time-value replacement guarantee with fair value calculated on linear depreciation over ten years (Pylontech section 4). If the product is no longer available, Pylontech may replace it with a refurbished or different product or parts with equivalent functions and performance.digital.redbacktech.comdigital.redbacktech.comstatic.redbacktech.comcer.gov.aucer.gov.auredbacktech.comdigital.redbacktech.comsolar.vic.gov.ausynergy.net.au
- LabourPublished
- No unrestricted third-party labour or removal-and-reinstallation reimbursement is promised.digital.redbacktech.comdigital.redbacktech.comstatic.redbacktech.comcer.gov.aucer.gov.auredbacktech.comdigital.redbacktech.comsolar.vic.gov.ausynergy.net.au
- Transport and freightPublished
- Pylontech states that it processes transport within Australia, but unconditional owner freight cover is not promised.digital.redbacktech.comdigital.redbacktech.comstatic.redbacktech.comcer.gov.aucer.gov.auredbacktech.comdigital.redbacktech.comsolar.vic.gov.ausynergy.net.au
- Removal and reinstallationPublished
- No unrestricted removal and reinstallation entitlement is stated.digital.redbacktech.comdigital.redbacktech.comstatic.redbacktech.comcer.gov.aucer.gov.auredbacktech.comdigital.redbacktech.comsolar.vic.gov.ausynergy.net.au
- Registration conditionsPublished
- Compliant installation, cloud availability and the requested purchase, serial, installation and operating evidence are conditions.digital.redbacktech.comdigital.redbacktech.comstatic.redbacktech.comcer.gov.aucer.gov.auredbacktech.comdigital.redbacktech.comsolar.vic.gov.ausynergy.net.au
- TransferabilityPublished
- Transfer is available at the original installation after new-owner registration. Relocation requires prior written approval.digital.redbacktech.comdigital.redbacktech.comstatic.redbacktech.comcer.gov.aucer.gov.auredbacktech.comdigital.redbacktech.comsolar.vic.gov.ausynergy.net.au
AP-L15.0D-SSolplanet · AU priority 66Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- AISWEI may repair or replace accepted defective hardware under the applicable coverage path.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- LabourPublished
- On-site service may be supplied during standard coverage; it is not unconditional reimbursement of every installer cost.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Transport and freightPublished
- Standard coverage under Article 4.2 includes parts, materials and shipping costs. V1.8 Article 2.1.1 lists no extended warranty period, although Article 4.3 still describes extended-period costs.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation cost is not promised unconditionally.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- Registration conditionsPublished
- Warranty V1.8, Article 2.1.1, lists a 10-year standard warranty period for the battery series including AP-L, unless otherwise agreed in the related purchase contract. The standard period starts from the earlier of first installation completion or 6 months after AISWEI dispatch. The five-plus-five option in V1.7 is deleted in V1.8; the 20 September 2026 revision-history date does not establish retroactive coverage for earlier purchases.solplanet.netsolplanet.netsolplanet.netcer.gov.au
- TransferabilityPublished
- No subsequent-owner transfer right was found in the reviewed warranty.solplanet.netsolplanet.netsolplanet.netcer.gov.au
X1-Hybrid G4SolaX · AU priority 76Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At SolaX's choice: a software or configuration fix, on-site or off-site repair, or a new, repaired, refurbished or upgraded substitute with at least equivalent functions. Unauthorised exchanges, excluded faults or no confirmed defect can incur labour, travel, delivery and replacement charges. The document gives both six-week and 30-day return limits; no longer period is assumed. The minimum one-year replacement extension appears in the battery section and is not established for this inverter. Costs of adapting other equipment to an improved substitute are excluded. Australian Consumer Law rights remain additional.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.auau.solaxpower.com
- LabourPublished
- Travel, subsistence, on-site installation, modification and normal maintenance costs are excluded. On-site service requires prior authorisation. The instrument quotes a standard service charge of AUD 150 excluding GST for a confirmed defective product, but does not clearly establish who receives or pays that amount; an unconditional owner-selected labour entitlement is not established.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.auau.solaxpower.com
- Transport and freightPublished
- In certain Australian areas, normal inbound and outbound ground transport is covered up to AUD 200 per case. The claimant pays excess charges and other transport methods, and must confirm the return schedule and use suitable packaging. Six-week and 30-day return clauses conflict. No confirmed defect can trigger charges for the replacement, delivery and associated service.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.auau.solaxpower.com
- Removal and reinstallationPublished
- Removal and reinstallation are not fully covered.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.auau.solaxpower.com
- Registration conditionsPublished
- Register promptly after commissioning with purchase invoice, inverter serial and contact details. Claim through the supplier or installer, escalating to SolaX service if needed; supply fault, installation and failure details, a claim form and purchase or commissioning evidence. Obtain SolaX consent and RMA confirmation before exchange. The document gives both one-month and four-week failure-notice deadlines; the difference remains unresolved. Completely off-grid hybrid installations require annual inspection by a qualified electrician with documented results. Optional paid extensions have their own early-purchase conditions and are not presumed included.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.auau.solaxpower.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.au.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.auau.solaxpower.com
H2 S3SAJ · AU priority 76Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- SAJ may repair, replace, provide a functionally equivalent product or refund the then-current market price of an equivalent product.saj-electric.comau.saj-electric.comsaj-electric.comcer.gov.au
- LabourPublished
- Approved repair costs are covered, but an unconditional full-term third-party site-labour entitlement is not stated.saj-electric.comau.saj-electric.comsaj-electric.comcer.gov.au
- Transport and freightPublished
- An unconditional full-term transport entitlement is not stated.saj-electric.comau.saj-electric.comsaj-electric.comcer.gov.au
- Removal and reinstallationPublished
- An unconditional removal and reinstallation entitlement is not stated.saj-electric.comau.saj-electric.comsaj-electric.comcer.gov.au
- Registration conditionsPublished
- A claim requires the model and serial number, invoice and warranty certificate, the warranty-card information, fault details and system information.saj-electric.comau.saj-electric.comsaj-electric.comcer.gov.au
- TransferabilityPublished
- An express automatic subsequent-owner transfer right was not located in the reviewed warranty.saj-electric.comau.saj-electric.comsaj-electric.comcer.gov.au
EQ4800 High-Voltage StackFoxESS · AU priority 76Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Fox ESS liability is limited to replacement, repair, refund and compensation. Repaired or replaced product keeps the remaining term of the original warranty, without renewal. Where a product is no longer available, Fox may replace it with an alternative of equivalent functions and performance (V2.7 sections iii and viii).au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.com
- LabourPublished
- Unconditional end-user site labour coverage is not established. Installer eligibility/service-rebate references do not specify a guaranteed amount in the reviewed instrument; appointing another installer where the original is insolvent or the site remote is at the end-user/installer expense. ACL rights remain preserved.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.com
- Transport and freightPublished
- Installer must arrange faulty-product return shipping within 30 days of replacement receipt. Failure forfeits the referenced service rebate, whose amount/complete eligibility is not defined here. Unconditional freight cover is not established; an ineligible/no-defect return may incur inspection charges or full replacement costs.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.com
- Registration conditionsPublished
- Policy precondition requires registration and connection to the Fox ESS website at commissioning. It does not specify continuous Internet access or outage tolerance. A later clause recommends registration within six weeks and says within 36 months; no override of commissioning is inferred. Installer/Fox-authorized personnel submit fault details, contact information and RMA evidence; Fox approval is required before replacement.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.au.fox-ess.comau.fox-ess.comfox-ess.comau.fox-ess.comcer.gov.auau.fox-ess.com
RSM108-11 54-cellRisen · AU priority 76Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- A2[2024]: at Risen's option, repair or replacement with a new or remanufactured equivalent. A2[2026] dual-glass and AU/NZ rooftop warranties: at Risen's sole discretion, additional modules to cover a power gap, repair or replacement, or a refund of residual value or of the output-gap value, whichever is lower, at a market price set by Risen.cer.gov.auweb.archive.orges.risenenergy.com
- LabourPublished
- A2[2024] states repair or replacement at no charge for parts or labor. The A2[2026] documents do not repeat that wording. All three state that Risen does not bear removal, installation or reinstallation costs (clause 11).cer.gov.auweb.archive.orges.risenenergy.com
- Transport and freightPublished
- After prior authorisation, return and reshipment follow the Incoterms used between supplier and purchaser.cer.gov.auweb.archive.orges.risenenergy.com
- Removal and reinstallationPublished
- Removal, installation and reinstallation are not covered.cer.gov.auweb.archive.orges.risenenergy.com
- Registration conditionsPublished
- No pre-registration is stated; claims require purchase, product and defect evidence plus return authorisation.cer.gov.auweb.archive.orges.risenenergy.com
- TransferabilityPublished
- Transfers with original proof of purchase while the modules remain at the original site and the prior owner has not breached the warranty.cer.gov.auweb.archive.orges.risenenergy.com
KHFoxESS · AU priority 86Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- FoxESS may repair or replace an approved defective product under the governing terms.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auausnetservices.com.auau.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.com
- LabourPublished
- The warranty does not establish an uncapped owner-selected labour entitlement; approved service is subject to FoxESS processes and limits.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auausnetservices.com.auau.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.com
- Transport and freightPublished
- Transport support is subject to the governing claim process and exclusions; no uncapped transport entitlement is stated.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auausnetservices.com.auau.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.com
- Removal and reinstallationPublished
- No uncapped removal and reinstallation entitlement was established in the governing terms.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auausnetservices.com.auau.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.com
- Registration conditionsPublished
- Version 4.0 (1 April 2026) no longer contains the registration clause that Version 3.4 carried as clause viii. Its FoxPlus clause refers to registration on the FoxESS website within 36 months of manufacture and cites section 8, which in Version 4.0 is the claim process. The claim process (clause viii) requires the installer to supply the model, fault code, fault details and an RMA form with evidence.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auausnetservices.com.auau.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.com
- TransferabilityPublished
- No express subsequent-owner transfer right was found in the governing Australian inverter warranty.au.fox-ess.comau.fox-ess.comau.fox-ess.comcer.gov.auausnetservices.com.auau.fox-ess.comau.fox-ess.comau.fox-ess.comau.fox-ess.com
Powerwall 3 Integrated InverterTesla · AU priority 86Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or market-value refund at Tesla's option.energylibrary.tesla.comenergylibrary.tesla.comcer.gov.au
- LabourPublished
- Unconditional labour cover is not stated.energylibrary.tesla.comenergylibrary.tesla.comcer.gov.au
- Transport and freightPublished
- Unconditional freight cover is not stated.energylibrary.tesla.comenergylibrary.tesla.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are not expressly covered; unapproved relocation can void cover.energylibrary.tesla.comenergylibrary.tesla.comcer.gov.au
- Registration conditionsPublished
- Registration and internet connectivity are linked to the full ten-year term (page 3). If the Powerwall is not registered or is not connected to the internet for an extended period, Tesla states it may not be able to honour the full ten years, and that it will always honour the warranty for at least four years from first installation, subject to the exclusions and limitations.energylibrary.tesla.comenergylibrary.tesla.comcer.gov.au
- TransferabilityPublished
- A subsequent owner may claim for the remaining term with proof of ownership.energylibrary.tesla.comenergylibrary.tesla.comcer.gov.au
SBR High-Voltage StackSungrow · AU priority 88Published0Reviewed absence0Not applicable1Open
- RemedyPublished
- Repair, equivalent replacement or depreciated refund at Sungrow's option.sungrowpower.comaus.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.auinfo-support.sungrowpower.com
- LabourPublished
- A standard service rebate contributes to approved repair labour; travel, subsistence and full installation costs are excluded.sungrowpower.comaus.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.auinfo-support.sungrowpower.com
- Transport and freightPublished
- Standard ground freight is covered up to AUD 200 for an approved claim.sungrowpower.comaus.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.auinfo-support.sungrowpower.com
- Removal and reinstallationPublished
- No unconditional removal and reinstallation entitlement is stated beyond the standard service rebate.sungrowpower.comaus.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.auinfo-support.sungrowpower.com
- Registration conditionsPublished
- Portal registration is encouraged; iSolarCloud monitoring and complete performance data are material warranty conditions.sungrowpower.comaus.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.auinfo-support.sungrowpower.com
- TransferabilityPublished
- The warranty is limited to the original purchaser or supplied end user and is otherwise non-transferable.sungrowpower.comaus.sungrowpower.comservice.sungrowpower.com.aucer.gov.auservice.sungrowpower.com.auabr.business.gov.auinfo-support.sungrowpower.com
- Conditional service rebatePublished
- Sungrow publishes a conditional installer service-rebate process for eligible warranty service after the defective device is returned and tested. It is not unconditional owner labour cover.service.sungrowpower.com.au
- Service rebate payment targetPublished
- Sungrow states that an eligible service rebate is processed within 30 days after the defective device is received and tested. This is a rebate-payment target, not a warranty decision, repair or replacement completion target.service.sungrowpower.com.au
- Service rebate scheduleOpen
- The public Australian rebate dollar schedule reviewed was effective from 1 July 2025 through 30 June 2026 and had expired by the 5 August 2026 audit date. No current public dollar schedule was established.service.sungrowpower.com.au
Alpha Pure-RREC · AU priority 86Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At REC's choice: repair, equivalent replacement or refund of the current market price; a performance claim may instead receive additional panels.recgroup.comrecgroup.comcer.gov.au
- LabourPublished
- The standard warranty excludes on-site labour. Eligible REC ProTrust systems receive a fixed labour payment to an REC Certified Solar Professional, not uncapped labour cover.recgroup.comrecgroup.comcer.gov.au
- Transport and freightPublished
- REC covers non-air transport to a REC-designated facility. Freight beyond that facility, including delivery to the buyer's site, is discretionary case by case.recgroup.comrecgroup.comcer.gov.au
- Removal and reinstallationPublished
- The standard warranty excludes de-installation, removal and reinstallation costs.recgroup.comrecgroup.comcer.gov.au
- Registration conditionsPublished
- No pre-registration is required for the standard warranty. ProTrust requires an REC Certified Solar Professional installation and installer registration with REC.recgroup.comrecgroup.comcer.gov.au
- TransferabilityPublished
- The warranty transfers to a subsequent owner of the same unaltered solar facility while the panels remain installed at the original property. Proof of each sale is required with a claim.recgroup.comrecgroup.comcer.gov.au
Lynx Home F G2GoodWe · AU priority 87Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement hardware at GoodWe's option; a replacement inherits the remaining term with a six-month minimum.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwetechnology.zendesk.comgoodwe.com.au
- LabourPublished
- An authorised labour rebate is discretionary and conditional in years 1-5; years 6-10 cover hardware materials only.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwetechnology.zendesk.comgoodwe.com.au
- Transport and freightPublished
- Normal-ground freight support is conditional and capped in years 1-5; years 6-10 do not promise freight.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwetechnology.zendesk.comgoodwe.com.au
- Removal and reinstallationPublished
- No unconditional full-term removal or reinstallation entitlement is stated.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwetechnology.zendesk.comgoodwe.com.au
- Registration conditionsPublished
- Install within six months of production, report faults within one month, maintain internet monitoring, and complete any capacity expansion within one year.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwetechnology.zendesk.comgoodwe.com.au
- TransferabilityPublished
- No subsequent-owner transfer right is stated.goodwe.com.augoodwe.com.augoodwe.com.aucer.gov.augoodwetechnology.zendesk.comgoodwe.com.au
- Support response targetPublished
- GoodWe states that its Australian service team will provide feedback within 48 hours. This is a feedback or contact target, not a claim decision, repair or remedy completion target.goodwe.com.au
X1-MINI G4SolaX · AU priority 810Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Software correction, repair on or off site, or an equivalent repaired, refurbished, upgraded or new substitute at SolaX's option.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.aucer.gov.au
- LabourPublished
- Travel, subsistence, on-site installation, modification and normal maintenance are excluded; no uncapped third-party labour entitlement is stated.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.aucer.gov.au
- Transport and freightPublished
- Normal ground transport in specified Australian areas is covered up to AUD 200 per case; excess and alternative transport costs remain with the claimant.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Full removal and reinstallation costs are not stated as an unconditional entitlement.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.aucer.gov.au
- Registration conditionsPublished
- Authorised supply, installation, activation and SolaXCloud warranty registration are required by the governing terms.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.aucer.gov.au
- TransferabilityPublished
- No automatic subsequent-owner transfer right was found in the current linked terms.au.solaxpower.comau.solaxpower.comau.solaxpower.comau.solaxpower.comcer.gov.aucer.gov.aucer.gov.au
- Exact AU model setPublished
- The accepted record contains exactly the eight queued AS4777-2 2020 models from 0.6 to 3.3 kW. Manufacturer-published X1-MINI-0.8K-G4 is outside the reviewed queue and is excluded.au.solaxpower.comau.solaxpower.comcer.gov.au
- AU approval windowPublished
- All eight exact queued configurations are listed in the reviewed AU CEC inverter event source through 25 September 2026 as checked on 13 August 2026. The later Clean Energy Regulator inverter export (last modified 24 September 2026, captured 29 September 2026) lists the same eight configurations with expiry 25 October 2026, which supersedes the September expiry. The prior recorded expiry was 11 August 2026.cer.gov.aucer.gov.aucer.gov.au
- Governing warrantyPublished
- The current linked Australian warranty names the exact X1-MINI G4 power codes for 12 years, limits transport support and excludes an unconditional full labour and reinstallation entitlement.au.solaxpower.comau.solaxpower.com
- Manufacturer table conflictPublished
- The live HTML page shows 3,000 W in the 2.5 kW row, while V1.7 publishes 2,500 W for X1-MINI-2.5K-G4. The versioned PDF is used and the HTML conflict remains disclosed.au.solaxpower.comau.solaxpower.com
PowerAll ESI 3-6K-S1SOFAR · AU priority 96Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- On-site or off-site repair, replacement or equivalent remedy.au.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- LabourPublished
- Necessary approved repair labour and material are covered.au.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- Transport and freightPublished
- The cost of one freight to the end user is covered; other transport costs are not covered (clause 2, Version 2.5).au.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- Removal and reinstallationPublished
- Travel and accommodation costs of SOFARSOLAR personnel and costs of associated third-party staff and personnel are not covered (clause 2, Version 2.5).au.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- Registration conditionsPublished
- Paid extensions to 15 or 20 years are subject to the purchase deadline.au.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.au.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
IQ8HC MicroinverterEnphase · AU priority 99Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement or depreciated refund at Enphase's option.enphase.comenphase.comenphase.comcer.gov.au
- LabourPublished
- The IQ8 product warranty excludes labour costs incurred by the owner.enphase.com
- Transport and freightPublished
- Eligible RMA and replacement freight is covered.enphase.comenphase.comenphase.comcer.gov.au
- Removal and reinstallationPublished
- Removal and reinstallation are excluded; a separate installer program is conditional and shorter.enphase.comenphase.comenphase.comcer.gov.au
- Registration conditionsPublished
- Ownership change must be notified within 30 days; gateway activation conditions apply.enphase.comenphase.comenphase.comcer.gov.au
- TransferabilityPublished
- Transfers at the original site after the ownership form, fee and notice are completed within 30 days.enphase.comenphase.comenphase.comcer.gov.au
- Conditional labour reimbursementPublished
- A separate installer labour-reimbursement program may reimburse eligible installer work for an IQ8 Microinverter within 10 years of activation. Eligibility requires the published program conditions and prior RMA process; it is not general owner labour cover.enphase.com
- Support availabilityPublished
- Enphase publishes 24-hour, seven-day telephone support for Australia.enphase.com
- Support response targetPublished
- Enphase publishes an email-response target of within two business days. This is an enquiry-response target, not a warranty decision, replacement dispatch or repair completion target.enphase.com
Tiger Neo 54HL4R-VJinko Solar · AU priority 96Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Jinko may repair, replace, refund residual value or output-gap value, or supply additional modules under the published terms.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.au
- LabourPublished
- Performance analysis, inspection, diagnosis, dismantling, repacking, installation and reinstallation are not an unconditional Jinko cost.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.au
- Transport and freightPublished
- Jinko states it bears shipping for an accepted repair, replacement or additional-module remedy; unsupported returns and an unproven independent test can leave costs with the claimant.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation remain with the customer under the current warranty.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.au
- Registration conditionsPublished
- No separate product-registration condition is stated. A claim must be lodged promptly, no later than 30 days after discovery, with claimant, serial, purchase, installation and supporting evidence.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.au
- TransferabilityPublished
- The current warranty extends to the original purchaser and its successors and permitted assigns, less benefits already claimed for the same cause.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.au
Walara G4PTindo Solar · AU priority 96Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Tindo's sole option, Tindo repairs or replaces the module with an equivalent product, or refunds the purchase price multiplied by the percentage of the Product Warranty Period remaining (Consumer Warranty Version C, clause 1; clause 2.1 gives the same options for the power warranty). A repair or replacement does not start a new warranty term (clause 5). A claim must be brought within two months after discovery of the breach (clause 7.5). The Premium Warranty Offer adds a single AUD 1,000 payment per installation site after an approved replacement claim and registration verification (offer clauses 1 and 7).tindosolar.com.autindosolar.com.autindosolar.com.auservice.tindosolar.com.auservice.tindosolar.com.autindosolar.com.aucer.gov.au
- LabourPublished
- Tindo is responsible for the costs of on-site labour for service under the warranty within capital city metropolitan areas of Australia; the purchaser bears excess charges for remote sites more than 50 km from the CBD of an Australian capital city, including on-site labour (Consumer Warranty Version C, clause 7.2). Tindo's service portal article on warranty panel replacement states that Tindo may reimburse an accredited installer's labour for approved replacements at AUD 180 ex GST for the first panel, including call-out, and AUD 35 ex GST for each additional panel replaced in the same visit, claimed within 30 days, and that additional travel costs for remote or regional locations may not be covered (article modified 27 August 2026).tindosolar.com.autindosolar.com.autindosolar.com.auservice.tindosolar.com.auservice.tindosolar.com.autindosolar.com.aucer.gov.au
- Transport and freightPublished
- Tindo is responsible for transportation costs of the module for service under the warranty within capital city metropolitan areas of Australia; the purchaser bears excess transportation charges for remote sites more than 50 km from the CBD of an Australian capital city (Consumer Warranty Version C, clause 7.2). Return of a defective product requires prior written authorisation from Tindo (clause 7.6). The Premium Warranty Offer's AUD 1,000 payment is not a transport reimbursement schedule.tindosolar.com.autindosolar.com.autindosolar.com.auservice.tindosolar.com.auservice.tindosolar.com.autindosolar.com.aucer.gov.au
- Removal and reinstallationPublished
- Tindo is responsible for the costs of installation, removal and reinstallation of the module for service under the warranty within capital city metropolitan areas of Australia; the purchaser bears excess charges for remote sites more than 50 km from the CBD of an Australian capital city (Consumer Warranty Version C, clause 7.2). Removed modules become the property of Tindo and may be directed to be returned or sent for recycling (clause 5). Tindo's portal states that warranty claims must be approved before replacement work is carried out. The separate AUD 1,000 Premium Offer payment is available only for a valid claim requiring replacement.tindosolar.com.autindosolar.com.autindosolar.com.auservice.tindosolar.com.auservice.tindosolar.com.autindosolar.com.aucer.gov.au
- Registration conditionsPublished
- The Consumer Warranty Version C does not state a registration step for the base warranty; a claim requires original invoices as evidence of the purchase date and ownership (clause 5). The Premium Warranty Offer requires system registration within 60 days of installation, original purchase and installation proof, and purchase on or after 1 November 2025. The formal offer does not state that base-warranty coverage itself is lost if this Premium registration is not completed.tindosolar.com.autindosolar.com.autindosolar.com.auservice.tindosolar.com.auservice.tindosolar.com.autindosolar.com.aucer.gov.au
- TransferabilityPublished
- The base consumer warranty is transferable when the panel remains installed in its original location, so new owners of the property keep the warranty protection; the warranty period runs from the original installation date (Consumer Warranty Version C, clause 4; clause 1 counts the 25 years from the date of original invoice). The Premium Warranty Offer is not transferable: it is available only to the original purchaser and does not transfer with property ownership (offer clause 5).tindosolar.com.autindosolar.com.autindosolar.com.auservice.tindosolar.com.auservice.tindosolar.com.autindosolar.com.aucer.gov.au
aPower XFranklinWH · AU priority 96Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair, replacement with a new or refurbished equivalent, or a depreciated refund at FranklinWH's discretion.franklinwh.comfranklinwh.comfranklinwh.comcer.gov.aufranklinwh.com
- LabourPublished
- Conditional certified-installer reimbursement is available under the separate AU/NZ process dated 4 May 2026: AUD 200 per removal/replacement site visit plus AUD 200 per replaced aPower, including GST. Remote diagnosis, prior RMA and a claim within 30 days of completed replacement are required. This capped installer program does not promise payment of every customer labour charge.franklinwh.comfranklinwh.comfranklinwh.comcer.gov.aufranklinwh.com
- Transport and freightPublished
- For an approved installer warranty replacement, FranklinWH ships the replacement and supplies a return label; the installer must return the defective unit in the same box or equivalent protective packaging. The reimbursement process covers a 250 km round-trip site visit and states AUD 0.80 per additional kilometre beyond that distance. This is a conditional installer process, not an unconditional customer freight entitlement.franklinwh.comfranklinwh.comfranklinwh.comcer.gov.aufranklinwh.com
- Removal and reinstallationPublished
- Removal and replacement are eligible for capped reimbursement to FranklinWH-certified installers under the separate AU/NZ process. Prior remote diagnosis and RMA, replacement within the applicable warranty period, return of the defective product and application within 30 days are required. Payment follows verification and receipt of the defective product. Full customer removal/reinstallation costs are not automatically covered.franklinwh.comfranklinwh.comfranklinwh.comcer.gov.aufranklinwh.com
- Registration conditionsPublished
- Registration at installation, continued internet connectivity and software updates are required for the full 12-year term; otherwise coverage can reduce to four years.franklinwh.comfranklinwh.comfranklinwh.comcer.gov.aufranklinwh.com
- TransferabilityPublished
- The claim process accepts proof of subsequent transfers of ownership, but the limited warranty does not expressly promise automatic transfer.franklinwh.comfranklinwh.comfranklinwh.comcer.gov.aufranklinwh.com
PowerAll BTS 5KSOFAR · AU priority 96Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- SOFAR may at its sole discretion change configuration or update software, repair with spare parts, or replace with a new or refurbished product that is at least functionally equivalent, or an upgraded model (clause 4, Rev 1.2). Rev 1.1 also stated refund formulas, which Rev 1.2 does not state.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- LabourPublished
- Installer labour and travel are not promised.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- Transport and freightPublished
- Unconditional claim freight is not promised.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised; unapproved relocation is excluded.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- Registration conditionsPublished
- Installation and operating conditions apply.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.sofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.comsofarsolar.com
TWMNH-48HD 48-cellTW Solar · AU priority 96Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Tongwei's sole choice: repair, replacement or additional modules, power compensation, financial compensation, or refund and return. After repair, replacement or compensation the original remaining warranty term continues and is not renewed. If Tongwei opts for remedies such as replacement or power compensation and the claimed module products are no longer manufactured, unavailable for supply or withdrawn from the market, Tongwei may provide new-technology products to replace them, with total power not less than the total reasonable claimed power of the original products. A refund and return ends the warranty.cer.gov.auau.tongwei.cnau.tongwei.cnau.tongwei.cnau.tongwei.cn
- LabourPublished
- Direct repair work selected by Tongwei is covered; independent site labour is not separately promised.cer.gov.auau.tongwei.cnau.tongwei.cnau.tongwei.cnau.tongwei.cn
- Transport and freightPublished
- For repair, replacement or power compensation, Tongwei bears the freight for shipping additional products to the buyer, excluding insurance, air freight, customs clearance, tariffs and other additional costs not caused by Tongwei, such as demurrage or warehousing caused by the buyer's or end-user's negligence.cer.gov.auau.tongwei.cnau.tongwei.cnau.tongwei.cnau.tongwei.cn
- Removal and reinstallationPublished
- Costs of dismantling, repacking, installation or re-installation of the modules during power compensation, and other related expenses, are borne by the buyer.cer.gov.auau.tongwei.cnau.tongwei.cnau.tongwei.cnau.tongwei.cn
- Registration conditionsPublished
- No pre-registration requirement is stated. A claim needs written notice to Tongwei or its authorised distributor with the claimant, a detailed description of the situation, supporting photos or data, module serial numbers and models, purchase vouchers, the module location and any other supporting material Tongwei requests, and must be raised within 30 natural days of finding the breach. Tongwei may issue a return authorisation, and the claimant must cooperate with the return. Tongwei may reject a claim that misses these requirements.cer.gov.auau.tongwei.cnau.tongwei.cnau.tongwei.cnau.tongwei.cn
- TransferabilityPublished
- Transfers to a lawful successor or assignee while the modules remain intact at the original installation site, with no arrears, assignment of all rights and obligations, and acceptance of the complete warranty. Tongwei may require evidence of succession within 15 working days of its notice.cer.gov.auau.tongwei.cnau.tongwei.cnau.tongwei.cnau.tongwei.cn
NGX-D3 Dual-GlassWINAICO · AU priority 106Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At WINAICO's reasonable discretion: repair or replace the defective product or part, or refund the current market price of a comparable product. A performance claim may receive repair, replacement, additional modules or compensation for excess power loss.winaico.com.auwinaico.com.auwinaico.com.auwinaico.comwinaico.comwinaico.com
- LabourPublished
- For an accepted claim, WINAICO may pay the installer up to AUD 120 for installing one replacement module and AUD 60 for each additional module in the same claim. This is a capped installation contribution, not full labour cover.winaico.com.auwinaico.com.auwinaico.com.auwinaico.comwinaico.comwinaico.com
- Transport and freightPublished
- For accepted claims, WINAICO is responsible for reasonable typical-local transport of defective, repaired, replacement or additional modules to and from the claimant. Other reconstitution costs remain at WINAICO's discretion.winaico.com.auwinaico.com.auwinaico.com.auwinaico.comwinaico.comwinaico.com
- Removal and reinstallationPublished
- Installation and removal of defective modules, and reinstallation of repaired, replacement or additional modules, are not covered unless WINAICO separately agrees.winaico.com.auwinaico.com.auwinaico.com.auwinaico.comwinaico.comwinaico.com
- Registration conditionsPublished
- No product-registration condition is stated. A claim needs proof of purchase and a valid module serial number, and notice must be given within 14 days of the alleged defect.winaico.com.auwinaico.com.auwinaico.com.auwinaico.comwinaico.comwinaico.com
- TransferabilityPublished
- The warranty extends to a person who receives title only while the modules remain installed at the site where first installed. It does not cover a module removed from that site or reinstalled elsewhere.winaico.com.auwinaico.com.auwinaico.com.auwinaico.comwinaico.comwinaico.com
Tiger Neo 54HL4R-BJinko Solar · AU priority 106Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Jinko may repair, replace, refund residual value or output-gap value, or supply additional modules under the published terms.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- LabourPublished
- Performance analysis, inspection, diagnosis, dismantling, repacking, installation and reinstallation are not an unconditional Jinko cost.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- Transport and freightPublished
- Jinko states it bears shipping for an accepted repair, replacement or additional-module remedy; unsupported returns and an unproven independent test can leave costs with the claimant.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation remain with the customer under the current warranty.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- Registration conditionsPublished
- No separate product-registration condition is stated. A claim must be lodged promptly, no later than 30 days after discovery, with claimant, serial, purchase, installation and supporting evidence.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- TransferabilityPublished
- The current warranty extends to the original purchaser and its successors and permitted assigns. The entire warranty may be assigned in whole but not in part, subject to written notice to Jinko and Jinko's receipt of full and final payment, and the assignee must execute agreements Jinko reasonably requests. Benefits already claimed for a similar root cause by a previous customer are excluded.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
Tiger Neo 54HL4R-BDVJinko Solar · AU priority 116Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Jinko may repair, replace, refund residual value or output-gap value, or supply additional modules under the published terms.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- LabourPublished
- Performance analysis, inspection, diagnosis, dismantling, repacking, installation and reinstallation are not an unconditional Jinko cost.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- Transport and freightPublished
- Jinko states it bears shipping for an accepted repair, replacement or additional-module remedy; unsupported returns and an unproven independent test can leave costs with the claimant.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation remain with the customer under the current warranty.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- Registration conditionsPublished
- No separate product-registration condition is stated. A claim must be lodged promptly, no later than 30 days after discovery, with claimant, serial, purchase, installation and supporting evidence.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
- TransferabilityPublished
- The current warranty extends to the original purchaser and its successors and permitted assigns, less benefits already claimed for the same cause.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aujinkosolar.com.aucer.gov.aucer.gov.au
Tiger Neo 48HL4M-DBJinko Solar · AU priority 116Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- At Jinko's choice: repair, replacement, additional modules, residual-value refund, or payment for a warranted power shortfall.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.au
- LabourPublished
- Customer inspection, diagnosis, removal and reinstallation costs are not covered.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.au
- Transport and freightPublished
- Jinko bears shipping for additional, repaired or replacement modules; unapproved returns remain at the customer's risk.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.au
- Removal and reinstallationPublished
- Dismantling, repacking, installation and reinstallation are borne by the customer.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.au
- Registration conditionsPublished
- No pre-registration is stated; written notice and an online claim are due within 30 days after discovery.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.au
- TransferabilityPublished
- The complete warranty may be assigned after written notice and full payment; Jinko may require an assignment agreement.jinkosolar.com.aujinkosolar.com.aujinkosolar.com.au
TSYS-HS51SolaX · AU priority 116Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Repair or replacement with capped service support.au.solaxpower.comau.solaxpower.comau.solaxpower.com
- LabourPublished
- Travel and on-site installation labour are excluded.au.solaxpower.comau.solaxpower.comau.solaxpower.com
- Transport and freightPublished
- Standard transport support is capped by location and claim type.au.solaxpower.comau.solaxpower.comau.solaxpower.com
- Removal and reinstallationPublished
- Removal and reinstallation are not fully covered.au.solaxpower.comau.solaxpower.comau.solaxpower.com
- Registration conditionsPublished
- Activation, registration, authorised supply and installation conditions apply.au.solaxpower.comau.solaxpower.comau.solaxpower.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the governing terms.au.solaxpower.comau.solaxpower.comau.solaxpower.com
Smart Battery S0iStore · AU priority 126Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Replacement with an age-, type- and condition-equivalent device or a market-value credit note.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auabr.business.gov.au
- LabourPublished
- A discretionary AUD 150 installer or retailer rebate may apply; it is not a full labour entitlement and is not paid to the end user.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auabr.business.gov.au
- Transport and freightPublished
- iStore covers return postage after replacement when the defective unit is returned within 15 business days.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auabr.business.gov.au
- Removal and reinstallationPublished
- Exchange must be performed by an appropriately accredited and iStore-trained installer; full removal and reinstallation cost is not promised.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auabr.business.gov.au
- Registration conditionsPublished
- Monitoring-platform connection, installation within 31 days and fault notice within two weeks are warranty conditions.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auabr.business.gov.au
- TransferabilityPublished
- No subsequent-owner transfer process is stated.istore.net.auistore.net.auistore.net.auistore.net.aucer.gov.auistore.net.auabr.business.gov.au
US5000BPylontech · AU priority 136Published0Reviewed absence0Not applicable0Open
- RemedyPublished
- Return-based repair or replacement at Pylontech's option.pylontech.auen.pylontech.com.cnen.pylontech.com.cnglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.com
- LabourPublished
- Installer labour and travel are not promised.pylontech.auen.pylontech.com.cnen.pylontech.com.cnglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.com
- Transport and freightPublished
- Unconditional claim freight is not promised.pylontech.auen.pylontech.com.cnen.pylontech.com.cnglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.com
- Removal and reinstallationPublished
- Removal and reinstallation are not promised; unapproved relocation is excluded.pylontech.auen.pylontech.com.cnen.pylontech.com.cnglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.com
- Registration conditionsPublished
- Proof of purchase and authorised installation conditions apply.pylontech.auen.pylontech.com.cnen.pylontech.com.cnglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.com
- TransferabilityPublished
- No subsequent-owner transfer right was found in the exact Australian terms.pylontech.auen.pylontech.com.cnen.pylontech.com.cnglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.comglobal-site.oss-eu-central-1.aliyuncs.com